Customers cancel their own orders from the order page in their new customer account or from the thank-you page, and a line you can add to your order confirmation email shows them where. You set the rules: how long after ordering, your packing hours, items that can't be cancelled, and whether you approve each cancel first. A cancel refunds the payment and restocks the items. Customers can also change an item's size or color, paying or getting back the difference. You get an email for each one.

• Customers cancel orders from their account and the thank-you page
• Approve each cancel first, or let cancels go through on the spot
• Size or color changes: same product, in stock, difference paid or refunded
• Time limits, packing hours and items that can't be cancelled
• Customer text in seven languages, and you can reword what customers read