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Customer reviews: Monk Free Gift & Cart Upsell

Develop by Monk Commerce

Reviews (417)

Overall rating
4.9

What Merchants Think

Merchants generally have positive feedback about the "Monk Free Gift & Cart Upsell" app, praising its functionality and the effectiveness of the support team. Many users highlight that the app has significantly aided their business growth and appreciate its ease of use and seamless integration into their existing systems.

Key Strengths

  • Exceptional customer support, with quick and helpful responses from the support team.
  • Ease of implementation and user-friendly interface that blends well with existing code.
  • Effective in increasing average order value (AOV) through targeted product recommendations.
  • Customizable features with a variety of discount and sale options available.
  • Support for setting up campaigns such as gifts with purchase, enhancing promotional strategies.

Common Concerns

  • Occasional slow loading times on the page, impacting user experience.
  • Lack of some discount functionalities preferred by users, such as dollar discounts instead of percentage-based ones.
  • Initial setup can be tricky for some users, requiring assistance from the support team.

Final Thoughts

The "Monk Free Gift & Cart Upsell" app is well-received by merchants for its versatility, robust support, and effectiveness in boosting sales through targeted upsells and cross-sells. Despite minor concerns such as page load times and configuration nuances, the app remains a valuable tool for Shopify merchants aiming to enhance their sales strategies and improve customer engagement.

Vielle & Lewis

Mar 20, 2024  on Shopify

Can build great funnels and excellent customer support. Took them less than 2 minutes to hop in my chat and help answer questions. Highly recommend Monk!

Artius Man

Mar 19, 2024  on Shopify

Great customer service and a great app. I highly recommend this.

Rejuuv

Jan 31, 2024  on Shopify

I recently had an issue and had to ask for support, I received help from Ravish from the customer service team, and I must say, the experience was outstanding! I was struggling with configuring certain options, and Ravish went above and beyond to assist me. Not only did he patiently guide me through the process, but he also took the initiative to send me step-by-step instructional videos tailored to my specific needs. This personalized touch made the entire troubleshooting process incredibly smooth and efficient. What truly stood out was Ravish's dedication – he stayed connected throughout the entire time, providing real-time support. Having him in line while I worked through the issue was immensely helpful. His expertise, along with the willingness to go that extra mile, made me feel valued as a customer. Overall, I'm extremely satisfied with the level of service provided by Ravish and the entire customer support team. Kudos to them for setting a high standard for customer care! I highly recommend this Monk, not just for its functionality but for the exceptional support that comes with it. Thank you, Ravish, and the entire team, for making my experience a positive one!

Bio Basket

Jan 08, 2024  on Shopify

Your team support is very quick and it impresses me Thanks, Ananya for your quick support once again

Lusso Cloud

Nov 21, 2023  on Shopify

I'm using this app to power our gift with purchase upsell. At first, I was having some issues figuring out how to configure the GWP the way I wanted in cart but when I reached out to their support team, they were super efficient and diligent about helping me fix the issues I was having. Highly recommend this app if you need a simple way to activate a Gift with Purchase campaign!

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