Shopify Shipping Protection Review: Features & Customer Feedback

Customer reviews: OrderArmor Shipping Protection

Shopify Shipping Protection helps merchants offer warranty and protection plans for shipped orders, reducing disputes and boosting customer trust. This review covers its features, pricing, and real user experiences to help you decide if it’s right for your business.

Reviews (62)

Overall rating

4.9

5

136
4
3
2
1

2

What Merchants Think

Merchants generally hold "OrderArmor Shipping Protection" in high regard, appreciating its ease of use, seamless integration, and effectiveness in enhancing customer confidence. Many have highlighted how the app has become a pivotal tool in optimizing their shipping processes and reducing customer complaints, ultimately leading to increased sales and brand trust. However, some merchants encountered issues with theme compatibility and customer support responsiveness.

Key Strengths

Easy installation and user-friendly interface
Customizable claims policy and 100% retention of protection fees
Increases customer confidence and improves conversion rates
Reduces customer complaints and enhances brand reputation
Robust fraud protection capabilities
Exceptional customer support and quick response times
Seamless integration and compatibility with most themes
Comprehensive analytics and insights for process optimization

Common Concerns

Compatibility issues with specific store themes
Occasional delays or lack of response from customer support
Limited functionality with certain theme designs
Initial setup requires attention to detail for optimal implementation

Final Thoughts

"OrderArmor Shipping Protection" is widely regarded as a valuable asset for enhancing e-commerce stores by providing reliable shipping protection and customer assurances. Its robust feature set and ease of use make it a popular choice for merchants. While some users noted integration challenges, the app’s strengths in boosting conversions and improving customer satisfaction have made it a recommended solution for many businesses.

Style mart

May 22, 2025 on Shopify

So far, I’m really happy with the app. It was simple to set up, and it fits perfectly into our store. The only thing I would love to see is a little more flexibility in customizing the protection options, but overall, it’s been great and definitely helps boost customer confidence.

Shaheen Mart

May 20, 2025 on Shopify

I installed OrderArmor about a month ago, and honestly, it’s been a game-changer for our store. The setup was super easy, and I love how we can set our own protection fees. We’re seeing fewer customer complaints about shipping issues and getting to keep all the protection fees is a huge bonus. Highly recommend!

SoulGlow

May 13, 2025 on Shopify

I’ve been using OrderArmor for a while now, and it’s made such a difference for my store! It’s super easy to add shipping protection for my customers, and I love that I get to keep the premiums. The app works perfectly with Shopify, and their customer support is always there when I need them!

Stash Cycles

May 05, 2025 on Shopify

Excellent customer service! Reached out about a styling issue and had it resolved within an hour. I asked for multiple changes and iterations which the team had no problem implementing right away. The product itself seems solid. Simple, easy to use, and still has all the features you need for shipping protection. Definitely think this is the best solution on Shopify after installing multiple others before this.

Ethereal Gold Dispensary

Apr 18, 2025 on Shopify

Highly recommend so far. Had to switch over from Navidium after our customers were unable to checkout. Navidium spent over 8 days not doing anything about it, and OrderArmor's live chat corrected the issue within 15 minutes. Highly recommend.

The Liquor Mall USA

Apr 15, 2025 on Shopify

OrderArmor has been a great add-on for our store! It was easy to set up, and our customers love having the option to protect their orders. What’s even better—we get to keep the full premium, which adds to our bottom line. The support team is quick and helpful too. Highly recommend for any store that wants to build trust and boost profits.

AVT

Dec 24, 2024 on Shopify

Great in house insurance app. Easy to install. Works great, 5 Star

SANSAN

Nov 22, 2024 on Shopify

SAAFA

Nov 18, 2024 on Shopify

good app!

Amal

Nov 14, 2024 on Shopify

great app overall!!

tekkar

Nov 11, 2024 on Shopify

Incredible app, works perfectly and saves me so much time! Great support as well.

Ayish

Nov 09, 2024 on Shopify

Amazing and seamless functionality- highly recommend!

CHECKI

Nov 06, 2024 on Shopify

The app works excellent, customer service has been an incredible experience.

Kemptiness

Nov 04, 2024 on Shopify

best armor for my shipping!!

BENTO

Nov 03, 2024 on Shopify

excellent app!!!!

aybeez

Nov 03, 2024 on Shopify

I have recently started using this app for shipping protection, and i feel its been a game changer as it helps me to customize the claims policy without relying on third party.

lehlaa

Oct 31, 2024 on Shopify

The customer service has been an incredible experience, thank you so much!

YAME OUE

Oct 30, 2024 on Shopify

customer support team of this app is so helpful and humble. HIGHLY RECOMMENDED.

chiffon

Oct 30, 2024 on Shopify

best for your stores recommended!

Zerq

Oct 25, 2024 on Shopify

Excellent customer service and always fast response from the support team.