ping.ai adds an AI assistant that answers your customers on your website chat and on WhatsApp, using your products and order data, in your brand's voice. Customers can check their order status after confirming their email or phone with a one-time code. See recent orders with tracking status, send shipping updates, recover abandoned checkouts only for customers who accepted marketing, and auto-tag repeat customers. Optional storefront tools: lead pop-ups and a free accessibility menu.

• AI assistant answers product and order questions on your site chat and WhatsApp
• Customers check order status after verifying their email or phone with a code
• Send shipping updates on WhatsApp or email in one tap, or via your own provider
• Recover abandoned checkouts while respecting recorded marketing consent
• Optional storefront tools: lead pop-ups and a free accessibility menu