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Customer reviews: Redirect Hero ‑ Fix 404 links

Redirect Hero simplifies URL redirects and 404 error management for Shopify stores. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right tool for their store.

Reviews (99)

Overall rating
5

What Merchants Think

Merchants are highly satisfied with "Redirect Hero ‑ Fix 404 links," emphasizing its ease of use, effectiveness, and exceptional customer support. Many have found it to be an invaluable tool for managing URL redirects, particularly during platform migrations or website redesigns. The app has been praised for maintaining SEO rankings and enhancing user experience by preventing broken links.

Key Strengths

  • Seamless and easy setup, making it ideal for both beginners and experienced users.
  • Highly effective in managing redirects, crucial during site migrations.
  • Exceptional customer support team providing timely and helpful assistance.
  • Maintains SEO rankings and improves user experience by eliminating 404 errors.
  • Lightweight and efficient without impacting site performance.

Common Concerns

  • Some users noted initial confusion with setup, but support resolved issues quickly.
  • Limited documentation for certain advanced functionalities.

Final Thoughts

Overall, "Redirect Hero ‑ Fix 404 links" receives high praise from merchants who appreciate its functionality and the robust support team behind it. It proves essential for effective URL management, particularly during transitions between platforms like Magento to Shopify, making it a highly recommended tool for ensuring a professional, error-free website experience.

Mermaid Sisters

Sep 02, 2025  on Shopify

We recently migrated our webshop from WordPress to Shopify. Since the migration, Google Search Console has flagged issues because all URLs from the old webshop need to be redirected to the new structure. Manually handling all these redirects is proving to be quite time-consuming. I came across this app and was wondering if this tool could provide a more efficient solution. I received some great help from customer service and send them a Excel File containing all the redirects. This finished my work so much quicker, thank you very much!

tenpinshop

Aug 26, 2025  on Shopify

App works very well. Also great service from Alex just now who helped with some custom functionality we needed.

Family Crafts

Aug 23, 2025  on Shopify

Installed and had a 5 minute call with support to complete setup, very fast response and all set up with a few minutes. All links reported as broken now fixed. Easy little app that does what I wanted it to do.

Lauvero

Aug 13, 2025  on Shopify

Excellent app with really good customer service. i had a list of 1k+ 404 links and they helped redirect all the URLs for me within an hour! I really recommend this plugin

Seeds To Cherish

Aug 06, 2025  on Shopify

First, I love the redirect however, at first I wasn't clear on how to do it. I chatted with redirect hero.. and yes they are my hero!.. I can maneuver easily through it after they helped me learn which only took a good 5 minutes. I also had some other issues that they took an hour of their time to help me resolve. I would give the customer service 10 stars if I could.. Excellent customer service.

Plushible.com

Jul 31, 2025  on Shopify

Works as advertised, and you can't beat the price. A plus was the very speedy customer support for the questions we had.

Pretty Yeppuda

Jul 28, 2025  on Shopify

Great support - I was unclear on how to do the redirect and had a call with the support team. They really took the time to explain things and help me improve the setup

Boho Living Room

Jul 25, 2025  on Shopify

Amazing App, Alex has been a great help, i was able to redirect a lot of pages and it will help my ranking :)

Rev Online

Jul 25, 2025  on Shopify

The support team is incredibly helpful and responsive. They replied very quickly and solved my issue in no time. I really appreciate how prompt and professional their service is. Highly recommended!

PETIT PUK Official webstore

Jul 22, 2025  on Shopify

Really great app and support! I installed it 30 minutes ago and managed to fix all my 12.9K page 404 redirect issues. I will keep using the app. It detects each new 404 and fixes it on the go. Strongly recommended!

ArcYaY

Jul 21, 2025  on Shopify

The technicians solved some problems. A friend of mine introduced me to this app. Now I think it is really useful and want to share it with friends and renew it.

Artistic Works By Lu

Jul 16, 2025  on Shopify

So far so good! Good price and helpful customer service agent was able to help me get the app set up super quickly and easily.

Angel Soaps

Jul 14, 2025  on Shopify

Exceptional support! The team resolved our Google Console error in no time. Their prompt response and technical skills made the whole process seamless

SkinKandy | Body Jewellery & Piercing Online Australia

Jul 13, 2025  on Shopify

I love this app, we can now add live URL redirect which really help us to redirect some spam queries from our store. The support is great, Alex responded immediately when we reach out for help. They manage to fix the issue with speed.

JB Racks | Australia

Jul 10, 2025  on Shopify

I simply love the app. It's cost effective and does the job. Support is really quick and helpful.

SPARKLN

Jul 03, 2025  on Shopify

Absolutely outstanding support from Alex! I was dealing with a massive redirect issue affecting over 32,000 product URLs, and Alex went above and beyond to help me resolve it. He was knowledgeable, patient, and incredibly efficient. Thanks to his help, our SEO and site performance are back on track. Can’t recommend him highly enough!

Ojasvini Label

Jun 26, 2025  on Shopify

Big thanks to Alex for the amazing support—he walked me through the setup and helped fix broken links. The app is working great. Cheers Alex.

Esha Sethi Thirani

Jun 22, 2025  on Shopify

Must-Have for New Stores! If you're dealing with redirect issues, this app is a lifesaver. It quickly tracks them down and lets you fix broken links easily. Highly recommended! |

InterCyprus

Jun 21, 2025  on Shopify

Best support experience I ever had with Alex always there to help. The app is the best of its kind, feature rich and exactly what I needed for good SEO.

Urban Goddess Yoga & activewear

Jun 19, 2025  on Shopify

Very good & friendly support. They wanted to jump immediately in a call with me and got my question clarified and issues fixed within minutes. No emails, waiting for responsve. just hands on effective support. :D

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