Merchants are overwhelmingly positive about "Shopwaive: Credit, AI & Upsell," praising its exceptional customer service and the ability to adapt to specific business needs. The app is appreciated not only for solving complex store credit issues with ease but also for providing a robust, customizable solution that fits seamlessly into highly varied business environments.
Key Strengths
Outstanding customer service and support, often referred to as "the best" by merchants.
Strong adaptability and customization options that cater to specific business needs.
Efficacy in solving issues related to store credits with impressive efficiency.
Fast response times and willingness to work closely with merchants for continuous improvements.
Seamless integration and functionality, particularly appreciated by Shopify Plus stores.
Common Concerns
Some users indicated initial integration challenges that required assistance from the support team.
Occasional technical issues when interacting with other apps, though these are quickly resolved by the support team.
Final Thoughts
Overall, "Shopwaive: Credit, AI & Upsell" is highly recommended by users who have found it to be an indispensable tool for managing store credits. Its strong support, excellent flexibility, and customization capabilities make it a favorite among merchants seeking a reliable app solution tailored to their unique business requirements.
Foil Drive Pty Ltd
Dec 03, 2024
on
Shopify
Great customer service, efficient and very quick with response time, and very helpful to accommodate for our business needs.
Anita Goodesign
Aug 07, 2024
on
Shopify
Excellent customer support, especially for Shopify Plus stores. They give you basically white glove service. They were able to solve issues with customer accounts and make our store credit functionality work perfectly.
RacquetGuys.ca
Jul 24, 2024
on
Shopify
Shopwaive is one of the best app experiences we've had. Sara and the support and dev team are very pleasant to work with, and are very quick with turnaround on suggestions and fixes! Overall I'm very impressed by the level of detail and attention in their responses to questions for our use case, indicating that they're clearly invested in making their product better in the long run.
Yaysay Dev
Jul 01, 2024
on
Shopify
Great app and amazingly responsive team! Sean and the team are always just an email away and happy to hop on a call to discuss any issues as well as brainstorm how to be a true value add for the business. Truly appreciate the Shopwaive team and all their hard work!
Trendsplant
Jun 30, 2024
on
Shopify
Impeccable service. They have helped me with everything very quickly and efficiently. Both the app and the team are 100% recommendable.
Bulletproof
Jun 06, 2024
on
Shopify
We needed to migrate from a private store credit app to a robust solution that had the required checkout extension feature support. I would highly recommend Shopwaive as a store credit solution.
Kona Reef Az
Apr 12, 2024
on
Shopify
Great support staff, really helpful with answering questions and making adjustments to customize to your business.
Dragonfly Dahlias
Mar 20, 2024
on
Shopify
Shopwaive has been a life-saver for our small business! We needed something simple and affordable to issue store credits to our customers after a massive change in our industry that would have severely affected us financially if we had to issue regular refunds. Shopwaive provided that solution and has been exceptional in customizing the features exactly how we needed them. Their customer service has been in the top 3% I've ever experienced anywhere and I can't recommend them highly enough. Trust me, you NEED Shopwaive and your customers will thank you!
The Fat Butcher
Jan 20, 2024
on
Shopify
Amazing app and the best customer service I have ever seen, nothing is an issue and sort everything for me. They have even done custom parts i needed
Zealo Gear
Dec 15, 2023
on
Shopify
This app definitely fixes the issues of Store Credit that we all wish came with Shopify but most of all, the support of everyone here at Shopwaive is extremely understanding of your needs when it comes to issues. They are very quick to respond and fix the issue. We had an issue of two apps canceling out a key feature of our website which causes havoc with our customers but Sara was thorough during the process and updated me as much as possible until it was completely fixed! I cannot thank the team enough for working with us during this time and we 100% believe this is the product everyone should look into!
Tote&Carry
Nov 15, 2023
on
Shopify
The best customer service ever, Sean at Shopwaive was very helpful and he was able to solve any issues I encountered.
His team delivers new features fast and upon request, I would definitely recommend you to use this app.
Zico Rewards
Oct 11, 2023
on
Shopify
Shopwaive is incredible. We used numerous different apps first for implementing store credit, but none worked well. Finding Shopwaive was the best thing in the world. The functionality, UX, and support are the best. They were able to help with additional custom functionality as well to improve our store for our client further. This has been the best app/developer I've worked with in the five years I've been working in Shopify. HIGHLY RECOMMENDED.