I encountered some issues with a feature, so I reached out via the chat box. Their team is always available, and Carlos was incredibly helpful and patient, guiding me step by step to resolve the issue. I’m very pleased with their service.

Carlos has helped me several times to improved and optimize our customer's experience with this app. Well done! Carlos deserves a raise. You folks want to keep a great dude like this. Thanks y'all. And thank you Carlos! Great app.

bad experience automatically charge money, no questions, no refund even when you dont use their service at all. Plus the service is not even GOOD

We’ve been loving everything about Picky Story—it’s such a powerful tool! But what really sets them apart is their incredible customer service. Carlos has helped me out more times than I can count, even going beyond the platform’s capabilities to make things work for us. As someone who values exceptional service, I can honestly say Picky Story delivers it in spades. Highly recommend them!

the customer service is exceptional! Carlos and the team have been so helpful! they were able to help us build bundles and match the style to our theme. thank you!

Una pena que no haya manera de hablar con el servicio técnico , ya que la aplicación aunque está bien tiene déficits que impiden utilizarla correctamente Si alguien lee esto, por favor que nos escriba para intentar solucionar los diferentes problemas que tenemos y estaremos encantados de modificar la reseña , pero a día de hoy es que es imposible hablar con nadie..

Great service, solved all our problems in a matter of minutes. Very responsive. Thanks to the help of Carlos we customized the solution to our needs and were ready to launch.

So far, we are very pleased with Picky Story. We are in the set up stage, but Ugur and Alex have been very fantastic helping us understand the product. Great service!!!

Wouldnt recomend the app to anyone looking for a easy to setup low cost soulution. Fast bundle is better and free. Dont waste your time like i did. choose a different app

I had a technical issue which was out of scope for the app but the team managed find a solution and to resolve it for me within a few days! They communicated with me the whole time and we’re so helpful! Great team

We love the functionality of Picky Story, however the customer service is above and beyond! I've worked with Carlos numerous of times and he has helped me with figuring things out beyond Picky Story's capability! I really value good customer service and Picky Story sure does provide that. Highly recommend.

very very bad experience they are scammers i was just on my free bundle i have not subscribed to there paid bundle they charged me $29.50 even i have not used there app for sale my sales are nothing expenses are to much but they also charged me when i ask there support they say we can't give you refund its correct charge stupid bull shit app ever used fuck you.

So far so good...just installed this app about 30min ago. Pretty easy to set up and it appears to be working great. We are using it for the Build Your Own Bundle feature since we already have fixed bundles. Had a question about how to set default variants for product selection and Uğur Can via their support team was a great help. My only criticism is that the Contact Support link in the Shopify App did not work. I had to go to the website and then go through their chat widget. Still 5 stars...service was fast and the app seems to be working well. Will update later if any issues pop up.

Ugur was fantastic! Super responsive and incredibly helpful throughout the entire process. Amazing customer service!

Carlos helped me a lot! I was able to ask him to change the design. He was very quick and super responsive. He understood my request perfectly.