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Customer reviews: Robo Product Importer

Develop by Thalia Tech

Reviews (59)

Overall rating
3.8

What Merchants Think

Overall, merchants have a mixed reception of the "Robo Product Importer" app. Many users appreciated the app's ability to save time and simplify the product import process from multiple platforms. However, there are notable concerns regarding technical glitches, particularly with server errors and limitations on importing all product details accurately. The customer service team received praise for its responsiveness and support in addressing user issues.

Key Strengths

  • Time-saving solution for importing products from various platforms.
  • Effective importation of product images and titles, especially useful for bulk uploads.
  • Responsive and supportive customer service team.
  • Ease of use for merchants with straightforward import needs.

Common Concerns

  • Frequent server errors (error 500) hindering app functionality.
  • Inaccurate import of product details, particularly SKUs, variants, and descriptions.
  • Limited support for importing all product images and variants.
  • Concerns over security and support process requiring computer access.
  • App instability after a few product imports, causing interruptions.

Final Thoughts

In summary, "Robo Product Importer" offers potential value for merchants seeking to streamline the product import process, especially from platforms like Amazon and Noon. The app's efficiency in specific scenarios is appreciated, but technical and functional issues limit its reliability and user confidence. Continued improvements and updates could enhance its effectiveness and broaden appeal among merchants.

VacationGrabs

Feb 17, 2025  on Shopify

This app is glitchy and doesn't import variants. Lately, it's been only showing one single image in the product import section. Not worth the $6/mo.

Midiron

Jan 04, 2025  on Shopify

3 day working good but when i buy this app aftervthat its not working showing 500 Server Error, worst experience my money are going.

MORE OPTIONS

Oct 30, 2024  on Shopify

good app...helped in importing lot of products from many platforms and pricing plan is affordable. Thanks

NEW ERA BOOKSHOP

Oct 11, 2024  on Shopify

Useless app. I am using this product for downloading from Amazon. It will not download description & only one image. Others we need upload mannually. Its a bug. They have to correct that

Rivete

Sep 17, 2024  on Shopify

Updated review: the team was so courteous to reach out to identify the issue and corrected it. There were issues that are resolved as I used it to upload nearly 50 products without the hassle of a csv. I would fill in the rest but the heavy lifting is done with this app. After that its my responsibility to customize my pages to how I need to present it. A good team who reaches out and thoughtfully solves and discusses issues.

nztack

Aug 08, 2024  on Shopify

This app doesn't import SKU's or Variants such as Size or Color. It's only suitable for importing products with no variants which very misleading considering they display a screenshot showing it importing clothing items with size variant.

Dar Alamana

Aug 06, 2024  on Shopify

I have uploaded products from Amazon and Noon platforms, but some of the images are not accurate and are blurry. Also product details not coming fully from those platforms

Sweatfully

Jun 02, 2024  on Shopify

This app saves me I'd say 1/3 of the time uploading products to Sweatfully.com It can add all the main components to a product, but unfortunately can't add variants and all pictures. I hope in the near future, variants will be able to be added! At first, the app was not working for me, I then reached out to the customer service team, and they were quick to respond! They looked into the challenge and got the app working for my store! Definitely will be continuing to use, as any time that can be saved, adds up!

WONENA

Apr 24, 2024  on Shopify

I was completely in love with this app until it stopped working. When I click on "Add product to shopify" the resource doesn't load with error 500(). It looks like a very easy thing, My PC doesn't have any issue to be the cause of that. The support team says that they need to access my computer to fix that. I'm sorry but I find this very dangerous and I won't provide this app access to my computer at all . What could be the issue?

indirimsepeti

Mar 26, 2024  on Shopify

Very nice application. It will be much better with a few minor updates. relevant company. Thank you. I'm looking forward to the updates. Thank you.

Poshaak

Mar 18, 2024  on Shopify

I just love this app, This is what i was looking for since long time. I must say their support is outstanding.

Country Decor & More

Feb 26, 2024  on Shopify

This app works great when it works. I can only import 2 or 3 products before it stops working for me. When I try to import more than that, it just sits and spins, and never imports. I had instant response from customer service, but they say it works fine for them. But, I'm not them. It isn't working fine for me.

GETIT.QA

Jan 17, 2024  on Shopify

“We had an amazing experience with this Robo. Their customer service team was outstanding, and the product was exactly what we were looking for.” “We were so pleased with the service we received from this developer. They went beyond our expectation and make necessary amendments where we demanded to help us to meet the perfect requirements”

Jagstore.in

Dec 14, 2023  on Shopify

Great App for product import from other websites. It made product uploading quite easier for me. Very good customer support.

Newin.Style

Dec 08, 2023  on Shopify

This app has saved me SO much time! Works on the majority of stores on most products (minus a few glitches here or there) but the developers are super fast and friendly and have jumped to my rescue when something needed tweaking and it worked straight afterwards. Highly recommend! ❤️

Kyuubi Anime

Nov 21, 2023  on Shopify

This worked wonders in moving my items with images from squarespace to Shopify. It is a bit tedious having to do one by one on the product but this pulled the pictures in great quality and created the item object in Shopify. I was able to have the object with pictures title quantity created and once all were imported I was able to update them in Shopify. I did NOT want to take all those pictures again when I have over 500 products. this saved me so much time!!

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