Warning to others. It is easy to make a pop up however there is no support if you can't link it to your mailchimp or Klaviyo. There is a link to open a support ticket however when you want to click send it does not send. When they claim they have human support mon-Fri 9am to 5pm that is not true. There is no chat - they make it look like a chat box however it is not.

My request was handled in a speedy manner. The item I was inquiring about is not presently a feature of Optin Monster, so the agent has added it to their new feature requests. Good to know!

2 things: (1) Prior to switching over to this we used Klaviyo popup. It’s a bunch of clutter and too complicated to make it properly fit our website on desktop and mobile. Far too complicated and our conversion rate was very close to zero %. (2) switched over to this service and the interface is much easier to use and we’re seeing 1% conversion to sign ups now and it easily converts to Klaviyo. Also the price is very reasonable (pro tip, reach out to them and ask if they can send you the link to monthly pricing). (3) after signing up, I’d say it’s probably one of the most thorough customer service teams I’ve ever encountered. I received multiple follow ups on the issue I had reached out to them about and they continued to follow up with me (I got distracted) and communicated what they would do to help me resolve the situation had I not gotten back to them. I actually received a follow up from someone on the team, asking me to get back to someone else on the team that had asked me a question about something that would help me. Typically when you reach out to customer service they are interrupt-driven and this wasn’t the case. I was pleasantly surprised. 5 stars.

I wrote to them about how can I downgrade/change my subscription and instead of being contacted about it, they just booked the full amount, I contacted someone on the chat again and I was being told the billing team will look into it. Sorry but this is not the way you treat somebody who is paying you yearly for the last 4 years your most expensive subscription plan ! Stop lying please ! You have not sent me any email ! And now instead of contacting me and resolving this, you SUSPENDED my optinmonster account. I want acces to my account in order to export my email lists I payed for ! So instead of lying here you better contact me and solve this ! And also have a look into my billing, last year (my 3rd with you on the growth plan) I payed the discounted amount of 588 $, so "discounts are only applicable to your first term of a subscription" is also a lie.

We've found that OptinMonster is good for custom banners, and very easy to use for both technical and non-technical employees.

We have been using OptinMonster for a couple of years now for email retention and pop up campaigns. The campaigns are easy to set up and with split testing functionality it's great to try different copy and content. We had a slight issue with our billing being doubled with a shopify subscription for a few months, however OptinMonster spotted this and got in touch with us offering a full refund or credit with additional perks. Honest company with a great product, keep up the good work!

This app has gotten a number of negative reviews due to its poorly-done integration of a subscription option through Shopify. Here is a review of the actual product: I've been using OptinMonster since 2015 for various sites I have. They pioneered a lot of the techniques you see everywhere now, like "exit intent". OptinMonster is expensive(but they have good Black Friday deals), and I've tried many times to switch to a more affordable provider. But the other providers all force me to make compromises on the feature set, ease of integration, and user experience. The types to behavioral targeting you can do in OptinMonster is unmatched by any other tool. There is a big difference in product quality when you have an entire team dedicated to making the best opt-in forms, versus those forms just being one feature of many in an app like Klaviyo or Mailchimp. I can't speak on this $50/month subscription they offer through Shopify. That seems stupid. I bought a subscription from then in 2015 through their website. My recommendation is to buy from them during Black Friday when they are usually 30% off.

They were supposed to charged me $340 for the annual plan, and instead they made 2 charges on the account, 1 for $340 and another one for $588...found out about it 3 months later after auditing my transactions. - Update : The founder of the app got in touch with me after the review and apologized for the error. Issue was resolve and since then no issues. I actually really like the ap, has much advanced features than basic pop-up's and have been using it since then.

Love this little app. Customer support is great too. I think it also has some other great features besides exit intent. Thank you!

I use this app to create email list popups, notifications, and slide-ins for related products. I find it easy to use and the app was easy to install too.