Reviews: SEON Fraud Prevention

Customer reviews: SEON Fraud Prevention

Reviews (59)

Overall rating

3.9

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What Merchants Think

The reviews for "SEON Fraud Prevention" are mixed, with merchants appreciating its comprehensive approach to flagging fraudulent transactions, yet some express concerns over its effectiveness in automating fraud prevention entirely. Many users highlight the helpfulness of the support team, although there are complaints about the app's cost and occasional inaccuracies in fraud detection.

Key Strengths

Effective in flagging repeat fraudulent customers and past scammers.
Provides in-depth fraud protection with a customizable setup.
User-friendly interface with a supportive and knowledgeable support team.
Helpful in distinguishing between genuine and fraudulent orders swiftly.
Offers detailed information on orders to assist in manual reviews.

Common Concerns

Some users find that fraudulent transactions still occur despite app usage.
App's cost may not proportionally prevent financial losses due to chargebacks.
Effectiveness can be inconsistent; manual oversight is often still necessary.
Lack of fraud insurance or order guarantees, placing risk on merchants.
Price increase perceived as steep, especially given mixed results.

Final Thoughts

"SEON Fraud Prevention" is well-regarded for its robust fraud detection capabilities and excellent customer support. However, merchants should weigh its cost against their specific needs, especially since manual transaction review may still be required. Overall, it is a useful tool for enhancing fraud prevention efforts, complementing existing platforms like Shopify.

Hazy Bowls

May 29, 2024 on Shopify

Doesn't work. Nothing will load. Tried a fresh reinstall and even uninstalled another Fraud app incase of conflict and still nothing.

bootsandbrothers

Jan 06, 2024 on Shopify

Would not recommend. Fraudulent transactions still slip by this app. And they don't insure orders or provide any guarantees, so our business is still on the hook for fraudulent orders and chargebacks. As a result, we were still needing to manually review every transaction, defeating the whole point of needing the app. The app was costing us each month and we were still doing the work the app was meant to do for us.

PrintChecks Pro

Nov 21, 2023 on Shopify

This app was only OK. it did provide a lot of useful information on the order, but forget about relying on it for useful automated fraud protection is not possible. you still have to babysit it. It maybe saved us 1-2 chargebacks a month, but it was wrong just as often as it was right now they raised the price to $600month?? doesnt make sense to pay $600 to save maybe 1or 2 $45 chargeback a month

Betterjewelry

May 18, 2023 on Shopify

This app is excellent and user-friendly. The support team is fantastic and extremely helpful. Thank you for your assistance.

Stewart Golf

Nov 18, 2022 on Shopify

Good system and great support. The system has not been running for a month and while we are still learning it, it has been a successful implementation. Would recommend.

Cololight Australia

Oct 12, 2022 on Shopify

Every store needs Seon, it's very useful to differentiate real and fraud orders before you get a chargeback.

Jed North

May 16, 2022 on Shopify

This is probably the most in-depth fraud protection on Shopify. There is a bit of setup and learning but has been effective in flagging repeat fraudulent customers and past scammers trying to make new accounts.

VIVO - desk solutions, screen mounting, and more

Apr 22, 2022 on Shopify

SEON. Fraud Prevention has helped us screen orders for fraud more quickly and effectively than other apps that we've used. I highly recommend trying this app.

Besafe1st™

Feb 07, 2022 on Shopify

Very helpful the support today verifying few topics related to the app. After being clear we have moved forward with the free plan service for now. As new here, we believe all will be great and peaceful for our Business having SEON. Fraud Fighters. Thank you, Martin BS1

Light As Air Boats

Jan 10, 2022 on Shopify

Great support. Walking through the app with a member of the support team helped us understand the meaning of the fraud level associated with each order. The app is customizable in that you can set your own comfort level to flag fraud. You can also choose to have SEON automatically decline orders that are flagged as fraudulent. We chose not to do this since we prefer to review the orders ourselves. This is not fraud insurance. It helps you identify fraudulent orders on top of what Shopify's platform offers.