Reviews: W3 Custom Product Options

Customer reviews: W3 Custom Product Options

Reviews (183)

Overall rating

4.7

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What Merchants Think

Overall, merchants are highly satisfied with the "W3 Custom Product Options" app. The app has been described as a game-changer for many, offering unparalleled customization capabilities that are not natively available on Shopify. Users frequently praise the outstanding customer support, which is responsive and helpful. While a few technical challenges are noted, the general consensus is that these are outweighed by the app's functionality and support team.

Key Strengths

Outstanding customer service and fast support response times.
Comprehensive product customization options, including for complex products.
User-friendly interface that enhances usability.
Reliable performance over several years of use by longstanding users.

Common Concerns

Slow loading times that require user research to optimize speed.
Lack of a native text entry block, requiring creative workarounds.
Initial learning curve or need for walkthroughs for effective use.
Language barriers, as noted by non-English speaking users.

Final Thoughts

"W3 Custom Product Options" is widely praised for its robust feature set and exceptional customer support. While there are some technical hurdles, the app remains a highly recommended tool for those needing extensive product customization on Shopify. Its long-term use by many businesses underscores its reliability and effectiveness as a solution.

Canvas MX

Dec 15, 2024 on Shopify

We have been using W3 Custom Product Options on our site for a while, and it has been a game-changer for our business. Recently, after switching to a new theme, the plugin wasn't working as expected. I reached out to their support team, and they replied and resolved the issue in under 10 minutes—amazing customer service! This plugin is essential if you offer custom products on your site. Highly recommended, and we will definitely continue using it!

olpr.

Jun 30, 2024 on Shopify

The app is user-friendly and functions perfectly. The customer service is outstanding and always willing to assist. Highly recommended. Thanks !

Sauna Swan

May 17, 2024 on Shopify

Custom Product Options does what Shopify doesn't. Problems: 1) It loads unacceptably slowly. I had to do research to find the code to speed it up. This should have been included in the theme. 2) It doesn't have a text entry block. I created a passable workaround using Color Picker without the colors, but it leaves an extra line.

RNB Jewellery

Jan 24, 2024 on Shopify

I've just started using the W3 Custom Product Options, and I am thoroughly impressed with its features and functionality. The level of customization it provides for product options is unparalleled. Whether you have a simple product or a complex one with multiple variants, this app has you covered. What sets W3 Custom Product Options apart, though, is not just the app itself but the incredible support team behind it. The Support Center is quick to respond and incredibly helpful. I had a few questions about setting up some intricate options for my products, and the support team guided me through the process with patience and expertise. The responsiveness of the support team is a game-changer. It's evident that they genuinely care about their users and are committed to ensuring a smooth experience. In an era where customer support can be hit or miss, W3 Custom Product Options shines bright with its exceptional service. I highly recommend this app to anyone looking for a robust product customization solution, and the outstanding support is the cherry on top. Kudos to the developers and the support team for creating such a fantastic tool and providing top-notch assistance!

A Pet's World

Jan 19, 2024 on Shopify

I had forgotten how to use it and while I would have preferred a walk through by a human being... they were quick to send tutorials and follow up with answers.