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Customer reviews: CartHook Upsells

Develop by CartHook

Reviews (95)

Overall rating
4.9

What Merchants Think

Merchants view "CartHook Upsells" as a highly effective tool for enhancing sales through upsells and increasing average order values (AOV). The app is praised for its user-friendly interface and the significant support offered by its customer service team. Many users report substantial improvements in conversion rates and express satisfaction with the app's functionalities and ease of deployment.

Key Strengths

  • Exceptional customer support, with special mentions of staff like Adel, Tarik, and Amina for their comprehensive assistance and responsiveness.
  • Easy to use with a straightforward setup process.
  • Effective in increasing average order values and sales conversions.
  • Highly supportive onboarding, with personalized calls and guidance provided.
  • Valuable A/B testing features and analytics for optimization.
  • Positive customer experiences with the app’s performance and insights.

Common Concerns

  • Technical issues during setup, including installation bugs and occasional server errors.
  • Some users reported minor difficulties requiring technical resolution.

Final Thoughts

"CartHook Upsells" is widely regarded as an outstanding solution for merchants looking to enhance their post-purchase sales funnel strategies. The app's ease of use, powerful features, and especially its unparalleled customer support make it a highly recommended choice for businesses seeking to increase their revenue through effective upsell tactics.

Get The Mozy

Aug 29, 2024  on Shopify

Very helpful with 1-1 onboarding and expert help and advice!

Pleage

Aug 25, 2024  on Shopify

We had a call with product manager Tarik and he helped me to set up our flows perfectly. Excited to use the app.

The Cruise Maps

Aug 22, 2024  on Shopify

Tarik is immensely helpful! Very responsive customer support team when we were unsure about anything, with the option to call rather than use online chat which I really appreciate! Thanks so much for everything

Dr. Nuzum's Nutraceuticals

Aug 20, 2024  on Shopify

Adel is great to work with. Very knowledgeable and quickly provided the information we are looking for.

Happy Gut Life

Aug 07, 2024  on Shopify

Just had my first support call with product manager, Tarik. He was great, and gave us some great insights on how to optimize our post-order AOV. And we built our first funnel together! Great advice! Made it super easy to get started.

Sex Ed Shop

Aug 07, 2024  on Shopify

This is a new app for me but I have used other apps that do this. I jumped on a call with Sela and he was able to answer my Qs about how to best optimise my upsells, and also shared some great tips on best practice in regards to upselling. I appreciated the offer to look at my funnels in the future if they aren't converting as well as they should be. It's a nice simple app that is very easy to use!

Mindee

Aug 05, 2024  on Shopify

Just had a chat with Tarik, he was generous enough with his time to help us create a funnel live on the call and gave us some incredible advice for our store. Give this guy a 5x pay rise as soon as possible and protect him at all costs!

M SNEAKERS

Aug 01, 2024  on Shopify

friendly and such a great help made things so easy to understand thank u

Jupiter Laboratories Ireland Ltd

Jul 30, 2024  on Shopify

Carthook has gone above and beyond to work with us in ensuring the app is functioning smoothly across all of our stores. Sela provided amazing customer service and took the time to make sure we were satisfied! Top notch customer service!

Studio Penny Lane

Jul 29, 2024  on Shopify

I had a quick, easy to schedule appointment with Tarik, what a great guy and a terrific app!

Proper Good

Jul 22, 2024  on Shopify

Carthook has been an amazing app for us! We have fantastic conversion rates, and it is something that our customers love too- a true win/win! More sales and happy customers. The customer service is best in class and working with Adel has been very helpful to optimize the whole set up! Highly recommend.

Rocking The Dog Mom Life

Jul 16, 2024  on Shopify

One on one video call setting up app. This type of service is a dying breed. Getting set up correctly and having them willing to help and adjust is simply incredible. Adel, set me up and I couldn't be happier with the onboarding.

What's Pup

Jul 16, 2024  on Shopify

The best customer service hands down. We have been struggling with post purchase upsells on our store and product manager Tarik and Amina helped us to integrate carthook and to make sure its running smoothly, if we ran into any issues or had any questions we got an answer to our emails almost instantly. Its wonderful to work with a team and an app you can rely on.

Oni Jewelry

Jul 16, 2024  on Shopify

Great team! Solid App

Aleo Shop

Jul 15, 2024  on Shopify

CartHook is so easy to use. It took me minutes to deploy my funnels. Adel at CartHook have been a massive help in onboarding us. He shared great suggestions and industry benchmarks, best practices that will really help with our performance. Appreciate your time, Adel.

Bricolo-Pro

Jul 15, 2024  on Shopify

Good application and great team, Thanks a lot for the support, especially for Amina and Adel

Sandi's Bling Galore

Jul 09, 2024  on Shopify

Adel was so very professional and friendly. I felt very at easy with him and trusted him completely. He also put me completely at ease of and explained all he was doing so I understood. My husband is going to possibly contact him and get his store going also. Thank you again Adel for what you have done.

VisionsDrone

May 17, 2024  on Shopify

Installed the app with ease and excited to see the impact. so far very smooth.

Hermoza

Apr 26, 2024  on Shopify

Adel Rovcanin was such a wealth of knowledge. I am not tech savvy and he walked me through everything with great patience and expertise. He had great ideas to add to our site as well. We are excited to see how this will work for us!

Fionna

Apr 23, 2024  on Shopify

Just recently got going with CartHook and both the app itself and the customer support has been absolutely AMAZING. The app definitely works and helped to increase our AOV. Adel was our account manager and was beyond helpful in getting us going. He was there every step of the way and helped get us setup. We were assessing other upsell apps, and our experience with CartHook really pushed us across the line. The app works well, it's easy to use and the support is just incredible. Can't recommend enough (If you're reading this, Adel thank you again!!!).

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