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Customer reviews: Qstomizer ‑ Custom products

Develop by Big Van Studio

Reviews (309)

Overall rating
4.8

What Merchants Think

Merchants generally regard "Qstomizer ‑ Custom products" as an exceptional app for product customization. Many have found it far superior to similar offerings, emphasizing its clean interface, robust features, and positive impact on sales. The app has been credited with transforming businesses and simplifying the setup process for highly customized product offerings. However, some users have experienced issues with customer support, impacting their overall satisfaction.

Key Strengths

  • Comprehensive customization options that surpass other apps.
  • Responsive and helpful customer support, especially from Ramon M. Ortigosa.
  • User-friendly interface and setup process.
  • Positive impact on business operations and sales growth.

Common Concerns

  • Inconsistent customer support response times.
  • Complex setup process for some users, leading to confusion.
  • Missing features related to pricing customization options.

Final Thoughts

"Qstomizer ‑ Custom products" is highly praised for its functionality and ability to handle complex customizations, making it a preferred choice for many merchants. While the app offers substantial benefits and has been integral in boosting sales and improving business efficiency, some merchants have reported issues with the support responsiveness as a recurring challenge. Nevertheless, for those requiring extensive customization capabilities, it remains a recommended and valuable tool.

Reluxe

Feb 11, 2025  on Shopify

The best personalising and customisation app I have found so far. I have tried several and they all have limitations that Qstomizer doesn't. Clean look, fast and supportive customer services, and offering many customisation options.

Go Quick Prints

Feb 10, 2025  on Shopify

The app looks cool, but the setup is a bit confusing. My biggest issue is the lack of communication for help. I initially had trouble embedding the app into the site, so I sent an email for help. Right away, Ramon was responsive within the hour to help me get it fixed, which was great. But then I had some questions about certain settings and how to get certain templates set up to the way that I needed them, and no response after that. Over 24 hours later, still no response even after sending 2 follow up emails. The next day, I ended up submitting a new email through the "contact developer" link in the app store, and again received a fast response from Ramon saying that he'll reply off of my other email. I received his response, but it was unclear and also did not answer all of my questions, so I replied off of that email, but it has been over a week and a half and still no response in sight even with follow up emails. I don't have time to be ignored like this, so I'm ultimately moving on due to lack of response for support. ***Adding additional information after developer's response: Developer is claiming that they offer a smooth experience and committed to answering customers as soon as possible. But when I ask a question and over a week goes by with no response, I highly doubt that is a fast response, especially when there is NO RESPONSE AT ALL. After sending a couple follow ups asking to please respond to my email because I'm still confused and I still do not get any response AT ALL, that is still hardly answering my question. I literally had to send another inquiry through the Shopify page instead of the email chain we were originally communicating from to ask to please answer my question and all I got from that inquiry was a "we'll respond to your other email in a moment" and then I received a response from the other email saying "I'm responding to your email now" and they didn't even answer all of my questions that were in there. I wasn't just asking "can I do this or do that" and what features the app does, I was confused and truly didn't understand even after watching the tutorials MULTIPLE TIMES. So I had more questions because I truly didn't understand, but yet I was left disregarded. But ok... chalk me up as a general merchant that doesn't like to check the tutorials. That's far from the truth. I'm the type of person that tries so hard to figure things out on my own so that I don't have to ask for help. If I'm asking for help, it's because I truly need it because I am unable to figure it out on my own. I seriously cannot get over the response from this developer. Had you reached out to apologize and continued to help me, that would have been such an easy fix, but you're trying to play victim (which you're clearly not) instead.

Grey 51

Feb 04, 2025  on Shopify

I think i tried all the other customizer apps on here but this one is by far the best one. The support time helps me with everything and setting up all my products was really easy. Great app!

Colibri

Nov 15, 2024  on Shopify

I really like this app, it's convenient and the developer is very responsive, I recommend it to everyone

Polylush

Sep 26, 2024  on Shopify

Exceptional Support from Ramon M. Ortigosa and Outstanding App! I recently integrated the Qstomizer app into our Shopify store and encountered a minor issue where our website's header was obstructing the app interface on mobile devices. I reached out to the support team, and Ramon M. Ortigosa was incredibly prompt and professional in assisting me. Ramon responded quickly and not only resolved the header issue remotely but also adjusted our chat button for optimal placement. He even provided a helpful tutorial on linking product variants with the app's templates, which made the process seamless. His dedication to ensuring everything worked perfectly exceeded my expectations, his support made me signup for the full package right away. I highly recommend Qstomizer for its robust features and top-notch customer service. It's rare to find such commitment to customer satisfaction. Five stars all the way!

CUSTOMJOYCE

Sep 16, 2024  on Shopify

Their support Ramon is so helpful and patience for helping out any questions. The app is easy to use too. Recommand

Splish

Aug 14, 2024  on Shopify

Qstomizer is the only app I have found that has the flexibility to accommodate the level of customization that we require. Ramon is very fast to help with any issues that may arise. We've been using Qstomizer for years and have been very happy.

jfybrand

Aug 11, 2024  on Shopify

The app is good and the customer service is fine. The product is good but we can't put 5 stars because, according to us, some features are missing such as pricing ( Unable to price different images and clip arts - can't make categories with different prices - we cannot use this app as is).

BIG Bang DTF

May 14, 2024  on Shopify

Honestly this is the first thing I've ever reviewed, I have looked at MANY is not all the other product customization apps and this one is beyond underrated and the best one you can get, not only is the customer service amazing and very helpful but the app itself is very very nice...literally exactly everything I was looking for, I promise you will not be disappointed in using this app, highly recommend!

OldTimeCandy.com

Apr 26, 2024  on Shopify

Our setup was a little more complex than most. Ramon has been a huge help and very responsive. I'm impressed with the app. This is something we wanted to do in the past but it required expensive custom software. We never were successful. Having this capability in a low cost app compatible with Shopify is fantastic.

Custom Mugs by Dundas Print

Apr 04, 2024  on Shopify

I'm amazed at how simple it is to set up this product. I'm already envisioning the exciting possibilities of the 3D new version! I'm eagerly anticipating its release. Highly recommended!

CAPACARD

Mar 27, 2024  on Shopify

Gostaria de compartilhar nossa experiência com o aplicativo Qstomizer. Desde sua adoção em 2020, ele transformou significativamente o nosso negócio, impulsionando nossas vendas em cerca de 50%. Atualmente, metade de todos os nossos pedidos são de produtos personalizados, evidenciando o impacto positivo do aplicativo em nossa operação. Além de sua excelente funcionalidade, o suporte ao cliente que recebemos tem sido excepcional, destacando-se pela eficácia e prontidão, sem enfrentarmos quaisquer problemas significativos. Fortemente recomendamos o Qstomizer a qualquer empresa que se dedique à venda de produtos personalizados. ⭐⭐⭐⭐⭐ / I would like to share our experience with the Qstomizer app. Since adopting it in 2020, it has significantly transformed our business, boosting our sales by about 50%. Currently, half of all our orders are for customized products, highlighting the positive impact of the app on our operations. In addition to its excellent functionality, the customer support we have received has been exceptional, marked by efficiency and promptness, without facing any significant issues. We highly recommend Qstomizer to any business dedicated to selling customized products. ⭐⭐⭐⭐⭐ / capacard.com

Bonjour Express

Jan 29, 2024  on Shopify

Muito bom... muitas opções de personalização, fácil de utilizar e com suporte muito bom e rápido. Tem me atendido muito bem ;) ------------- Very good... lots of customization options, easy to use and very good and fast support. It has served me very well ;)

ZYBPRIME

Jan 20, 2024  on Shopify

This app literally saved my business, it’s just perfect, all the options I needed for my DIY Website. Customer service is also very friendly and professional. I strongly recommend ⭐️⭐️⭐️⭐️⭐️

Remark Mx

Dec 07, 2023  on Shopify

This app is amazing, it works perfectly when you sell customized products, also the customer support is amazing, they are really attentive and they have a lot of knowledge to solve every problem you may have. I completely recommend it

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