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Customer reviews: PostPilot Direct Mail Platform

Develop by PostPilot

Reviews (145)

Overall rating
5

What Merchants Think

Overall, merchants are extremely positive about their experience with the PostPilot Direct Mail Platform. The reviews highlight a strong appreciation for the app's capability to deliver exceptional ROI, often surpassing expectations. Merchants find the platform easy to use, with seamless integration into their existing stacks. The customer service and support teams are frequently commended for their responsiveness and expert guidance, contributing to effective campaign management and optimization.

Key Strengths

  • Exceptionally high ROI and effectiveness
  • Outstanding customer service and dedicated account managers
  • User-friendly with seamless integration
  • Professional design team delivering top-quality creatives
  • "Done for you" service simplifying campaign management
  • Effective segmentation strategies and automation capabilities

Common Concerns

  • Prospecting and cardalogs not performing as well as other campaigns
  • Potential cost concerns with sending postcards to broad audiences without targeted segmentation

Final Thoughts

The overall reception of PostPilot Direct Mail Platform is overwhelmingly positive, with many merchants recommending it as an essential addition to their marketing strategies. The platform's ability to integrate direct mail seamlessly into digital marketing efforts while delivering significant ROI makes it a valuable asset for businesses looking to maximize their outreach. With superb customer support and well-crafted creative services, PostPilot stands out as a leader in the direct mail marketing space.

Revant Optics

Jul 21, 2024  on Shopify

Super pleased with the results we've seen from PostPilot! Direct mail has surpassed all our expectations from a ROI perspective, and our account manager (Yekaterina) has been amazing to work with! This is a must-have addition to any digital marketing mix, and a great supplementary tool for email & SMS.

Plum Deluxe Tea

Jul 08, 2024  on Shopify

We switched to PostPilot from traditional catalog marketing, and we've overall been quite pleased with the results. First off, the people who run and work for this app are incredible: responsive, knowledgeable, and great to work with. If they mess up, they take ownership of it and make it as right as they can. Our account manager, Drew, pays attention to the individual needs of our business instead of pushing us to do things that don't fit. The design team is amazing and really pays attention to our branding and ethos. Second, the mailings themselves generally do well; our overall monthly ROAS averages a 5, although our highest ROAS were 26 and 51 on individual campaigns. Prospecting and cardalogs did not do well for us, though we might try again at a later date. The "hand-written" birthday card flow has knocked it out of the park, and our winback flow does well, also. Definitely recommend giving PostPilot a try!

Dapper Essentials

Jul 04, 2024  on Shopify

helps you with direct mail marketing campaigns. It offers professional postcard design and campaign management, allowing you to track results and ROI right from the app's dashboard.

Grill Your Ass Off

Jul 02, 2024  on Shopify

Jay and the PostPilot team have been amazing to work with and keeping us around a 13 ROAS!!!

Jigsaw Health

Jun 26, 2024  on Shopify

Our best performing campaign had a 20x ROAS. We have now implemented a few automations and it's been very successful for customer winbacks. Piper is the best to work with - very responsive and makes this entire process so easy and seamless.

JACK HENRY

Jun 19, 2024  on Shopify

Seeing major ROAS and sales with Post Pilot. As digital ads continue to get more expensive and competitive, we've found great success with Post Pilot and averaging a ~9x ROAS. Randall has been so excellent, thorough and communicative. Great strategy and insights. Really looking forward to have Post Pilot become a mainstay in our marketing stack.

Beau Ties of Vermont

Jun 16, 2024  on Shopify

Excellent experience with this company. Brilliant concept that actually works and easy to measure. And not only do they have a great creative and quick-turnaround creative team but their customer support is top notch (shoutout to Randall who held our hand through the entire process and was extremely professional). Highly recommend.

Bhu Foods

Jun 12, 2024  on Shopify

Post Pilot ROI has been great! Def worth the pro service. Would highly recommend to anyone with a e-comm business.

Angela Caglia Skincare

Jun 03, 2024  on Shopify

I've always been a major fan of the ROI from the basic PostPilot plan, the highest ROAS of our paid marketing channels. I then decided to upgrade to the fully managed service, and my only regret is not making the upgrade sooner. Thanks to Randall Thompson and his team of designers for vastly improving the creatives and suggesting new campaign flows that undoubtedly will yield even bigger and better results. You owe it to yourself and your business to supercharge and expand your revenue channels to direct mail through PostPilot or risk leaving serious money on the table.

ESH Custom Calls

Apr 05, 2024  on Shopify

This app is amazing. It does everything they say it does. It's definitely worth sending postcards, most people look at their postcards but only 20-30% will open their emails. So far I only tested sending postcards to people that have been active on our website but aren't opening their emails. I was able to set this up using a klaviyo segment. That's the great thing about postpilot, it would get expensive sending postcards to all customers, but if you set up specific segments you can get a good return without spending too much.

Lolahemp

Dec 06, 2023  on Shopify

App worked great and support was helpful. The CEO even personally reached out to us which we found very impressive and helpful. We'd highly recommend the app to other e-comm businesses.

oVertone Color

Nov 29, 2023  on Shopify

We’ve been using PostPilot for over a year and love it. Got integrated and sent first campaign within one day. We started with winback campaigns, reaching customers we weren’t engaging with on email. Got amazing results. We’ve since scaled up, seeing great performance on retargeting and acquisition as well. We even send birthday cards as a nice touch. The PostPilot team is great, they handle everything for us to make it super easy. Every brand should look into adding direct mail to their mix. Easy unlock for the channel.

molly&you

Aug 22, 2023  on Shopify

Amazing. They make using direct mail extremely easy and their customer service is top notch. We have been with them for about 2-3 years now and have not be dissapointed.

iwi life

Aug 21, 2023  on Shopify

The best direct mail solution for DTC business. It integrates well with our tech stack and you can launch the first campaign quickly. The price model is really clear

embody

Jul 24, 2023  on Shopify

PostPilot makes sending out beautiful and professional direct mail extremely easy and affordable. Their support & design teams are awesome and are always helpful. Also, the free design services free up so much of my time and save our team a lot of money.

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