PayWhirl Subscriptions logo

Customer reviews: PayWhirl Subscriptions

Develop by PayWhirl Inc.

Reviews (252)

Overall rating
4.8

What Merchants Think

Overall, merchants view "PayWhirl Subscriptions" as a powerful and flexible tool for managing subscription services. Most users appreciate its seamless integration with platforms like Shopify, ease of use, and the ability to fully customize their subscription options. The customer support team is particularly praised for its prompt and helpful service, which significantly contributes to a positive user experience.

Key Strengths

  • Seamless integration with Shopify and ease of setup
  • User-friendly dashboard with full customization options
  • Outstanding customer support with quick response times
  • Flexibility in managing subscriptions and customizable workflows
  • Efficient transition process from other applications

Common Concerns

  • Occasional technical issues with subscription continuity
  • A few reports of billing-related challenges
  • Some isolated experiences of slow customer service response

Final Thoughts

"PayWhirl Subscriptions" is widely regarded as an effective, reliable platform for businesses offering subscription services. Its strong suit lies in its excellent support team and versatile functionality. While there are a few reported concerns, most merchants are pleased with the application's performance and consider it beneficial to their subscription offerings.

Hartlyn Jewelry Co.

Feb 10, 2025  on Shopify

Paywhril is amazing! I've been using it for 4 years and have had no issues with it, and every time I need help with code, their customer service always responds and helps me out withing a few hours. Very highly recommend!

Purely Boxed

Feb 08, 2025  on Shopify

**⭐️⭐️⭐️⭐️⭐️ PayWhirl is a Game-Changer for Subscription Businesses!** As the founder of *Purely Boxed*, a premium subscription box for cleaner living, I can confidently say that PayWhirl has been an absolute game-changer for our business! Their seamless integration with Shopify makes managing subscriptions effortless, allowing our customers to easily customize, pause, or update their plans. The user-friendly dashboard and automation tools have saved us countless hours, giving us more time to focus on curating high-quality products for our subscribers. Their seamless integration with Shopify makes managing subscriptions effortless, allowing our customers to easily customize, pause, or update their plans. The user-friendly dashboard and automation tools have saved us countless hours, giving us more time to focus on curating high-quality products for our subscribers. Christine Gallarello

Selvedge Magazine

Jan 27, 2025  on Shopify

Paywhirl's support is amazing so if you ever need to contact them they respond quickly and answer very clearly to help you understand their systems. This kind of customer support is so valuable and very much appreciated not just by us but by our customers too. Thank you!

Champion Wine Cellars

Jan 22, 2025  on Shopify

needed help re-installing widget. superfast. super helpful. ticket was resolved in less than 20 minutes.

District Five coffee roasters

Jan 16, 2025  on Shopify

Everything works as it should, and if not, there's excellent and fast service.

JTRudyDesigns

Jan 07, 2025  on Shopify

Lincoln was the absolute best with helping meet up my subscription box. I am not tech savvy at all and he made it so easy and explained everything in detail! I will continue to reach out for anything I need!

Down Memory Lane Box

Dec 26, 2024  on Shopify

Great customer service. My issue was resolved.

On Point Quilter Subscriptions

Dec 17, 2024  on Shopify

After an incredibly challenging attempted transition to a new version of Bold -- the software I was on for the last 6 years), I began looking for a new app for my subscription program focused on training quilters to design their own quilts using a particular piece of software. Without software to manage my billing, I would have needed to shut down my business. AFter my first meeting with PayWhirl, I was cautiously optimistic. I found that PayWhirl has a great display for the product (allowing customers to easily see both regular and prepaid options). It also has all the reporting that I need to manage communications with my customers and delivery of the products. Larry was a dream to work with and did an incredible job of guiding me through the migration from my old software. I was able to transition 400 members effectively in a one week time period. The transition went incredibly well and I am very happy with PayWhirl and the support I have received. My only wish is that I would have found PayWhirl earlier.

Stemcell Science Shop

Dec 17, 2024  on Shopify

Paywhirl gives you full control of your subscription model, allowing you to customize your workflow and your customers' experience exactly how you want. We've tried the other subscription apps, but they all had limitations that Paywhirl did not. Plus their support team is very responsive, and they release new features all the time.

Elegant Living

Nov 17, 2024  on Shopify

“PayWhirl has been a game-changer for managing our subscriptions! The platform is incredibly user-friendly, making it easy to set up recurring payments and provide a seamless experience for our customers. Their customer support is responsive and helpful, ensuring everything runs smoothly. Highly recommend PayWhirl for any business offering subscription services!

Curated Comforts by Sharene

Nov 12, 2024  on Shopify

I love using Paywhirl. I am not the most tech savvy person, however Lincoln, Larry and Sergey(and other members of your Paywhirl team) have been AMAZING! I am confident moving forward with my subscriptions because of their help and guidance. Thank you!

Field Bar & Bottle Shop

Nov 03, 2024  on Shopify

We've been using PayWhirl for our wine club subscription for the past four years, and it's been the best. They're very reasonably priced, their backend is easy, intuitive, and smooth, and their customer service is second to none. Truly. I've never experienced customer service as quick, kind, and ones that get into the weeds with you to figure out whatever is needed. Highly recommend!

Per'La Specialty Roasters

Oct 29, 2024  on Shopify

We have been using the PayWhirl app for the past few years, and it has been incredibly easy to use. It offers full customization for any type of business, making it highly versatile. Additionally, their customer support is excellent, with quick and responsive assistance.

Cowboy Pools

Oct 24, 2024  on Shopify

Super helpful and quick to respond to my issues. Awesome!

Marché Simplitude Inc.

Oct 17, 2024  on Shopify

Very powerful app, and great service! Thank you Sergey for your quick and efficient help when needed.

BRUSHMO

Oct 08, 2024  on Shopify

Thank you for the help over chat to edit the code!

Fresh Brew Cafe

Sep 02, 2024  on Shopify

We use PayWhirl mainly for our coffee club membership. It gave us an opportunity to add the subscription service at the start of the membership year. One of the features, I liked most is the ability to change monthly coffee based on which product we choose to feature for that month . We will continue to use PayWhirl with our coffee club membership as well as for regular subscription.

UADA SKIN

Aug 28, 2024  on Shopify

Easy for us to use as a small business, EASIER to use for our customers. PayWhirl makes the process extremely smooth, for both business and consumer, both. Our favorite things about PayWhirl is that everything can be customized for our business, and the customer can always edit their subscription, which we love, so they're adding & buying more, monthly! I also love knowing there is a human support team behind the app, instead of AI. That one thing alone keeps us with PayWhirl.

Mindless Crafting

Aug 22, 2024  on Shopify

If you're thinking of offering a subscription service to your customers, I highly recommend PayWhirl. It was so easy to set up and integrates seamlessly with Shopify and Klayvio. The customer service is NEXT LEVEL and quick to respond. Any question you can think of, they've got it covered.

Bringitup

Aug 05, 2024  on Shopify

We have been using the ap for several years, it works well and we have been happy with it. Today however, I had a special request related to a new theme I am using on Shopify. I was not able to use the standard tools supplied by the theme for showing a sale price and an original price on a one time purchase without changing the % off on the recurring club pricing. I contacted customer service through Chat and I got Sergey which was the best stroke of luck I have had in a long time. Not only was he incredibly fast in understanding the problem he literally took the reigns and wrote special code for me to be able to do what I wanted to do. Perfection! He actually made it look better than I had asked for. This NEVER happens, usually I just figure my day is going to wasted when dealing with merchant customer service on any platform. Not today and not with Sergey. I am completely blown away by how fast he understood the issue and fixed it. And best of all, he is very kind and humble. He also provided a video for me to refer to when I want to change the % off for a different promotion and have to alter the code. This guy is a great employee. Very impressed.

Scroll to Top