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Customer reviews: ShipPro Shipping Protection

Develop by Monster Apps

Reviews (40)

Overall rating
4.5

What Merchants Think

Overall, feedback on ShipProtect is mixed, with many merchants praising the app for its customer support and ease of setup, while others have experienced functionality issues, especially during installation or updates. Users who have successfully implemented the app report positive impacts on conversion rates and an impressive ROI.

Key Strengths

  • Excellent and responsive customer support, often highlighted with specific praise for team members like Angelica and Ty.
  • Easy to install and use, with a user-friendly interface.
  • High return on investment (ROI), reported by multiple users.
  • Effective in providing additional revenue streams through optional shipping insurance/protection.
  • Robust customization options to fit various store needs.

Common Concerns

  • Installation issues and initial functionality problems, particularly with certain themes like Prestige.
  • Occasional delays in app activation and functionality restoration.
  • Some users experienced a lack of immediate resolution from the development team, although customer support was generally helpful.
  • Problems with technical compatibility and app performance on certain setups.

Final Thoughts

ShipProtect is seen as both a vital tool and a challenge depending on the merchant's context. For those who successfully integrate it, the app proves to be a valuable asset in increasing cart value and delivering additional peace of mind to customers. However, potential users should be aware of possible installation and initial setup challenges. Overall, its strong customer support team has been instrumental in addressing issues and enhancing the user experience.

Fan Friends

Feb 26, 2025  on Shopify

If you're on the fence about this app, GET IT! Our customers love it because they know their packages are protected and we love it as a simple up-sell. We've got it working in with the monster apps cart and it's seamless. Customer service is amazing, with all our queries dealt with very quickly. A definite 5-stars from me!

Ignight Me

Feb 18, 2025  on Shopify

Shipping Protect has been a really easy app to use. It has allowed our customers piece of mind that there parcel will arrive safe and sound and has been an easy way for us to collect fee to pass onto our delivery service without it being an out of pocket expense. The customer service is fantastic. Highly recommend this app.

Dimple Color

Jan 21, 2025  on Shopify

The App works well, and customer support is very prompt and helpful.

Smokeshow Mixology

Dec 22, 2024  on Shopify

I had some issues with the app after upgrading our theme to the latest version, and couldn't get this working for some time. Support was able to resolve the issues I was having and everything appears to be working now. For the time the app has been working we've seen a great ROI and have been very pleased with it.

Freddy Australia

Oct 14, 2024  on Shopify

Easy to install, customer support is so quick and helpful! Loving it so far!

Art of Hope

Oct 11, 2024  on Shopify

Great App, Great Support from Angelica. Easy to install and conversion rate for us has been 63%. It's actually a no brainer.

Monkeynmoo

Sep 24, 2024  on Shopify

Great app and very fast help from the team ! A+

Jap'On Demande

Sep 18, 2024  on Shopify

Very good support, very fast. App is working perfectly. We are looking forward to seeing the upcoming features.

Chloé and Amélie

Sep 15, 2024  on Shopify

Ship Protect is great! Super easy to setup and use. Had a warehousing issue, I emailed support and within 5minutes Ty one of the founders was able to support to get those orders filtering back through to the warehouse! All in all can't fault them!

Puakenikeni Designs

Sep 15, 2024  on Shopify

Customer support helped fix the problem in a timely manner. This app is a must if you have physical products. It pays for itself and then some. Totally worth it!!

Femzai

Aug 20, 2024  on Shopify

Charlene is the most helpful customer service personnel here. Great app - increases AOV

SIDESHIFT

Aug 18, 2024  on Shopify

Good customer service

Better Slp

Jul 13, 2024  on Shopify

Awesome support, friendly support Angelica helped me fix my ship pro real fast, much appreciated!

Royale Wolfe

May 06, 2024  on Shopify

Super fast setup, really nice and clean widget! Extremely fast response from their team also. Thanks

Everten

May 01, 2024  on Shopify

Worked as expected! Support was also responsive to cater any issues encountered during the setup.

Enhanced Labs Australasia

Apr 19, 2024  on Shopify

This app is a no-brainer! We have slightly longer shipping times servicing multiple countries and offering our customers additional peace of mind is precious. We have had a 19399 % ROI and 0% claim back. Money for jam!

Dufflify

Mar 29, 2024  on Shopify

Great support and i do really recommend this app!

Bella Bristle

Mar 20, 2024  on Shopify

great customer support

TOUCH COLLECTIONS

Mar 16, 2024  on Shopify

Great customer service from Angelica and the Tech team. they are quick to respond and assist with the settings. Great app and is easy to integrate. I will recommend everyone to use it.

Disciple Threads

Jan 24, 2024  on Shopify

Affordable shipping protection! It was super easy to set up and add to our existing Monster Upsells Cart. We're already getting some traction with a high conversion rate! The team was also very quick to respond and fix an issue that we had. Highly recommend this app!

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