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Customer reviews: Propel Subscriptions App

Reviews (299)

Overall rating
4.9

What Merchants Think

Merchants generally express positive feedback about the "Propel Subscriptions App". Many appreciate its user-friendly interface, seamless integration with Shopify, and the customizable options it offers for handling subscriptions. The app is considered both a practical and affordable solution for those looking to implement a subscription service. High praise is commonly directed towards the app's customer support, which merchants describe as exceptional and responsive, addressing inquiries and issues promptly.

Key Strengths

  • User-friendly installation and intuitive interface, even for non-tech-savvy users.
  • Seamless integration and customizable features tailored to specific merchant needs.
  • Outstanding customer support, frequently mentioned individuals like Tom and Leo for their assistance.
  • Affordable pricing compared to competitors.
  • Visually appealing and integrates well with the Shopify store design.
  • Efficient onboarding process.

Common Concerns

  • Occasional technical issues such as app not loading properly (e.g., showing a white page).
  • Some desired features not yet available, though reportedly in development.
  • Minor dissatisfaction with the pricing before discovering the app.

Final Thoughts

The "Propel Subscriptions App" is well-received by merchants for its ease of use, flexibility, and strong customer support. While minor technical hiccups and feature requests exist, the app's benefits in managing subscription services effectively surpass these concerns. Overall, it stands out as a reliable tool for business owners aiming to enhance membership and revenue through subscriptions.

BioGenesis Laboratory

Feb 13, 2025  on Shopify

This plugin has been so easy to use. We're bringing in a lot more money with several ongoing subscriptions because of it, and the customer service via live chat is OUTSTANDING.

ZoesQOQ

Dec 19, 2024  on Shopify

was good at first, now when the app is opened, it is just a white page. i reached out to support and they were no help.

PianoBox

Oct 21, 2024  on Shopify

The Propel subscription app is amazing. Easy to install, wonderful support, this is the tool you need.

VitalPath

Oct 02, 2024  on Shopify

I've been using Propel Subscriptions for a few weeks now, and I'm really impressed with how easy it has been to set up recurring subscriptions for my products. The interface is intuitive and well-designed, even for someone who isn't tech-savvy. The customer service is excellent, always responsive and ready to help when needed. I was able to customize the subscription options to perfectly match my customers' needs, and everything integrates seamlessly with my Shopify site.

LOVJOY

Sep 29, 2024  on Shopify

It's rare to find an app that is both quality and affordable. I was a bit discouraged when I saw the price of the subscription app until I found this one. As a newcomer to the Shopify ecosystem, I was also surprised to find that level of support. Leo has been of great help in implementing the workflow we were looking for. Fair price, great support, warmly recommended.

Pro-NaturalSupplements

Sep 20, 2024  on Shopify

This app is great if your wanting to implement a subscription service to your store. Its easy to use, looks appealing on the product page and great,fast customer service. Looking forward to seeing if this helps scle ,y business

gudshroom

Sep 18, 2024  on Shopify

Recommending this to anybody who is looking for a straightforward and simple solution to offer subscriptions.

Root & Herb Wellness Co.

Sep 03, 2024  on Shopify

Just trying out this subscription service and so far the app seems easy to use and comes with alot of great features. The customer support has been really great also. Robert

Got LoV

Jul 24, 2024  on Shopify

Excellent! Simple and the cusomer support in chat, outstanding. Tom specially, he just knows the way for an easy solution and great outcome. Very happy overall.

Lolly's Home Kitchen

Jul 19, 2024  on Shopify

Getting onboarded was really easy with the help of Leo! I had so many questions and he answered them quickly and efficiently. I'm excited to use this app and get subscriptions all set up!

RadiantRoots.

Jul 18, 2024  on Shopify

Not only does the app embed seamlessly to your store, the functions and customisability stand out from any other similar app I’ve used. They also have the fastest customer service response I’ve experienced to date, I’d recommend this app to any store owner looking to increase MRR

Cien Chiles

Jul 01, 2024  on Shopify

Amazing customer support. Tom really went above and beyond to help us set everything up. Way to go Tom. Great job.

Adorned

May 22, 2024  on Shopify

We love using Propel! Starting a subscription for one our most popular product has brought in more business. The Propel team has been helpful with troubleshooting on many occasions.

The Little Coffee Bag Co.

Apr 15, 2024  on Shopify

Very quick replies from support, and visually the best subscription plugin (for our store) Currently lacks a couple of features I'd like but the team say they're working on it.

My Store

Jan 25, 2024  on Shopify

I'm really picky and will spend hours looking at certain apsects and designs of my website. I gave Propel a shot, and, the subscription integration after I simply changed the color (literally that's all i did!) looks really professional. I highly recommend them. And Leo who I was speaking with when I had "picky" questions: Fast, responsive and extremely helpful. Sign up for a paid subscription! You must allow your customers to cancel on their own without having to contact you.

SWFL Guidebook

Jan 17, 2024  on Shopify

The Propel team is simply amazing. I cannot recommend them enough! I have them set up on multiple of my Shopify stores and their app is a lifesaver. Their support team is always more than willing to help me out in a timely manner. If you're looking for a subscription app - look no further!!

tote-ally Local

Nov 29, 2023  on Shopify

The tech support is great, they are super responsive when I have questions about how to change a product or subscription.

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