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Customer reviews: syncX: Neon

Develop by syncX

Reviews (54)

Overall rating
4.3

What Merchants Think

Overall, merchants have mixed opinions about "syncX: Neon". While some users appreciate the app's ease of use and effective integration capabilities, others face challenges with customer support and technical issues. The app is praised for its simplicity and visual appeal but criticized for inconsistent communication and setup instructions.

Key Strengths

  • Simple to install and visually appealing interface
  • Effective functionality with different themes
  • Quick problem resolution when communication is successful
  • Appreciated customer service (when responsive)

Common Concerns

  • Lack of responsive and reliable customer support
  • Issues with communication (blocked emails and unresponsive ticket system)
  • Complex setup instructions that do not always align with users' themes
  • Incorrect data fetching

Final Thoughts

"syncX: Neon" is a useful app for many merchants due to its simplicity and efficacy when functioning correctly. However, the reliability of customer support and setup complexity can hinder user experience. Merchants may find the app valuable, especially if accompanied by effective support, but some may need third-party assistance for setup issues.

ChibiJay Shop

Nov 15, 2024  on Shopify

Zero support. The app wasn't working and I opened a ticket with Neon for help and they never responded. Uninstalled.

Index Bath

Oct 13, 2024  on Shopify

your email support is blocked from sending emails Message blocked Your message to [email protected] has been blocked. See technical details below for more information. The response from the remote server was: 550 5.1.1 Address does not exist. QLpxEawSzZUI overall great app easy to use!

崔傑斯小舖

Mar 26, 2024  on Shopify

I uninstalled it once because the settings were too complicated and I couldn't find the code. There is no need to teach you how to insert code in the middle of the code. In fact, you only need to add it in Custom liquid on the themes visual online store editing page.

Ann More products

Sep 10, 2023  on Shopify

UPDATE: Still using this app. and I am still loving this app. and have not had a problem at all! I have used different themes with this app. and this app has worked perfectly every time! NO complaints. I have changed my company name though to Shop On In. I love this app., pretty damn nice. It is very simple to install, nice looking app., I totally recommend. Oh update, I was reinstalling because I had to update my theme and long story I was helped very quickly. Thank you so much! I recommend this app., to everyone!

House of Chikankari

May 31, 2023  on Shopify

The data is not correct. It is not fetching the right data. Can we please get on a call with the team??

TileOutletStore.com

Apr 24, 2023  on Shopify

Despite having a simple Dawn theme, the directions on how to put the coding into my site don't apply to my theme--at least from what I have seen. I have contacted this company a lot over the last 6 days and they do not reply. They give me a ticket and when I check the status I cannot access the page. Now it looks like my email is blocked when trying to contact them through their help desk webpage. What a useless company and app. Don't waste your time and money.

Woolstock - cotton, wool and coffee

Feb 26, 2021  on Shopify

Wow, these guys really impressed me. Initially the app didn't work with my theme, and some other code we installed. I felt the response time from Neon was too slow, and I was going to cancel my subscription, but Yas and his team asked for a second chance, and really came through. They fixed the issues, including some they didn't even create. Thanks for the help, Yas and team.

Ytupcoming

Jun 15, 2020  on Shopify

Really saved me a lot of headache with setting this up for my shop. It works fantastically, also great customer service as well!

Simply Utopia

May 20, 2020  on Shopify

Great App, Would be good if you could have different messages for each venders for "out of stocks" or "Made to order", or "delivery in 20 days.

BAREAIR. Humidifiers

May 13, 2020  on Shopify

Great app, very efficient support, really appreciate it. Would be cool to have a past 30 days/past 7 days feature but still a great app. Cheers

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