PostPilot Direct Mail Platform logo

Customer reviews: PostPilot Direct Mail Platform

Develop by PostPilot

Reviews (112)

Overall rating
5

What Merchants Think

Overall, merchants are extremely positive about their experience with the PostPilot Direct Mail Platform. The reviews highlight a strong appreciation for the app's capability to deliver exceptional ROI, often surpassing expectations. Merchants find the platform easy to use, with seamless integration into their existing stacks. The customer service and support teams are frequently commended for their responsiveness and expert guidance, contributing to effective campaign management and optimization.

Key Strengths

  • Exceptionally high ROI and effectiveness
  • Outstanding customer service and dedicated account managers
  • User-friendly with seamless integration
  • Professional design team delivering top-quality creatives
  • "Done for you" service simplifying campaign management
  • Effective segmentation strategies and automation capabilities

Common Concerns

  • Prospecting and cardalogs not performing as well as other campaigns
  • Potential cost concerns with sending postcards to broad audiences without targeted segmentation

Final Thoughts

The overall reception of PostPilot Direct Mail Platform is overwhelmingly positive, with many merchants recommending it as an essential addition to their marketing strategies. The platform's ability to integrate direct mail seamlessly into digital marketing efforts while delivering significant ROI makes it a valuable asset for businesses looking to maximize their outreach. With superb customer support and well-crafted creative services, PostPilot stands out as a leader in the direct mail marketing space.

Bhu Foods

Jun 12, 2024  on Shopify

Post Pilot ROI has been great! Def worth the pro service. Would highly recommend to anyone with a e-comm business.

Angela Caglia Skincare

Jun 03, 2024  on Shopify

I've always been a major fan of the ROI from the basic PostPilot plan, the highest ROAS of our paid marketing channels. I then decided to upgrade to the fully managed service, and my only regret is not making the upgrade sooner. Thanks to Randall Thompson and his team of designers for vastly improving the creatives and suggesting new campaign flows that undoubtedly will yield even bigger and better results. You owe it to yourself and your business to supercharge and expand your revenue channels to direct mail through PostPilot or risk leaving serious money on the table.

ESH Custom Calls

Apr 05, 2024  on Shopify

This app is amazing. It does everything they say it does. It's definitely worth sending postcards, most people look at their postcards but only 20-30% will open their emails. So far I only tested sending postcards to people that have been active on our website but aren't opening their emails. I was able to set this up using a klaviyo segment. That's the great thing about postpilot, it would get expensive sending postcards to all customers, but if you set up specific segments you can get a good return without spending too much.

Lolahemp

Dec 06, 2023  on Shopify

App worked great and support was helpful. The CEO even personally reached out to us which we found very impressive and helpful. We'd highly recommend the app to other e-comm businesses.

oVertone Color

Nov 29, 2023  on Shopify

We’ve been using PostPilot for over a year and love it. Got integrated and sent first campaign within one day. We started with winback campaigns, reaching customers we weren’t engaging with on email. Got amazing results. We’ve since scaled up, seeing great performance on retargeting and acquisition as well. We even send birthday cards as a nice touch. The PostPilot team is great, they handle everything for us to make it super easy. Every brand should look into adding direct mail to their mix. Easy unlock for the channel.

molly&you

Aug 22, 2023  on Shopify

Amazing. They make using direct mail extremely easy and their customer service is top notch. We have been with them for about 2-3 years now and have not be dissapointed.

iwi life

Aug 21, 2023  on Shopify

The best direct mail solution for DTC business. It integrates well with our tech stack and you can launch the first campaign quickly. The price model is really clear

embody

Jul 24, 2023  on Shopify

PostPilot makes sending out beautiful and professional direct mail extremely easy and affordable. Their support & design teams are awesome and are always helpful. Also, the free design services free up so much of my time and save our team a lot of money.

Scroll to Top