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Customer reviews: Shiptheory

Develop by Shiptheory

Reviews (53)

Overall rating
5

What Merchants Think

Overall, merchants have a highly positive view of Shiptheory, praising its ease of integration, automation capabilities, and supportive customer service. The onboarding process, in particular, has received commendations for being seamless and thorough. Merchants appreciate how Shiptheory simplifies their shipping processes, saving time and effort while reducing errors.

Key Strengths

  • Excellent onboarding and customer support
  • Seamless integration with platforms like Shopify
  • Powerful automation and rule-setting capabilities
  • Wide range of useful courier integrations
  • Time-saving automation simplifies shipping processes

Common Concerns

  • Initial difficulty in reaching customer support via email
  • Need to grow into the full functionality offered by the app
  • Potential for some confusion due to multiple courier requirements

Final Thoughts

Shiptheory is highly regarded by merchants who find it an invaluable tool for automating and optimizing their shipping processes. Its strong customer support and effective integrations make it a standout choice for businesses looking to streamline operations. While there are minor concerns, the app's benefits far outweigh any drawbacks, making it highly recommended for other businesses.

Rare Forms

Feb 02, 2024  on Shopify

Initial impressions are overwhelmingly positive. Excellent onboarding by Orlando from the ShipTheory team. Really easy to setup and connect with carriers and the rules/logic you can setup are so easy to do. My account manager Josh has been brilliant and ensured everything we had setup was working well for us and our customers.

Clogau

Dec 22, 2023  on Shopify

Really impressed with the versatility of this app which has meant that our shipping process is now fully automated. The onboarding service with Kabir was seamless and the ongoing support, from both Kabir and the support team, has been fantastic.

Race Anywhere

Dec 13, 2023  on Shopify

Very good product, with even better onboarding. The team at Shiptheory are very knowledgeable, proactive and enthusiastic about getting the best from their system for our operation. A special thanks to Josh for all his efforts in getting us up and running. There is a lot we need to grow into in terms of functionality, but for now we are very happy even though we are not using 100% of what is available to us.

Leith Bottle Shop

Nov 26, 2023  on Shopify

Had some issues with my emails to support not getting through, but once we got back in touch, everyone I spoke to at Shiptheory was extremely helpful and listened to our concerns. They quickly implemented a feature that was originally missing and so we're now using the app successfully for all our deliveries. The rules functionality is super powerful and has reduced the risk of human error from picking between services. Would definitely recommend Shiptheory to other businesses like ours.

vapewarehouse.ie

Nov 17, 2023  on Shopify

Game changer. We reached out to shiptheory after a word of mouth recommendation. Kabir has assisted us with all aspects of the integration and helped along our journey to a fully automated shipping process. This app is without doubt the best addition to any shopify store, we are saving hours of time no longer having to book parcels with different shipping companies and worrying if we have charged the correct amout

MOMO Kombucha

Jun 15, 2023  on Shopify

Absolutely love Shiptheory, it integrates so well with Shopify and our couriers making shipments so much easier. We had a slightly confusing selection of couriers that all had different requirements but with the help of Josh Hodder we made all the rules and they work like a charm. We've been with Shiptheory for about 8 months and the support from the rest of the team has been great. They've also onboarded with a courier we requested too so it's always getting better.

Kate's Clothing

May 02, 2023  on Shopify

Excellent shipping app, with a huge number of useful courier integrations. Very attentive customer service and on-boarding. Very highly recommended.

Goose Island

Apr 21, 2023  on Shopify

Shiptheory has helped streamline our dispatch process. Automated shipping is a straight forward way of making the process more efficient.

CAPO | Meaning Behind The Brand

Jan 12, 2023  on Shopify

Excellent service and excellent customer service/support whenever needed! First class, highly recommend 5 stars!

NITE WATCHES UAE

Dec 13, 2022  on Shopify

Great app that comes with excellent service. The app integrates with Shopify seamlessly and has transformed our shipping.

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