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Customer reviews: Ribbon | Gifting

Develop by Shopify

Reviews (11)

Overall rating
5

What Merchants Think

Merchants have overall positive feedback about "Ribbon | Gifting". The app is praised for transforming the gifting process by offering a seamless solution for managing gift recipients, which helps businesses shift away from traditional gift cards. Many users note the team's excellent customer service and support, underlining the valuable assistance provided during onboarding and customization stages.

Key Strengths

  • Seamless integration and user-friendly interface
  • Enhanced gifting experience by allowing recipients to choose specific product details
  • Excellent customer support and responsive team
  • Customization options to match store themes
  • Effective in boosting sales and attracting new customers
  • Valued as a game-changing solution for gifting

Common Concerns

  • Initial need for customization of the interface
  • Some features may require further refinement to meet specific store needs

Final Thoughts

The app "Ribbon | Gifting" is well-received by merchants, who find it to be a valuable tool for improving the gifting process. Its ease of use, combined with robust customer support and customization capabilities, make it a recommended solution for businesses looking to enhance their gifting options. While some customization and feature enhancements may be necessary, the app's benefits significantly outweigh the drawbacks.

Bodily

Dec 04, 2025  on Shopify

We sell pregnancy and postpartum products where sizing can be tricky due to changing bodies. While we offered gift cards, customers weren't really drawn to them for gifting. Ribbon solved this by letting gift purchasers send recipients a link to choose their own size and color so they are gifting actual product vs a gift card. The interface is user-friendly, though some customization is needed. The Ribbon team handles most of the implementation, and the founder is very responsive to questions and is quick to jump in and fix any issues. We've been using the app for about a month now and are excited to see how this helps us as we near peak gifting season!

Big Life Journal

Nov 04, 2025  on Shopify

The Ribbon Team is amazing! They helped our store from start to finish, and they make sure that they can cater all of our needs. Bailey, our onboarding manager has been really great. Im so excited to get more gift orders for our shop. I highly recommend!

Veramano

Aug 27, 2025  on Shopify

In addition to providing a long needed solution to manage gift recipients, Ribbon offers excellent onboarding and customer service.

Fulton

Mar 01, 2025  on Shopify

Awesome app and great support. Bailey and his team implemented Ribbon on our site seamlessly, and were able to customize it to perfectly match our theme. I'm excited to see how it improves gifting for our customers!

Brunch

Feb 22, 2025  on Shopify

This app is incredible. It’s such an easy integration and has helped us acquire some amazing new customers and additional information about the importance of gifting for our business. The team is also very responsive and easy to work with. Highly recommend!

Puzzery

Jan 10, 2025  on Shopify

Just starting out, but looks like a fantastic solution that will (ideally) remove our shop's need for gift cards. As someone else in the reviews said, "why hasn't anyone done this before?". 10/10.

Matthew Baxter - Japan Travel Guides

Dec 19, 2024  on Shopify

One of those apps that makes you think 'why hasn't anyone done this before?!'. As a bookstore, having a gifting option is essential, and Ribbon provides an app that is very easy to use, both for the store owner and the customer. Excellent customer support as well. Highly recommended.

Elemind Store

Dec 03, 2024  on Shopify

Bailey has been great to work with! Pleased to find a gifting solution that's reasonably priced and reliable.

Dome Peace

Dec 02, 2024  on Shopify

Ribbon has transformed gifting for our store. It simplifies the process, solving the common issues of knowing a recipient’s size or address. The seamless integration has boosted our revenue—absolutely worth the investment!

Jumbo Time Wines

Nov 21, 2024  on Shopify

Wow. If I could give an app 6 stars I would. You’ll notice this is my first ever review of a Shopify App. Ribbon is a one of a kind, game changing app. As a modern wine brand, gifting is critical to our growth. People taste our wines, love our wines, then share them with their friends and the cycle continues. Allowing people who love our products to share it with friends, family, coworkers so that they fall in love with our products is our most organic and sustainable growth vector. Ribbon makes JTW the easiest to gift wine on the market. On top of that, Bailey and the rest of the Ribbon team have gone above and beyond to get us up and running. Thanks Ribbon!

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