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Monocle: AI for Retention logo

Monocle: AI for Retention

Develop by Shopify
Free plan available

AI-driven personalized promotions optimizing revenue and customer lifetime value.

Real-time analytics
No-code integration
Dynamic campaigns
Pop-up optimization
Email & sms optimization
9 Reviews
9.1

About Monocle: AI for Retention

Launched Nov 12, 2023

Categories

Built by Shopify

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Introduction Video

Description

Keep customers engaged and increase LTV with AI-driven lifecycle personalization

Monocle helps Shopify brands improve retention by adapting customer journeys across email, SMS, and onsite. You keep your existing creative — Monocle’s AI agents decide who to message, when to send, how many touches to include, and when to use an incentive. The result: more revenue and healthier engagement — without manual segmentation or endless flow building.

Monocle helps Shopify brands improve retention by adapting customer journeys across email, SMS, and onsite. You keep your existing creative — Monocle’s AI agents decide who to message, when to send, how many touches to include, and when to use an incentive. The result: more revenue and healthier engagement — without manual segmentation or endless flow building. more
  • Deliver personalized flows that convert and improve performance
  • Send each message at the moment a customer is most likely to engage
  • Use the content you already have — Monocle selects the right messages
  • Track performance simply across all channels
  • No-code, native integrations with the leading CRM, Email & SMS providers

Pros

  • AI-driven personalization optimizes revenue and customer lifetime value, offering a tailored approach to promotions.
  • Automatically delivers personalized promos, reducing manual workload and increasing efficiency.
  • Used by reputable brands like Death Wish Coffee, True Classic, Honeylove, and Obvi, which indicates trust and effectiveness in its approach.
  • Comprehensive tools like email and SMS optimization, pop-up deployment, and dynamic campaigns address various promotional needs.
  • Real-time analytics offer instant tracking of performance across all channels, allowing for quick adjustments.
  • No-code integration simplifies the setup process, making it accessible for businesses without extensive technical expertise.

Cons

  • The necessity of handling 'millions of customer signals' may imply potential data privacy concerns or the need for substantial data infrastructure.
  • Reliance on AI means performance may vary based on data quality or specific industry application.
  • Some businesses might find the cost associated with advanced AI platforms like Monocle prohibitive.
  • The detailed nature of the app's capabilities might require a learning curve for businesses unfamiliar with AI-driven strategies.

Top Helpful Reviews

Underoutfit

Nov 05, 2025  on Shopify

We’ve been working with Monocle for a while now, and their new AI Journey tool enables us to achieve a highly advanced level of personalization, which is very complex to achieve on our own. They keep improving and expanding it all the time, which makes a real difference. After implementing it, our first tested flow saw a significant increase in both performance and revenue per recipient. The team is open-minded, collaborative, and constantly innovating. A big thank you to Noam and Ariel for their personal, responsive, and professional support, highly recommended!

Nala

Nov 03, 2025  on Shopify

Seamless to install. Has grown our revenue significantly whilst reducing our overall discounting! Highly recommend.

BRUNT Workwear

Oct 28, 2025  on Shopify

Monocle has been a great tool for our retention team. They've helped us scale personalized discounts across our email/sms program and consistently outperform our previous flows. On top of that, they have a smart, hardworking team that is incredibly responsive and helpful. Can't recommend them enough!

Juvenon

Oct 24, 2025  on Shopify

Monocle has completely transformed our email marketing. The AI personalization is seamless — the team is amazing and very responsive. We have integrated monocle into our pop-ups, and most of our flows. Testing is easily done and results have exceeded expectations.

ORIGIN

Oct 21, 2025  on Shopify

Monocle is an excellent tool with an even better team. We've seen very strong results using it for our business, which has been made easier by how available their team has been when we've had questions or requests. We began using Monocle to become more efficient in how we offer discounts, but they've continued to add powerful tools like AI journeys which have helped us to supplement gaps in our e-mail flows. I would highly recommend Monocle to any business looking to stay towards the forefront of the AI wave within eCommerce.

True Classic

Oct 21, 2025  on Shopify

Monocle unlocked a level of personalization we couldn’t achieve before. We saw a clear lift in engagement and revenue after implementing Monocle. Also special shoutout to Noam and Ariel - they are patient, always willing to support any of our custom requests, and are very open to feedback in their dev roadmap. I fully endorse their application & service! 10/10!

Death Wish Coffee

Oct 20, 2025  on Shopify

Super effective tool. In-depth reporting. Exceptionally hands-on team. You kind of can't ask for more from a vendor. Monocle has helped us increase conversion across all flows we've integrated it into. Now, the inclusion of AI journeys is helping us mitigate even more lift on the side of our team. The dashboard makes it easy to monitor everything we have running, capitalizing on any lifts we're seeing. The Monocle team goes above and beyond when it comes to onboarding and building as well.

The Perfect Jean

Mar 27, 2024  on Shopify

Loved working with the Monocle team! They were hands on and were able to provide us with a great lift!

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