We were initially hesitant about direct mail marketing, but partnering with PostPilot has proven to be a highly effective decision. Their team has consistently delivered strong results and exceeded our expectations. What truly distinguishes PostPilot is the caliber of their team. From the outset, our account managers have been remarkably engaged, responsive, and strategic. They’ve taken the time to truly understand our brand, offering thoughtful guidance and continuously refining our campaigns for maximum impact. It’s clear they operate not just as a vendor, but as a true extension of our internal team. For brands focused on retention and meaningful customer touchpoints, PostPilot is a standout partner we confidently recommend.

PostPilot has been a fantastic partner for our direct mail campaigns. Their platform is easy to use, and the support is top-notch. We’ve been especially impressed with the dedicated account reps—they're knowledgeable, proactive, and always looking for ways to improve campaign performance. The design team is equally impressive, consistently delivering high-quality creative on tight deadlines. We truly value the level of service and expertise PostPilot provides. It’s been a great experience all around.

PostPilot has been a game-changer for our marketing strategy. With their support, we were able to successfully scale our Direct Mail channel, and the ROI has been very strong. The platform is easy to use, and the team, especially our account manager, Yekaterina has been fantastic from setup through execution. PostPilot offers the kind of targeting and segmentation you’d expect from top-tier digital platforms, but through the power of print. Highly recommend them to any brand looking to diversify their acquisition or retention strategy.

PostPilot has driven measurable incremental ROAS for us as a brand, reaching new audiences while activating existing prospective and lapsed audiences. In addition to performance, they have been easy and seamless to work with, allowing us to easily scale up or down our outreach across audiences. Highly recommend.

The best around. Great team, rates, product. Can't recommend more highly.

We've used PostPilot for years, but previously had to use a manual method to matchbook. However, it's so much more streamlined now that we can use the integration with Shopify + PostPilot. We have a lovely dashboard that reports in real time that feels worlds above what we were using before. It integrates seamlessly with UCC's in our Shopify store, too, which is another huge plus for us. The PostPilot team has always been wonderful to work with and our account manager, Marina, is positive, helpful & transparent -- frequently giving us ways we can further take advantage of their program. Now that we are using the Shopify integration with PostPilot, it opened up even more options for us that were unavailable with our previous website host. We can't wait to continue to advance our direct mail with PostPilot.

PostPilot has been an incredible LTV, Retention, and more recently Acquisition partner for our brand! Not only is their team strategic in their approach and quick to implement, we love having them as a true partner for our goals. Direct Mail is a growing channel for us and we wouldn't have been able to do it without PostPilot!

We've been very pleased with the results of our campaigns with Post Pilot. It's been a fantastic way to connect with our customers, and the response has been super positive. A special shoutout to our Account Manager, Marina, who always goes above and beyond to ensure everything runs smoothly.

PostPilot has been amazing to round out our marketing initiatives. There are so many opportunities that integrate with what we're doing in Klaviyo and Yotpo. Our account rep, Horacio, makes things super easy and truly provides a concierge-like experience. This is a must have!

PostPilot has been a game-changer for our acquisition and retention efforts. Their platform offers multiple smart strategies to re-engage inactive customers, and their top-notch design team consistently brings our campaigns to life with high-impact creative. We've seen a noticeable lift in performance across the board. PostPilot has truly been a huge boost to our marketing results.

If you're not doing direct mail marketing, you're falling behind. PostPilot has skyrocketed our retention and allowed us to reach our customers in a totally new, and fun way. The ROI is undeniable. What really sets them apart is their team. Our account reps have been incredibly hands-on, responsive, and proactive since day one. They take the time to understand our brand, guide our strategy, and optimize every campaign we launch. It doesn’t feel like we’re working with a platform—it feels like we’ve got an extension of our internal team. Highly recommend them if you’re serious about scaling through retention and creating a new touchpoint your customers will actually notice!

We expected PostPilot to be one of the least efficient marketing channels for us... and it turned out to be the most efficient spend in our business (a consistent ~22x ROAS). Sitematch targeting has been really great - I'm genuinely impressed. To top it off, our account manager Piper is a legend and she's been super helpful since day 1. Highly recommend giving this a shot if you're on the fence!

PostPilot has been a fantastic addition to our retention strategy. The direct integrations with Shopify and Klaviyo make segmentation seamless, and it’s a great complement to our email and SMS programs. Our winback campaigns have delivered strong, incremental ROAS. Their client services team—especially Michael—has been a true strategic partner, always responsive and collaborative. Plus, their creative team takes on the design lift quickly and on-brand, which has been a huge help to our internal team. Highly recommend!

PostPilot is one of the most powerful tools in our retention arsenal. The platform is incredibly intuitive and integrates seamlessly with all the major players in our stack. From Klaviyo to Shopify to Segment, everything just works. Beyond the tech, the team is top-notch. Our CSM Piper is a true pro, sharp, strategic, and always a step ahead. She consistently brings smart recommendations to the table and makes every interaction feel valuable. Whenever we have a question or need support, the PostPilot team is fast, thoughtful, and genuinely helpful. If you're serious about building a real connection with your customers, PostPilot should be at the top of your list. Highly recommend.

PostPilot makes it wonderfully simple to bring our brand's warmth into mailboxes across the country. Austin and the whole team are responsive, insightful, and a pleasure to work with. The design team consistently knocks it out of the park, capturing the spirit of our brand with every card. We're seeing strong ROAS, and the platform feels like an extension of our own in-house marketing.

PostPilot has been a game-changer for our retention and storytelling strategy. Their team makes it incredibly easy to create personalized, on-brand postcards that genuinely connect with our customers. The team is proactive, collaborative, and always thinking one step ahead—which has helped us turn direct mail into a powerful channel for both surprise-and-delight moments and strategic campaigns. Highly recommend them to any brand looking to bring real-world touchpoints back into the customer journey.

One of the best services we've used! The product itself is a huge success allowing us to easily and quickly mail our audience. The team in postpilot is above and beyond - professional, quick, available! My only complaint to myself is not using it earlier...

Love this direct mail service for several reasons: 1. Direct integration to Shopify and Klaviyo makes it easy to segment customers 2. Our retargeting direct mail has a great ROAS 3. Great client services. I wish all my account managers across my tech stack were as great at Horacio!

PostPilot has been a great direct mail partner for us since we launched with them at the beginning of last year. We switched from another provider and the onboarding was seamless. The account team is great and always there to lend a hand and offer recommendations. The platform is easy to use and understand and the integration they have available with Klaviyo and Shopify just makes things really easy for us. Prices are also competitive and we've seen success in growing our programmatic campaigns. Overall, it's a great option for those looking for a direct mail partner.

PostPilot has been an incredible partner in helping us elevate our retention efforts. Their platform is easy to use, and their team’s strategic guidance—especially from our rep, Christie—has made a real impact. Plus, their design services understand our brand so well—it feels like an extension of our own team. Highly recommend to any brand looking to add direct mail to their marketing mix.