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Customer reviews: PayWhirl Subscriptions

Develop by PayWhirl Inc.

Reviews (180)

Overall rating
4.8

What Merchants Think

Overall, merchants view "PayWhirl Subscriptions" as a powerful and flexible tool for managing subscription services. Most users appreciate its seamless integration with platforms like Shopify, ease of use, and the ability to fully customize their subscription options. The customer support team is particularly praised for its prompt and helpful service, which significantly contributes to a positive user experience.

Key Strengths

  • Seamless integration with Shopify and ease of setup
  • User-friendly dashboard with full customization options
  • Outstanding customer support with quick response times
  • Flexibility in managing subscriptions and customizable workflows
  • Efficient transition process from other applications

Common Concerns

  • Occasional technical issues with subscription continuity
  • A few reports of billing-related challenges
  • Some isolated experiences of slow customer service response

Final Thoughts

"PayWhirl Subscriptions" is widely regarded as an effective, reliable platform for businesses offering subscription services. Its strong suit lies in its excellent support team and versatile functionality. While there are a few reported concerns, most merchants are pleased with the application's performance and consider it beneficial to their subscription offerings.

Per'La Specialty Roasters

Oct 29, 2024  on Shopify

We have been using the PayWhirl app for the past few years, and it has been incredibly easy to use. It offers full customization for any type of business, making it highly versatile. Additionally, their customer support is excellent, with quick and responsive assistance.

Cowboy Pools

Oct 24, 2024  on Shopify

Super helpful and quick to respond to my issues. Awesome!

Marché Simplitude Inc.

Oct 17, 2024  on Shopify

Very powerful app, and great service! Thank you Sergey for your quick and efficient help when needed.

BRUSHMO

Oct 08, 2024  on Shopify

Thank you for the help over chat to edit the code!

Fresh Brew Cafe

Sep 02, 2024  on Shopify

We use PayWhirl mainly for our coffee club membership. It gave us an opportunity to add the subscription service at the start of the membership year. One of the features, I liked most is the ability to change monthly coffee based on which product we choose to feature for that month . We will continue to use PayWhirl with our coffee club membership as well as for regular subscription.

UADA SKIN

Aug 28, 2024  on Shopify

Easy for us to use as a small business, EASIER to use for our customers. PayWhirl makes the process extremely smooth, for both business and consumer, both. Our favorite things about PayWhirl is that everything can be customized for our business, and the customer can always edit their subscription, which we love, so they're adding & buying more, monthly! I also love knowing there is a human support team behind the app, instead of AI. That one thing alone keeps us with PayWhirl.

Mindless Crafting

Aug 22, 2024  on Shopify

If you're thinking of offering a subscription service to your customers, I highly recommend PayWhirl. It was so easy to set up and integrates seamlessly with Shopify and Klayvio. The customer service is NEXT LEVEL and quick to respond. Any question you can think of, they've got it covered.

Bringitup

Aug 05, 2024  on Shopify

We have been using the ap for several years, it works well and we have been happy with it. Today however, I had a special request related to a new theme I am using on Shopify. I was not able to use the standard tools supplied by the theme for showing a sale price and an original price on a one time purchase without changing the % off on the recurring club pricing. I contacted customer service through Chat and I got Sergey which was the best stroke of luck I have had in a long time. Not only was he incredibly fast in understanding the problem he literally took the reigns and wrote special code for me to be able to do what I wanted to do. Perfection! He actually made it look better than I had asked for. This NEVER happens, usually I just figure my day is going to wasted when dealing with merchant customer service on any platform. Not today and not with Sergey. I am completely blown away by how fast he understood the issue and fixed it. And best of all, he is very kind and humble. He also provided a video for me to refer to when I want to change the % off for a different promotion and have to alter the code. This guy is a great employee. Very impressed.

Lanana Creek Farm

Jul 30, 2024  on Shopify

We had an issue which turned out to be the theme and nothing to do with PayWhirl but the support team still took time to help us out with trying to troubleshoot and make it work. Outstanding support. The product works amazingly out of the box too. Highly recommend.

Nutty's Peanut Butter

Jul 14, 2024  on Shopify

So far the app has worked well for my new subscription. Customer service was excellent and answered my questions clearly and in detail. They were very helpful!

Noots

Jul 07, 2024  on Shopify

I've worked with many Shopify Apps, and let me tell you most of their customer service sucks! These guys on the other hand are fantastic! Lincoln was so helpful, and made the setup super easy!

Little Earring Box

Jul 01, 2024  on Shopify

I am in the midst of launching my e-commerce subscription and I am taking the DIY approach to building the site. Although, I feel that I am above average proficiency with DIY website builders I was having trouble incorporating Pay Whirl so I reached out to support via the chat feature. Even though it's nearly 11pm EST support staff answered immediately via the chat. I explained my issue, they offered a solution and offered to go in and fixt the problem with permission. I was totally fine with that and within 5 minutes my problem was solved!! Would definitely recommend!!

Nourished Market

Jul 01, 2024  on Shopify

PayWhirl has made it possible for us to move forward improving our customer experiences and is always very helpful when I've had questions/need to fix something I've messed up. It's a bit of a learning curve, but they make it easy to learn.

Salt + Light Bath Company

Jul 01, 2024  on Shopify

I was having trouble with my bi-monthly subscription payments being pulled correctly. I scheduled a call with Lincoln and he was extremely helpful! He was able to fix the problem quickly and also help me with a few other housekeeping questions. I really appreciated his help and also how easy it was to fix!

Wick Fix Candles

Jun 19, 2024  on Shopify

Very impressed with the Subscription Payment setup options, the execution and even more so, the merchant support. I had some nuance changes that I had to make to offer my customers the ideal subsciption product, and the Paywhirl support team helpd me tremendously!

grayne + co.

Jun 11, 2024  on Shopify

I was looking at changing our subscription box purchase plans. I had worked through adding the options and they were not showing up on the screen. Chris and Sergey looked into it for me. Sergey noticed that I had some custom work done which I had forgotten about and he took care of removing the coding. So now the proper purchase plan options are visible on my product page. All of this was done in less than 24 hours. Videos were sent to show the work they needed to do and when it was done. All in all, a great team to work with. I have been with them since the beginning and have nothing but wonderful things to say about this app. Laura :)

My Little Playschool

May 30, 2024  on Shopify

Anytime I have a question or concern, I am able to reach out and I always get personal care and help with my issue and it has always been resolved quickly.

Tienda Salsita

May 16, 2024  on Shopify

I recently migrated to Paywhirl from Recharge(because of the price increase) and I am so happy I did! The customer service was incredible. Lincoln helped me migrate everything over and gave me so much of his time to make sure that everything was running smoothly and I understood our new subscription service. I am so happy that I moved to Paywhirl! Thank you!! I highly recommend using them as a small business that is growing - LOVE that they have a free version too!

Valerio Coffee

May 14, 2024  on Shopify

To say that Lincoln Ware was amazing would be an understatement. It has been some time since I have worked with anyone from Shopify, Square or Clover that was as helpful, as patient and as kind as Lincoln. He was able to solve huge issues for our company in a matter of minutes and his knowledge base of not only Paywhirl but also Shopify was superb. I don't know who pays Lincoln, but give this employee a raise! Thank you Lincoln for making my life easier!

Caribe Coffee Co.®

Apr 29, 2024  on Shopify

The flexibility that PayWhirl offer to our customers is amazing but also the peace of mind to my team in the daily basics. Most of the time at the start up face of any business we look into any extra expense, including fee for new systems. Overthinking delays any growing process and your customer will value the extra options. Trust us, we've been there!

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