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Customer reviews: Multiship

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<h3>What Merchants Think</h3> <p>Overall, merchants are highly appreciative of the Multiship app for its ability to streamline the process of shipping to multiple addresses. It has proven to be especially valuable for businesses with large orders and during high sales periods like the holidays. Merchants praise the app for its effective functionality and quick, responsive customer service.</p> <h3>Key Strengths</h3> <ul> <li>Outstanding customer support, frequently highlighted for being quick and helpful.</li> <li>Significantly reduces the time spent on manual order entry, especially beneficial for large corporate orders.</li> <li>User-friendly integration with Shopify, enhancing the checkout experience.</li> <li>Unique functionality not found easily with other apps, particularly valuable for shipping to multiple addresses.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Initial challenges with app installation or setup, although these are usually resolved with help from the support team.</li> <li>Reports of duplicate email notifications, which seem to have been addressed by the app developer.</li> <li>Some desired features still in development, indicating room for future enhancements.</li> </ul> <h3>Final Thoughts</h3> <p>The Multiship app is well-received for delivering on its promise of efficient multi-address shipping, an invaluable tool for merchants during busy periods. Its strong customer service and seamless integration with Shopify make it a recommended choice, though some users mention the need for additional features as it continues to develop.</p>

Reviews (27)

Overall rating
4.8

What Merchants Think

Overall, merchants are highly appreciative of the Multiship app for its ability to streamline the process of shipping to multiple addresses. It has proven to be especially valuable for businesses with large orders and during high sales periods like the holidays. Merchants praise the app for its effective functionality and quick, responsive customer service.

Key Strengths

  • Outstanding customer support, frequently highlighted for being quick and helpful.
  • Significantly reduces the time spent on manual order entry, especially beneficial for large corporate orders.
  • User-friendly integration with Shopify, enhancing the checkout experience.
  • Unique functionality not found easily with other apps, particularly valuable for shipping to multiple addresses.

Common Concerns

  • Initial challenges with app installation or setup, although these are usually resolved with help from the support team.
  • Reports of duplicate email notifications, which seem to have been addressed by the app developer.
  • Some desired features still in development, indicating room for future enhancements.

Final Thoughts

The Multiship app is well-received for delivering on its promise of efficient multi-address shipping, an invaluable tool for merchants during busy periods. Its strong customer service and seamless integration with Shopify make it a recommended choice, though some users mention the need for additional features as it continues to develop.

Ella's Popcorn

Oct 30, 2023  on Shopify

Tim was awesome and helped me integrate this app with our theme. Thanks Tim!! We are very excited to have this app right before the Holidays begin.

Unboxme

Mar 13, 2023  on Shopify

Update: The app support reached out and has now resolved the issue. I've been trying for over a month now to get a simple issue resolved with duplicate email notifications being sent to customers. I got a response in the beginning telling me the issue was resolved, when in fact it was done. Any correspondence after that was completely ignored by the support team.

1949 Nut Company

Dec 07, 2022  on Shopify

OMG! Everything in the reviews is true. The customer support team for this app goes above and beyond to be sure everything is working the way you expect. The app saves us a ton of time in manual entry of orders. Would definitely reccomend!

thebeerclub.ie

Nov 03, 2020  on Shopify

My store gets lots of large corporate orders. Before this app, I was having to manually create all the addresses myself. It has saved me and my team hundreds of hours of work. I had an issue setting it up, but the support was really fast and solved the issue for me. I even sent another email as I thought something was wrong, but I hadn't read something properly. The support was again really fast in responding, and really helpful. I recommend this app!

Threesome Tollbooth

May 26, 2020  on Shopify

Multiship is a unique app on Shopify - doing something I have not found elsewhere. People give our product as gifts a lot and it's important to make shipping to multiple addresses easy. I thought I would have to compromise on that several times while making my store. But! Multiship has come through, and so has its staff. Enough so that I'm writing a genuinely appreciative review.

Bootleg Bourbon Balls

May 14, 2020  on Shopify

I have been using Multiship by Pix app with my Shopify store for awhile now and I have not been disappointed. I am a very small business, and the staff have always been considerate of my questions/concerns. The customer service is great and the response time terrific, which is very important when your business is online, and you need a quick follow up. Recently, I communicated via email, with Kevin, and he promptly identified and addressed the issue, while explaining what was causing the problem. He added a snippet of code to my website, so when customers wish to use multiship addresses, the process is streamlined and customer friendly, and it separates the orders properly, so I can print the shipping labels for each different address. He even followed up to make sure everything was working properly, before closing the books on another satisfied customer! My customers, report this is a easy feature to use when placing their orders and have overall been pleased with the experience. Thanks so much Kevin and MultiShip Team - You are appreciated, Lisa

Something Borrowed New York

Jul 02, 2018  on Shopify

AMAZING SERVICE. Quick response. This app is EXACTLY what I was looking for. Even better than I anticipated. FANTASTIC!!

Lovefromthenest

Oct 30, 2017  on Shopify

The one and only Multi-Ship app on Shopify. Tech support is great and Zac even helped me get it installed on the site. At the time of this review, the app is still in early development and there are still features I'd like to see, but as far as the main functionality, it does exactly what it says. Highly Recommended!

Thebuffalowool Co

Oct 11, 2017  on Shopify

i am not only really excited about this app, and think it is probably the best one anyone could have going into the holidays.. The app seems to work flawlessly so far. The best thing is their service, Zac had it installed and running very quickly, and not only that, he followed up and went way above and beyond. Seriously, you probably want this for your site. One step closer to getting to that Amazon quality checkout :) Like we all want. Thank you Zac!

Four Girls Llc

Sep 11, 2017  on Shopify

Excellent customer service and wonderful app! My customers love this feature and it integrates into the shopping cart perfectly.

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