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Customer reviews: Passwordify

Develop by Creatix

Reviews (12)

Overall rating
1.9

What Merchants Think

The merchant feedback on "Passwordify" is mixed. While some users appreciate its functionality for restricting access to certain pages, many report significant issues with app stability and customer support responsiveness.

Key Strengths

  • Effective for blocking access to specific pages for select customers.
  • Easy to use interface.
  • Useful for setting up wholesale or exclusive product pages.

Common Concerns

  • Frequent issues with app functionality, including inability to open or errors persisting post-installation.
  • Poor customer support, including delayed or no responses to inquiries.
  • Difficulties in uninstalling the app and resolving liquid code errors.
  • Concerns about paying a subscription fee for an app that has unresolved issues.

Final Thoughts

Overall, "Passwordify" could be beneficial for merchants seeking page restriction functionality, but the app appears to suffer from significant technical and support-related challenges. Merchants are advised to consider these drawbacks before committing to the app, particularly given concerns about its current service and support availability.

VX3

Oct 13, 2024  on Shopify

App used to work fine and now will not even open. We cant add new passwords or edit existing ones. Contacted support and heard nothing back. PLEASE FIX ASAP!!!!

Dawn Lorraine Skincare

Jun 05, 2024  on Shopify

Having major problems with the app AND HAVE GOTTEN NO RESPONSE TO SEVERAL MESSAGES AND EMAILS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We are updating to a new theme and need to remove the app but get an error message and cannot access any of the protected pages to make edits and delete those protections before uninstalling the app. My understanding is that protections need to be removed before uninstalling the app but we have no way to do that because they arent showing in there. We are having work done on this site beginning June 7 and really need this resolved to move forward. There is no link anywhere to access the existing protected pages. They arent showing and we get an error message saying to contact the developer. But this developer just ignores emails and support chat messages. On one page it says "If uninstalling, disable Passwordify below first so the modifications made to your theme's templates can be undone!" However there is not disable link or option anywhere to do that. We had contacted a while back about this and see they created a duplicate theme in our store that says passwordify update duplicate, but we have no idea what that means? Did it get fixed. Did it get removed? We got no communication about it HELP US!!!!!!!!!!!!!!!!!!!!!!!!!

Dawn Lorraine Skincare

Dec 22, 2023  on Shopify

Having major problems with the app. Have emailed several times. Each time its many days before we get a response. Its now been 5 days and no response to our last communication. Will be cancelling this app and looking elsewhere

Medity Health

Nov 12, 2023  on Shopify

Overall, pretty easy to use and looking forward to using this to help block certain pages for only certain customers. We have certain customers that get exclusive products and have exclusive pages, so it's good to be able to block these pages just for them. Would recommend!

TheHouseOfJs

Feb 27, 2022  on Shopify

Issues. Lots of issues. When I first downloaded the app. I kept having to retell it to lock the pages I told it to lock. After multiple times I was finally able to get the pages locked. Then a new issue started. Pages wouldn't lock and this time, the app said it needed an update. After trying for who knows how long. I thought maybe uninstalling and reinstalling might fix it. Once I uninstalled the app was no longer in the app store. Found that odd. Another issues poped up. An error liquid code showed on my website. Tried to contact them to help fix the issue. Never heard from the company to fix the issue. Finally had to fix the issue with no help from the company. Now I see the app is in the store for a monthly fee. Pass. Hard pass on downloading the app again and paying a monthly fee. When I had the app it was free and had a ton of issues. Why would I pay a monthly fee to probably still have issues and no support. Pass.

Fuss Company®

Feb 14, 2022  on Shopify

They simply ignore messages on the chat. Never seen that. Looks like its an abandoned app. Dont recommed anyone this.

Jack & Jill Dog Diapers

Jan 28, 2022  on Shopify

I truly love this app! it's easy to use and if I run into any problems the support team are very fast in replying. I was look for something to set up a wholesale page but I didn't want to add extra cost so I found this app gave it a try and truly love it. Thank you and keep up the great work!!

Instalaciones Ingeniero Tugentman

Dec 29, 2020  on Shopify

Era justo lo que buscábamos. Simple y sencillo, funciono perfecto desde el primer minuto luego de instalado.

Soapply

Oct 21, 2020  on Shopify

Was excited to see this app existed but it didn't work after I installed it. Customer support said they'd help so I gave them collaborator access but they never assisted.

BLV Delivery

Aug 12, 2020  on Shopify

The way this app is set up is exactly what I was looking for. The one problem is that it just didn't work. I reached out to the developer and got no reply. Very disappointing.

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