Permut: AI Customer Feedback

Develop by Permut Inc

$1590-$390

/ Month

Free plan available

"Sync Shopify data seamlessly for effective WhatsApp campaigns."

Automated updates

Real-time sync

Campaign eligibility

About Permut: AI Customer Feedback

Launched Jun 18, 2025

Built by Permut Inc

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Description

Understand your customers without boring surveys

Permut replaces traditional surveys with AI agents that engage customers in natural, personalized conversations. They speak in your brand’s voice and collect real-time insights across channels like WhatsApp, email, web, phone and beyond. From first purchase to cart abandoned to repeat order, Permut helps you uncover what your customers really think and why they leave, stay, or buy again. Install in minutes and prevent poor experiences, boost retention, and increase customers’ lifetime value.

Trigger feedback journeys to uncover what your customers think, feel, and need
Engage customers on WhatsApp, email, web, phone and beyond
Get real-time, actionable insights through natural conversations
Built with your brand’s values, tone of voice, and knowledge
Integrate easily with your current stack

Pros

Seamless sync of Shopify customer data with Permut account.
Real-time updates ensure all customer information is current.
Eliminates the need for manual exports, reducing errors and omissions.
Facilitates targeted WhatsApp campaigns by ensuring the right contacts are included.
Eases the process of managing customer data for marketing purposes.

Cons

Limited specifically to users who utilize both Shopify and WhatsApp for marketing.
Users without WhatsApp campaigns may find limited utility in the app.
Potential data privacy concerns depending on how data is managed and secured.
Dependency on a reliable internet connection for real-time syncing.
Lack of detailed user reviews can limit understanding of user experience and potential bugs.