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Customer reviews: Popupsmart: Popup, A/B Testing

Develop by Popupsmart

Reviews (23)

Overall rating
4.5

What Merchants Think

Overall, merchants have expressed positive feedback regarding "Popupsmart: Popup, A/B Testing." Many users find the app easy to use and highly customizable, with exceptional customer support. However, some users have experienced glitches and issues with customer service responsiveness, particularly regarding plan cancellations.

Key Strengths

  • Highly customizable with a wide range of options.
  • Excellent customer support; praised for quick and effective responses.
  • Seamless integration with platforms like Shopify and HubSpot.
  • Great for lead capture and enhancing customer interactions through features like exit offers and gamification campaigns.
  • User-friendly interface, benefiting both tech-savvy and non-technical users.

Common Concerns

  • Occasional glitches affecting functionality and display.
  • Lack of timely support response for some users.
  • Plan cancellation process is not straightforward and requires contacting support.
  • Pricing plans may not be favorable for start-up businesses or small budgets.

Final Thoughts

"Popupsmart: Popup, A/B Testing" is overall well-regarded by users for its robust customization capabilities and excellent support team. Despite minor technical issues and some concerns about pricing and service responsiveness, it remains a popular tool for enhancing website interactions and conversions on platforms like Shopify.

Straordinario

Sep 30, 2024  on Shopify

This popup app exceeds expectations. You can find everything you're looking for. It offers many customization options and is very simple to use. I reached out for help with a small question, and the team responded immediately and solved my problem. You can also contact them directly if you wish. I would definitely recommend it."

Gemplers

Sep 16, 2024  on Shopify

Popupsmart has been one of the best Shopify apps I've used. No issues connecting to my Shopify and HubSpot, great customizations, and the support has been incredible. I get replies back immediately and they even helped me write a bit of custom code to get my popup looking exactly how I wanted. Highly recommend. Thanks, Popupsmart!

TheFreshener.com

Sep 08, 2024  on Shopify

Such a functional and versatile popup builder I thought at first. Really enjoyed the way you can customize your campaigns at so many levels. But then it started to glitch and after reaching out to support stopped displaying at all. There's no option to simply cancel your paid plan and you have to reach out to them by email.

pophomefabric

Sep 04, 2024  on Shopify

I installed app a few days ago. I got held up with settings- did not understand percent setting in trigger. no explanation available. I attempted to contact by email and the support chat. Days later no response. thanks for wasting my time. Shopify you need to start vetting these useless apps and verifying reviews. Do you think I enjoy sitting here trying broken useless apps. major annoyance.

Marketplace Australia

Apr 25, 2024  on Shopify

Amazing tool! Popupsmart helped us capture leads effortlessly. The customization options are fantastic!

WONDERCRAFT LTD

Apr 07, 2024  on Shopify

Popupsmart is incredibly simple and easy to use, with great looking templates and additional features. Unfortunately the pricing plans do not seem to cater well for start-up businesses and this is rather disappointing for us. We may need to look for a cheaper alternative. It's a shame as we really love this application and would love to keep on using it.

Sunnyinc

Apr 06, 2024  on Shopify

I contacted Popupsmart for some problems I experienced, and they quickly responded and guided me to overcome them. They were fast and responsive. I did not face any issues after that. They are reachable 24/7. Kudos team!

DottyShop

Mar 22, 2024  on Shopify

Popupsmart became an important part of my store. Reasonable prices and a good support by their team. Nice job!

littlewonderswarehouse.us

Mar 05, 2024  on Shopify

For a shop owner like me, popupsmart is a crucial tool. This is not my first time using tools like this, But for popupsmart rises above others with their prices and advantages. They guided me when i integrated my store with popupsmart and even help me with the customization of my popup.

shoptoshop

Feb 17, 2024  on Shopify

I am not a tech pro and I really don’t have much time to manage popups and I can’t deal with that all day. That is why I was hesitant at first but we had a demo with them and it is an easy tool to use. It does not take a lot of my time, and I can easily manage campaigns.

RobesNmore

Jan 17, 2024  on Shopify

'So good! I have been searching for a way how to easily add promotions, run campaigns, and collect feedback from clients on my Shopify website for a long time, and I am super happy that I came across Popupsmart. Thumbs up!'

Pyramid Bath Shop

Jan 12, 2024  on Shopify

Popupsmart seamlessly integrates with Shopify, making it a hassle-free experience for store owners. The compatibility ensures that the pop-ups and campaigns are smoothly incorporated into the overall shopping experience. A reliable and essential app for any Shopify store.

MyTrendshop

Dec 26, 2023  on Shopify

Popupsmart has transformed the way we interact with our customers. The exit offers and gamification campaigns, especially the spin wheels and lotto games, add an element of fun that keeps visitors engaged. The animations are eye-catching, and the no-code builder makes it a breeze to customize.

Lil Dope Wick.co

Dec 25, 2023  on Shopify

Popupsmart really impressed me with their amazing support. I contacted them for linking my website with Popupsmart (which turned out to be a very easy thing). Then, I see that they have some tricks that I use to target my customers easily and effectively. Those specific targetings for Shopify helped me to target even specific customers with ease or I displayed my popup when the customer added a specific product to their cart. Cool trick. Good job guys

Shopeez

Dec 18, 2023  on Shopify

A Conversion Catalyst! As a small business owner, Popupsmart has been instrumental in amplifying our online presence. The popups seamlessly integrate into our website and have significantly contributed to our sales growth. The email features have also helped us build a loyal customer base. Thanks!

Mocaco Coffee

Nov 14, 2023  on Shopify

Since the day we started using Popupsmart, our operational processes have accelerated considerably. With the exit intent popups we created quickly with Popupsmart’s easy interface, we were able to increase our conversion rates by significant amounts.

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