OmniOps adds a chat to your storefront that answers shoppers from your own products and the policies you publish in Shopify, such as delivery, returns and refunds. When a shopper wants a person, Omni gives them your shop's contact email. Omni does not look up orders or ask shoppers for personal details. You switch the chat on or off in your Shopify theme editor, and read every conversation in the app.

• Answers product questions from your own catalogue
• Answers delivery, returns and refund questions from your Shopify policies
• Gives shoppers your contact email when they ask for a person
• Never looks up orders or asks shoppers for personal details
• Read every storefront conversation in the app; switch it on in your theme