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Customer reviews: Shipping Rates by Postcode

Develop by MicroAngel

Reviews (168)

Overall rating
4.8

What Merchants Think

The general consensus among merchants using "Shipping Rates by Postcode" is largely positive. Users appreciate its capability to handle complex shipping requirements, particularly when varying rates are needed for different postcode zones. The app’s integration is seamless, and the customer support, especially from individuals like Neo, is frequently praised for being responsive and incredibly helpful. However, some users find the setup complexity challenging, with concerns about ease of modification after initial setup.

Key Strengths

  • Effective management of complex shipping requirements based on postcode.
  • Responsive and helpful customer support, especially noted for live chat assistance.
  • Seamless integration with existing systems and great for UK businesses.
  • Capability to customize and combine different shipping zones and rates.

Common Concerns

  • Initial setup can be complex and daunting for some users.
  • Difficulty in reconfiguring settings post initial setup, risking disruption.
  • Lack of a bulk editor for easy wide-ranging rate updates.
  • Inconsistent experiences with customer support after initial assistance.

Final Thoughts

"Shipping Rates by Postcode" is an invaluable tool for merchants with intricate shipping rate needs, particularly in regions with diverse postcode-based charges. The app is highly recommended for its functionality and support, though some potential users should be prepared for a learning curve during setup. Overall, it is seen as an effective, useful solution for managing shipping logistics.

Killer Brands

Nov 13, 2024  on Shopify

After looking at the various options, we went with Shipping Rates by Postcode as it suited our immediate needs but looked like the further options it offered would benefit our business going forward. While the basic set-up is relatively easy to do, it is quite easy to 'miss out' some details meaning that the process didn't work as it should. The help and assistance from Neo was brilliant, he showed patience and diagnosed the problem, correcting it and seeing the transition from testing to usage through to it's happy conclusion. Based on our experience so far, I would highly recommend this app and the support from the developer. Now that the basic implementation stage is up and working satisfactorily, I will be looking at adding some of the refinements to enable the app to work even more effectively within our despatch department.

Go2products

Nov 12, 2024  on Shopify

Had a nightmare with no shipping available on the website, got in touch with them on live chat, within 5 minutes everything working perfectly, Neo, you're amazing! keep up the good work!! love the app.

Wine Deals Direct | Amazing Deals on Wine Cases from Your Favourite Wine Brands

Sep 26, 2024  on Shopify

Found them by happy accident! The UK is complex when it comes to Courier charges and we have different rates for different zones the further north you go! Shipping Rates is the best solution we found and sorted the complicated shipping charges! Excellent customer service

Tile.co.uk

Sep 25, 2024  on Shopify

Used for many years now as it works well for UK sites needing to have rates based on postcode. I have a lot of different types of products which have their own delivery services which are based on weight. The app has always been the answer for me as I can combine services for different product types. When the rules become complicated the chat box is always available to help and even create/fix rules for me so not left hanging.

Certainly Wood

Sep 24, 2024  on Shopify

A pretty powerful tool. We have some very complex requirements for shipping, but this app seems to be able to handle all of it. It was a bit daunting in the beginning, but if you get stuck, the support response is imminent. Really recommend!

Cleanz.co.nz

Aug 14, 2024  on Shopify

The post code shipping app will do all that you want it to do. It can be a little complex initially but once you get an understanding it is great

Oceans Alive

Aug 12, 2024  on Shopify

The support on Live Chat was second to none, guided me through setup with ease and this app will save us so much money when shipping to remote postcodes. Thanks to Neo the superstar!

Thermofans.com.au

Jul 02, 2024  on Shopify

Great app - solved our problems well - very flexible and allows us to set up as many rates and zones as we need. One suggestion - a bulk editor function would be great when needing to do wide ranging rate updates!

Massive Discounts

Apr 02, 2024  on Shopify

Postcode Shipping has been a game-changer for my online business! Their seamless integration allows me to easily set up shipping restrictions based on postcode, ensuring smooth deliveries every time. With their prompt customer support and intuitive interface, managing shipping logistics has never been easier. Highly recommended!

Stay In Bed

Mar 20, 2024  on Shopify

Easy to use, we have been able to exlude, include and set different rates for different postcodes without issues. I see it has a lot more functionality. The support has been the most impressive, I wish other companies had the quality of support these guys do.

Reuben's Meal Plans

Jan 22, 2024  on Shopify

This app is fantastic and the support from Blanca was great in helping us out with our specific requirements for different regions and the product shipping for them within each one.

Surf Society

Nov 02, 2023  on Shopify

We have a complicated shipping set up with multiple zones sorted by postcode along with product categories. The postcode shipping team has been very helpful throughout and post set up. App does everything we need it to do and the support is great.

Fleur Studios

Oct 03, 2023  on Shopify

I have found it very hard to set up or reconfigure, once you have decided to go live if you need to change something (which you will from time to time) it is very easy to destroy your postcode setup and spend hours trying to fix it. I haven't found them to be helpful on chat either. Look elsewhere if you can, I don't tend to leave bad reviews but have to say my experience has not been great.

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