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Customer reviews: SalesPop: Order & Sales Popup

Develop by Sales POP!

Reviews (7,424)

Overall rating
4.7

What Merchants Think

The overall feedback for "SalesPop: Order & Sales Popup" is positive, with many merchants appreciating its user-friendly design and strong impact on sales conversion rates. Numerous reviews highlight the effectiveness of the app in providing social proof, which helps increase customer trust and engagement. However, there are significant concerns about billing practices, which some users find deceptive or frustrating.

Key Strengths

  • User-friendly and easy to set up
  • Excellent and responsive customer support
  • Effective for increasing sales conversion and providing social proof
  • Customizable features that suit various business needs
  • App integrates well with store branding

Common Concerns

  • Issues with billing and subscription management
  • Concerns over automatic upgrades to higher pricing plans without explicit consent
  • Customer service being non-responsive to cancellation requests
  • Inaccurate session tracking for billing

Final Thoughts

"SalesPop: Order & Sales Popup" is generally well-received for its effectiveness in boosting sales and easy implementation. Despite its strengths, prospective users should be cautious about its billing practices and ensure they understand the subscription terms to avoid unexpected charges. With these considerations in mind, the app remains a valuable tool for e-commerce stores looking to enhance customer engagement.

Jupe NYC

Feb 04, 2025  on Shopify

Great app! I love how user friendly and how responsive the customer service team is. Definitely recommend this app for your business!

Kleanology

Feb 04, 2025  on Shopify

I received the help I needed in a matter of hours, it was great. They even extended my free trial without me asking. I really appreciate their assistance, their customer service is great!

Focustle

Feb 04, 2025  on Shopify

Should be very very careful with this scammer app which would rob your significant money without agreement and no refund. While starting the trial period, first, they will proactively grant you extra trial days and tell you this in email but deliberately not indicate the trial extension period and expiration date, then suddenly charge you a very very high fee without your consent and agreement. When you surprisedly find you suddenly got a high fee charged, remove the app right away to avoid future charges and reach them for the refund in a few minutes after being forced to upgrade to the paid plan, they know you removed the app right away without using it under the paid plan for any single day, then they pretend they can give you the full refund for courtesy. After a few days, since we still had not received the cash refund nor credit, we reached the app's support again, they lied that the reason we had not received the refund/credit was because "the billing is still pending and needs to wait for the billing to be completed for this billing cycle". However, a month later, we have still not received any refund nor credit deduction, but it is surprising to find we were being charged 79USD (63.75 Pounds) in the bill and reached them again to ask why we didn't receive the refund/credit they promised, they simply replied that "the credit was issued but only limited and restricted to use on the Sales Popup app, since you have already removed the app, so surely you can't use the credit to deduct the fees in your bill", then closed the case right away. What a tricky scammer!! They collected the CASH from us "without condition& restriction", based on the Fair Trade Laws& Regulations, the app/merchant has NO RIGHT to make the restrictions on the refund by the specific constraints/conditions without our agreement, nor have rights to limit us only can use the credit on "this sales pop app". Especially they already knew we had removed the app before reaching them, but pretended they wanted to refund and used "the trick" to make the refund credit have [strong restrictions and can't be realized in reality], which is an illegal fake refund claim and total scam!! Everyone should be very careful, and never try its app and its so-called trial plan, since your money would be robbed by this trick significantly!

Brounlikeme Nhc

Jan 25, 2025  on Shopify

this app was uninstalled in december still getting charged in january for the app thats not being used

KATE GALLIANO

Jan 19, 2025  on Shopify

App works great, super easy to set up, team is very responsive and helpful. A great addition to our CRO strategy. Thank you!

OhSoFitting

Jan 09, 2025  on Shopify

I’ve been a customer of sales pop for a few years. and I’ve really enjoyed their app! Having their pop-ups has definetly made my site look more ‘alive’ and increased my sales.

The Groovy Gaijin

Dec 12, 2024  on Shopify

Deceptive practices. We have tried canceling our subscription after being billed the first month. Instead of canceling, they automatically upgraded our account to a pro account. Subsequent requests to switch this to the free plan or 29$ plan via their contact page and through the subscription page (until them billing us was resolved) was met with acknowledgement only to find they've been charging us this higher rate for months now.

Aveline

Nov 25, 2024  on Shopify

This is a great app for popups and up-sells, started seeing results almost instantly, I would highly recommend this app for anyone looking to increase their AOV.

Haloplus Nederlands

Oct 29, 2024  on Shopify

Super helpful and very quick to respond in helping to customise for our store. Would definitely recommend using this app

Nameswear.com - Store

Sep 18, 2024  on Shopify

Excellent support, clean app and does what it promises. Social proof is much needed when shopping online, and Pop! does that so well. Extremely happy!

RPM Flow

Sep 12, 2024  on Shopify

We recently integrated Sales Pop into our shop, RPM Flow, and couldn't be happier with the results. The setup process was smooth, thanks to Fecho's fantastic support. He was patient, knowledgeable, and guided us through every step, ensuring that everything was perfectly tailored to our needs. Thank you, Fecho, for your excellent assistance! Highly recommend both the tool and the support team!

Educator Bling

Aug 18, 2024  on Shopify

I love this app. It's straight forward and does exactly what you want. I also appreciate the simpleness of the interface. But honestly the best part of this app is the really supportive customer service. They got me set up in no time and gave me detailed replies with pictures on how to solve my problems. Very happy!

High Voltage Nails

Aug 12, 2024  on Shopify

This app seems great however the session counting is inaccurate. I've had about 30 visitors to my site today but the dashboard is reading that I've had 700 sessions. This is concerning since they charge by session.

PrettyPinkAddiction

Jul 18, 2024  on Shopify

It’s a great app so that customers can see the most current available items. The only issue is the cost of these individual apps, which adds up.

OVERHAULED Games

Jul 17, 2024  on Shopify

App is great but customer service is non responsive and theres no option to cancel. Now I am stressed they will auto charge my account. Please contact me asap to cancel my free trial so I am not charged after it ends. App is great but customer service is non responsive and theres no option to cancel. Now I am stressed they will auto charge my account. Please contact me asap to cancel my free trial so I am not charged after it ends.

OVERHAULED Games

Jul 13, 2024  on Shopify

Great app! I recommend it to anyone wanting an app for this. I used the trial and it was free and easy to use

Larson Doors

Jul 01, 2024  on Shopify

Summary: - User-friendly interface - Excellent support - Some help articles need updating. - Good configuration settings. - Extensive notification options, allowing for future trials of other features - Notification design and elements integrate well with my stores branding.

Cindorium

Jun 26, 2024  on Shopify

I would definitely recommend this app. It is awesome! Customer service is-quick and reliable . This app is sure to increase sales and traffic.

Mystical9

Jun 16, 2024  on Shopify

I have a great experience with this app. It really influences the sale.A very humble and supportive helpline. Thankyou...

Kerry's Studio - Elegant Dress Boutique

May 28, 2024  on Shopify

You guys are great, if I change my mind and start selling to the public again I will use you for sure!

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