Have only just started using the app, but so far the response time from support is great, and Tessa was great to speak with. Thank you.

My chat person was awesome. Answered all my questions very rapidly and made sure I did not have any other concerns. Great customer service

very helpful app to increase the value of orders, the customer service is really nice and fast, one of the best app for sure

Easy to add to the website, compatible with my custom theme, and customer service was very helpful and pleasant. So far I am very happy with the service. Thank you!

Just started the app but the support is a W for being available 24/7 - i mean the app will pay for itself! Only downside is that you cant add it to the checkout page unless you have a shopify plus plan.

Definitely a good app to have to increase AOV. 24/7 customer support is a big W as well. Only downside is you can only have the Insured Shipping on the cart page. You need to have a Shopify Plus plan to be able to add it to the checkout page - meaning many customers will not see it as they go straight to checkout.

So far, easy set up. Although I would like to be able to edit "Refund Policy" as we don't offer a refund. After free trial will know more if we want to keep.

Too bad this APP does not work with other discount APPs on Shopify stores. It over rides the discounts. That unfortunately is a SHOPIFY issue in the design. Maybe Captain Shipping can get this figured out with SHOPIFY. I would gladly use the service.

Very good customer support, fast replies and immediate action after a question. Also the upsell works really good and helps me get extra profit.

Asked to remove the "Powered By" text, and Mig helped me out within 1 minute. It got removed faster than it took to download the app :)

Great customer support. Love the gifs their customer support team sends in the live chat. Easy to work with, nice feedback system for new feature requests, and setup & installation was a breeze. Highly recommend!

I'm loving this app so far. It's super simple, so I'm sure you could implement something similar yourself by editing your theme, but I don't know how to do that! Support has been incredibly fast, and this upsell widget already beats the "real" insurance provider I used in the past. Now I just offer the upsell and use that money to replace lost packages. It's so much better than having to file a claim that often doesn't pay out.

Very easy to set-up, began collecting premiums immediately. I was previously using a 3rd' party funded shipping coverage provider and didn't like that they kept all the premiums and only gave me 20% of what was left over, but they didn't actually cover any of the risk - they just subtracted claims from what was collected from premiums, and if claims were more than premiums they held that difference against you for the next week. Captain Shipping Protection allows you to run your own coverage. You set your own rate, collect the premiums and keep anything that isn't paid out in claims. This is exactly what I was looking for, and I'm very satisfied with the service and am happy to pay the monthly fee as it's already paid for itself 7x over in the first week since downloading. Highly recommend this app for all shopify stores.

A very simple and effective app. The app is very user-friendly. Many thanks to the support as well as to Jane who completed my request very quickly. Thanks

App works great, customer service is helpful and quick to respond and the shipping protection gives our customers that extra assurance that their iteme will arrive to them in perfect condition while increasing our profit per order. It's a win-win situation. Thank you!