Be extremely cautious when using ShipTime. While the software itself is okay for printing labels and tracking shipments, the pricing and billing process is a nightmare. The “quoted” rates are not final, and you may find unexpected charges after the shipment. Read the fine print carefully before committing, and do not rely on the cost estimates shown in the app. Unless you’re prepared to deal with unexpected billing adjustments, it’s better to explore other shipping platforms.

ShipTime, with its integration with Shopify, has been a game-changer for us. We sell heavy items and now ship across Canada, and shipping rates until now have been prohibitive for most customers. With ShipTime, we can offer fair shipping rates, customers can choose their service and carrier, and get their shipping rate immediately at checkout. Best of all, the integration enables our customer to receive their tracking number and fulfilment status without any extra work at our end. Notifications come promptly, invoices and reports are easy to understand and send on to our accounting. The setup was relatively easy, and Heroic Support helped me ensure it was done correctly.

Integration with Shopify blocked by a cancelled order, which did not allow to sync the orders with this app. Waiting for resolution.