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Customer reviews: DRIP: Returns For Sale Widget

Reviews (39)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "DRIP: Returns For Sale Widget." They appreciate how it simplifies the process of handling returns by enabling quick posting and selling of open-box or used items directly through their own websites. The app is seen as a valuable addition to their business operations, offering a new stream of revenue generation and improving customer service. The proactive and responsive support provided by Brad and his team is also frequently praised across reviews.

Key Strengths

  • Easy integration with existing product catalogs, allowing quick and simple listing of return items.
  • Facilitates a faster sale of returned goods compared to external platforms like eBay.
  • Excellent customer service and support from the development team.
  • Consistent updates and new features based on merchant feedback.
  • Enhances revenue generation by efficiently re-selling returns and open-box items directly on their websites.

Common Concerns

  • Minor initial setup issues with templates and display which were resolved with support's assistance.
  • Limited feedback on the "drip" feature, with some merchants not yet utilizing it.

Final Thoughts

The "DRIP: Returns For Sale Widget" app has been well-received by merchants for its ease of use, integration capabilities, and the significant improvement it offers over traditional methods of selling returned items. The strong customer support and ongoing development enhance its appeal, making it a worthwhile investment for businesses looking to streamline their returns process and boost sales. Its potential for generating additional revenue and enhancing customer service makes it a valuable tool for many merchants.

Clearly Loved Pets

Jul 14, 2024  on Shopify

Just the kind of app I needed with a pricing structure that makes sense for my business. Lots of options and more coming. Brad provides great support. Recommend trying it if you have returns you want to sell - we all do!

Subimods.com

Jul 14, 2024  on Shopify

Brad and his team created a really cool extension here! The auto industry has a significantly higher return rate than some other industries so having a tool like this has expanded our potential greatly. Business owners do not think of this as just a way to move damaged goods.. this is a tool to be able to deploy better solutions to customers. Customer bought the wrong item, but attempted to install it? Don't just turn them away, take it back, drip it! Customer received a damaged item, you got paid out for the claim? Don't just tell them to throw it away, take it back and drip it! This is a revenue generating app.. do not sleep on creative ways to generate revenue and improve your customer service experience.

W Studio One

Jun 25, 2024  on Shopify

Brad and his team are amazing! Great communication and they are consistently working to add new features to support our needs. We are very happy with this app.

PhotonLight.com, Inc

Mar 06, 2024  on Shopify

Great app. Developer was very helpful in sorting out some template/display issues initially. Returned items used to sit on my desk for a month or more before getting around to listing on ebay or elsewhere. Now, I can get them listed on our own website in just minutes. Haven't tried the "drip" feature, but our fixed-discount approach to pricing open-box items has worked just fine with the app.

Husband Pillow

May 17, 2023  on Shopify

Great app. Makes it really easy to post and sell our open box returns, even our demos/samples, basically anything that can't be sold as brand new. Now it's just part of the work flow on accepting returns. Great support too. Highly recommended.

Custom Creations

May 27, 2020  on Shopify

Love this app. What's most impressive is how quick and easy it is to post a product as a return comes in. It integrates with our product catalog so we just select it from a drop down menu, then describe it, and post it. Their support helped us with the install and placement of the widget. They were very helpful. Highly recommend this app.

Import Image Racing

May 19, 2020  on Shopify

Brad and the team at RFS have been awesome. The app works well and they have been quick to take our ideas and turn them into new features. Highly recommend.

Justice Jewelry

May 15, 2020  on Shopify

I only plan on using this app a few times a month. It integrates with our products catalog which makes it simple, quick, and easy. Previously I used eBay for returns, but this keeps people on our site and so much faster and easier.

The Stove Fitter's Warehouse

Apr 15, 2020  on Shopify

Works brilliantly for us and the guys are eager for feedback. We sell wood stoves and this makes it easy to sell off rejects and returns. Products sell for what they are worth - without us trying to second guess what folks might pay and getting it wrong :-) Julian Patrick MD Stovefitter's Warehouse

Kestrel AU

Feb 24, 2020  on Shopify

Great app. Our returns never seem to have the packaging right and sometimes products are slightly dirty due to being used in the field. All that means we can't sell exactly as new, but still have 5 year warranty and fine. Once the app was installed, it's very easy and our products with traffic sell pretty quick. One by one, our box of returns went away. We literally sold a few with damage, we just rated it that way, described the damage and put up a photo of it. That was money we would have thrown away. We'll use this as needed, glad to have it.

Powerbreather USA

Feb 24, 2020  on Shopify

We were part of the beta testing on this app, because any return we get, we ethically don't want to sell as new, because it's a snorkel. Honestly, we had a huge pile of returns that were perfectly fine, just tried out, missing some packaging, or that sort of thing. We moved through all of them. We only use it as we need it and it disappears when we're not using it, but I was amazed how fast we sold through our returns pile. Clearly customers are open to buying at a discount, and I don't want stock sitting around, so it was an easy marriage. One cool part I like is that you have room to show customers exactly what they are getting. Rate it, describe the issue (the new page describes the product, the widget describes the return), even a photo so there are no surprises for the customer. Glad to be part of the beta testing group.

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