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Customer reviews: Popupsmart: AI Popup, A/B Test

Develop by Popupsmart

Reviews (26)

Overall rating
4.5

What Merchants Think

Overall, merchants have expressed positive feedback regarding "Popupsmart: Popup, A/B Testing." Many users find the app easy to use and highly customizable, with exceptional customer support. However, some users have experienced glitches and issues with customer service responsiveness, particularly regarding plan cancellations.

Key Strengths

  • Highly customizable with a wide range of options.
  • Excellent customer support; praised for quick and effective responses.
  • Seamless integration with platforms like Shopify and HubSpot.
  • Great for lead capture and enhancing customer interactions through features like exit offers and gamification campaigns.
  • User-friendly interface, benefiting both tech-savvy and non-technical users.

Common Concerns

  • Occasional glitches affecting functionality and display.
  • Lack of timely support response for some users.
  • Plan cancellation process is not straightforward and requires contacting support.
  • Pricing plans may not be favorable for start-up businesses or small budgets.

Final Thoughts

"Popupsmart: Popup, A/B Testing" is overall well-regarded by users for its robust customization capabilities and excellent support team. Despite minor technical issues and some concerns about pricing and service responsiveness, it remains a popular tool for enhancing website interactions and conversions on platforms like Shopify.

Eyqon Wear

Jul 25, 2025  on Shopify

Popupsmart is a Game-Changer for Our Store! We’ve been using Popupsmart for a few weeks now on our Shopify store, and it has completely transformed the way we collect leads and boost conversions. The interface is super easy to use—even without coding knowledge, we were able to set up professional-looking popups in minutes. We especially love the targeting options and how smoothly it integrates with our email tools. Customer support is also quick and helpful (shout out to Mert!). Highly recommended for anyone who wants to grow their store without slowing it down. Looking forward to seeing more features in the future! — Rupesh Jung Hamal, [Eyqon Wear]

bbgourmet

Jul 21, 2025  on Shopify

Lightweight, flexible, and conversion-focused Popupsmart delivers exactly what a Shopify store needs: fast-loading, responsive popups with advanced targeting and easy integration. The UI is clean, and setup takes minutes. Conversion tracking is precise, and the logic-based triggers allow granular control. Perfect for capturing leads and boosting sales without impacting site speed. Highly efficient tool — 5 stars.

SIORA - Sustainable Luxury, Thoughtfully Crafted

Jul 08, 2025  on Shopify

I’m so glad I’ve found this app. I love the sleek design and modern functionality that suits our premium curated products and branding. Thank you for building such a great app!

Lucerna

Jul 08, 2025  on Shopify

Popupsmart ist unglaublich benutzerfreundlich und leistungsstark. Ich konnte in wenigen Minuten hochwertige Popups erstellen – ganz ohne Programmierkenntnisse. Besonders gefallen haben mir die gezielten Trigger-Optionen und das moderne Design der Vorlagen. Seitdem ich Popupsmart nutze, ist meine Conversion-Rate deutlich gestiegen. Auch der Support ist schnell, freundlich und lösungsorientiert. Klare Empfehlung für alle, die mehr aus ihrer Website herausholen wollen!

livinglovely.nl

Jul 08, 2025  on Shopify

If you’re just starting out with popups on your Shopify store and want something beginner-friendly but powerful enough to grow with your shop, I definitely recommend giving Popupsmart a try! Compared to other apps I’ve tried, Popupsmart has been by far the easiest to use. The setup was quick and straightforward, and I didn’t need any technical skills to get started, which I really appreciate as a small business owner. The interface is clean and intuitive, making it easy to customize designs to match your brand without spending hours figuring it out. It’s been helping me collect more email subscribers and announce offers to customers in a way that feels seamless and not intrusive. Overall, Popupsmart makes adding popups to your Shopify store simple, effective, and stress-free. I’m currently using the free plan, and it’s already making a difference for my store!

Giftvalix

Jul 01, 2025  on Shopify

I'm currently using the free plan, and compared to other apps I’ve tried, Popupsmart is much more beginner-friendly and easier to set up. The interface is simple, clean, and doesn’t require any technical skills. I definitely recommend it for anyone just starting out with popups on their Shopify store!

Papelaria Galeria

Jun 30, 2025  on Shopify

Amazing app – powerful, easy to use, and future-proof! Popupsmart is by far the best popup solution I’ve used on Shopify. The interface is intuitive, making it easy to create professional, high-converting popups without needing any coding skills. Advanced targeting options let me show the right message to the right visitor, and the analytics help me track performance in real time. Since installing Popupsmart, I’ve seen a noticeable increase in newsletter sign-ups and sales conversions. The app is lightweight, loads fast, and doesn’t slow down my site. Support is also responsive and helpful whenever I have questions. Looking ahead, I believe Popupsmart will keep evolving with new features to stay ahead of changing customer behaviors and privacy standards. If you want a reliable, scalable popup solution for your Shopify store, this is it. Highly recommended!

Pura Forma Pilates

Apr 09, 2025  on Shopify

I'd say this the easiest app to use especially for personal customizations for products and promotions. I havent had any issues and don't have to pay a fortune!

skin magic

Apr 09, 2025  on Shopify

Easy to install, quick to set up and havent run into any issues since launch! Great tool to save a sale!

Purehold Ltd

Apr 09, 2025  on Shopify

Great. Fast and Easy to use. We have used Popupsmart often to add splash page offers to our website. Always easy to set up and worked well. Very happy.

Dracarys Mods

Apr 09, 2025  on Shopify

Very easy to use, and incredibly helped my store get more sales and more interactions, I totally recommend this to everyone!

Straordinario

Sep 30, 2024  on Shopify

This popup app exceeds expectations. You can find everything you're looking for. It offers many customization options and is very simple to use. I reached out for help with a small question, and the team responded immediately and solved my problem. You can also contact them directly if you wish. I would definitely recommend it."

Gemplers

Sep 16, 2024  on Shopify

Popupsmart has been one of the best Shopify apps I've used. No issues connecting to my Shopify and HubSpot, great customizations, and the support has been incredible. I get replies back immediately and they even helped me write a bit of custom code to get my popup looking exactly how I wanted. Highly recommend. Thanks, Popupsmart!

TheFreshener.com

Sep 08, 2024  on Shopify

Such a functional and versatile popup builder I thought at first. Really enjoyed the way you can customize your campaigns at so many levels. But then it started to glitch and after reaching out to support stopped displaying at all. There's no option to simply cancel your paid plan and you have to reach out to them by email.

pophomefabric

Sep 04, 2024  on Shopify

I installed app a few days ago. I got held up with settings- did not understand percent setting in trigger. no explanation available. I attempted to contact by email and the support chat. Days later no response. thanks for wasting my time. Shopify you need to start vetting these useless apps and verifying reviews. Do you think I enjoy sitting here trying broken useless apps. major annoyance.

Marketplace Australia

Apr 25, 2024  on Shopify

Amazing tool! Popupsmart helped us capture leads effortlessly. The customization options are fantastic!

WONDERCRAFT LTD

Apr 07, 2024  on Shopify

Popupsmart is incredibly simple and easy to use, with great looking templates and additional features. Unfortunately the pricing plans do not seem to cater well for start-up businesses and this is rather disappointing for us. We may need to look for a cheaper alternative. It's a shame as we really love this application and would love to keep on using it.

Sunnyinc

Apr 06, 2024  on Shopify

I contacted Popupsmart for some problems I experienced, and they quickly responded and guided me to overcome them. They were fast and responsive. I did not face any issues after that. They are reachable 24/7. Kudos team!

DottyShop

Mar 22, 2024  on Shopify

Popupsmart became an important part of my store. Reasonable prices and a good support by their team. Nice job!

littlewonderswarehouse.us

Mar 05, 2024  on Shopify

For a shop owner like me, popupsmart is a crucial tool. This is not my first time using tools like this, But for popupsmart rises above others with their prices and advantages. They guided me when i integrated my store with popupsmart and even help me with the customization of my popup.

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