Shiprocket Engage ‑ Reduce RTO

Develop by Shopify

Free plan available

Reduce RTO using COD order confirmation & address verification

Automated order confirmation

Address verification

Cod to prepaid conversion

Coupon creation

About Shiprocket Engage ‑ Reduce RTO

Launched Mar 01, 2023

Built by Shopify

Address

Atlanta, GA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Buyer communication suite that reduces RTOs using automated WhatsApp messaging prior to shipping.

Shiprocket Engage is a comprehensive automation suite to take control of your orders. It helps cut RTO losses, increase customer connect rate and improves brand recall and advocacy.

Shiprocket Engage is a comprehensive automation suite to take control of your orders. It helps cut RTO losses, increase customer connect rate and improves brand recall and advocacy. more

Automated Order Confirmation
Automated Address Verification & Updation
COD to Prepaid Conversion
Coupon Creation

Pros

Reduces RTO losses which can save businesses money
Increases customer connect rate, making it easier to reach and communicate with customers
Improves brand recall and advocacy, potentially leading to repeat business and referrals
Provides automated order confirmation, which can streamline processes and reduce manual work
Offers automated address verification and updation, helping to ensure accurate shipping information
Facilitates COD (Cash on Delivery) to prepaid conversion, potentially improving cash flow
Allows for coupon creation, which can be used for promotions and marketing

Cons

Limited information on integration with existing eCommerce platforms, which could affect usability for some businesses
No mention of customization options, which may limit flexibility for specific business needs
May require a learning curve for users to fully utilize the automation features
Dependence on app functionality could be an issue if there are technical problems or outages
Potentially high cost, depending on subscription or usage fees

Top Helpful Reviews

Ayutri

May 30, 2025 on Shopify

not able to login, whatsapp api connected but hang after submission. waiting for support response since 3 days no updates.

SKOTSY

Sep 03, 2024 on Shopify

I am trying to create an Engage my account but I am not able to create the WhatsApp Engage Account. Shopify support failed to assist me.

Swarna Akriti

Jun 09, 2024 on Shopify

Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section. Raised ticket but no response until now.

Luxewatches

Aug 01, 2023 on Shopify

Very Good Support and Service.. Specially Mr Nitinji has resolved my querries immediatedly after raising concern and provided me with better solution which are must for ecom store

Zarishka

Jul 24, 2023 on Shopify

Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.

My Store

Jul 07, 2023 on Shopify

worst support worst support worst support worst support worst support worst support worst support worst support

NaturUp

May 29, 2023 on Shopify

I would highly recommend this app for any upcoming and established D2C Brand that wants to easily and automatically increase customer engagement and convert traffic into sales. Automated clean messaging for Pre ship and Post ship support , clean interface, Abandoned cart messaging system, COD to Prepaid etc etc and On top of it's Cost Effective and they have a great support team too. It has helped us bring down RTO and even convert some COD orders to Prepaid too.

SickSneak

May 29, 2023 on Shopify

GREAT APP AND BEST CUSTOMER SUPPORT . THIS APP HELPS TO SOLVE A MAJOR PROBLEM OF RTO RECOMMENDED TO ALL

Modernarttshirts

May 24, 2023 on Shopify

Great app for indian market to reduce RTO with whatsapp comms to buyers and get buyer intelligence. we were able to create a good buyer experience and also some impact on RTO, very less manual calling now required