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Customer reviews: Peel: Retention Analytics

Develop by Peel

Reviews (37)

Overall rating
5

What Merchants Think

Merchants express high satisfaction with "Peel: Retention Analytics", particularly praising its robust analytics capabilities and support team. Many users have found it a game-changer for their businesses, noting significant improvements in understanding customer data and retention strategies. The app's ease of setup and ongoing feature enhancements further contribute to its positive reception.

Key Strengths

  • Exceptional customer support, frequently mentioned are team members Kateryna and Rana Waleed Arfan.
  • Powerful and customizable reporting capabilities.
  • Seamless integration with other tools, notably Amazon and Skio.
  • Regular updates and new feature releases, including the "Explore" feature.
  • Facilitates deeper understanding of customer retention and product insights.

Common Concerns

  • Occasional data discrepancies when integrating with various data sources.
  • Intermittent issues with missing or incorrect metrics.

Final Thoughts

Overall, "Peel: Retention Analytics" is well-regarded for its comprehensive analytics features and outstanding customer support. While there are occasional technical hiccups, the support team's responsiveness mitigates these issues effectively, making the tool invaluable for businesses looking to deepen their analytics strategy.

OWYN

Dec 03, 2024  on Shopify

Kateryna is very helpful. I appreciate her assistance and availability to help us reach our goals. Thank you Kateryna!

Canopy

Dec 01, 2024  on Shopify

We recently onboarded with Peel after using many other analytics tools. Peel is one of the first to have a native Skio connection, improving our day-to-day reporting 10x. We are saving a ton of time, and I must give a big shoutout to the Peel team, especially Kateryna. She has been patient and available throughout the last few months

Saalt

Sep 16, 2024  on Shopify

I have loved working in Peel for our customer retention and insights projects. Their reporting capabilities are so robust that the ability to customize your search seems unlimited. My favorite features are the custom dashboards and audience building. Kateryna has gone above and beyond to make sure we had a great experience with the tools, and I have already recommended Peel to a number of friends who are struggling with getting a holistic view of their sales data.

Saltair

Sep 11, 2024  on Shopify

They gone through some turnover but the team at Peel now is great. They're very responsive and quick to help with any needs that I may have.

Little Words Project

Sep 09, 2024  on Shopify

I’ve been using Peel for a few months now, and I absolutely love it! It’s made creating recaps so much easier. Huge shoutout to Rana Waleed Arfan from the Peel team for going above and beyond—he built an entire custom dashboard tailored to my needs, making it easier than ever to recap data and spot trends. Truly a game-changer!

tuft + paw

Dec 08, 2023  on Shopify

Peel has become a staple in our business and has an excellent support team to ensure you get the metrics you need!

Rheal

Nov 08, 2023  on Shopify

Peel is helping us get more granular with our data and understand the process behind it. Their customer support team has been really helpful and patient with our requests and questions. Extremely useful tool.

LUCY US

Sep 27, 2023  on Shopify

Peel has been a game-changer for our business. We've been able to learn invaluable insights into our business that would never have been possible before. Setup was straightforward and the Peel team was more than helpful when we needed to implement some custom filters etc. on our account. They're constantly releasing improvements and new features that are extremely useful and well thought-out (shout out to the new Explore feature, the ability to create reports that combine multiple metrics is amazing). As can be expected when ingesting and combining data from a wide variety of sources, there have been a few times where a metric has suddenly been incorrect or missing a chunk of data. Every time this has happened, Peel support has been responsive, helpful, and done whatever it takes to diagnose and resolve the issue.

IQBAR

Jul 12, 2023  on Shopify

Great app! This is by far the most advanced analytics tool for Shopify and Amazon (the Amazon piece is so rare and hard to find)! Their support is great whenever I need custom filters added or help with anything, they're always there to troubleshoot! Recommend!

Austin and Kat

Jul 07, 2023  on Shopify

A great service that simplifies a deep-dive into store metrics! Peel allows us to really understand our customer base and make the best out of our data. Their team is incredibly helpful and always available to help us elevate our analytics. I definitely recommend giving them a try, some of their features and integration options are hard to beat.

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