Excellent support experience! I reported a bug, and it was resolved very fast. On top of that, they surprised me with a generous bonus for my patience. The app perfectly provides visitor behavior and store analytics. Highly recommend this app.

It's been a great App so far, few wrinkles with backing out of screens without starting all over, but Diana in Customer Support is diligently assisting with that. The service response has been VERY PROMPT and IMPRESSIVE, great to experience that ! The service I have received shows a genuine commitment to problem solving and a desire to properly address issues. No serious problems here, just a small wrinkle like any App , other than that, the App itself is very well thought out, providing all the necessary Analytics one could benefit from. Very Intuitive and detailed Analytics. Very Grateful for the service, and plan on keeping this App in both of my Shopify stores. Thanks, Diana , great service !

The visitor section has not updated since I upgraded my plan. I have reset the limits, but the data remains unchanged. When I attempt to contact the team, my message fails to submit. After uninstalling and reinstalling the app, I am prompted to pay again for the same plan.

I can wholeheartedly recommend this app! In addition 2 points: 1. I have already tested several apps in this area, including the best-known app (Hot...) and was not really satisfied with any of them. Just because there are a lot of reviews behind it doesn't mean that everything works perfectly. With most apps, the video recordings were rather pointless and confusing. So it didn't help me any further. With Replay Pro, I receive feedback via video recordings, which actually helps me to analyze my customers' behavior more precisely. There are also functions such as blocking users, returning or new visitors, broken link, added to shopping cart and many more. 2. the support is very courteous and very helpful in all areas! Help is also provided via email, so that you are not forced to sit in front of the chat window in the Shopify backend. Here you feel that you are in good hands and that you are being taken care of. That's how it should be, because the support often left a lot to be desired with the other apps we tested before. It´s a very good and helpful app!

This is an excellent app, it works very well and doesn't slow down the site. I have tried several of these viewing apps and this is by far the best. Not sure why it has so little reviews. No one asked me to write a review.

Ich kann die App sehr empfehlen. Der Support ist äußerst schnell und hilft umgehend bei Anfragen unkompliziert.

Amazing app, Fantastic features and BEST Customer Support. Easily track customer behavior on your store and make relevant changes. Recommended, Just Go for it.

Works amazing for finding errors on our website which helps us improve website use and to make it easier for our customer to navigate our website without any issues. Love this app!

Not sure why another review says that "I can see in real time what my customers are doing on the store..." This information not visible in real-time in the USA where you can only view recorded sessions. Also, the replay interface is buried and not intuitive, you have to search for it and I found it after searching in their chatbot. For the basic $4.95 plan, they cheesily disabled the session count reset button so as to force you to upgrade to the $8.95 plan. Why even have the $4.95 plan with a 1,000 sessions? It is understandable that premium features and priority support would be under higher paid plans but, something as basic as reset the session counter not being available for the basic plan when one is trying out the features is nickel and diming. Bottom of the app dashboard has a link to see the new ver of the app from July 30, 2023 and when you click on it, nada! Just a page announcing the new version but, no new version. If you go to their website, no documentation, just a landing page with two apps listed and when you click on this app, it takes you back to the Shopify app store. Seems like the app is not being further developed. On the dashboard, a column titled "Typing" appears. What does that mean? No pop-up bubble help on what it means. Says the survey feature is appearing soon since July 30, 2023. Overall speed of the store dropped by 6 points since installing the app.

Writing this review from the bottom of my heart! I recently started using this app for my website, and it has been nothing short of a game-changer. The improvements I've witnessed are phenomenal, ranging from enhanced SEO optimization to swift bug fixes. What truly sets this app apart is its ability to provide real-time insights, which allowed me to add products that my customers were searching for but couldn't find in my store - a crucial feature that has significantly boosted my sales. The interface of the app deserves a special mention. It's remarkably user-friendly, making navigation and utilization a breeze, even for those not tech-savvy. But the real star of the show is the support team. They are not just fast and efficient but also incredibly helpful and generous with their assistance. Each interaction with them has been a pleasant and productive experience. And for those contemplating upgrading to the advanced plan, I can assure you, it's worth every penny.The developers truly understand their users' needs and have created a product that not only meets but exceeds expectations. Thank you guys, you are truly A+mazing! :)