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Customer reviews: Monk Free Gift & Cart Upsell

Develop by Monk Commerce

Reviews (417)

Overall rating
4.9

What Merchants Think

Merchants generally have positive feedback about the "Monk Free Gift & Cart Upsell" app, praising its functionality and the effectiveness of the support team. Many users highlight that the app has significantly aided their business growth and appreciate its ease of use and seamless integration into their existing systems.

Key Strengths

  • Exceptional customer support, with quick and helpful responses from the support team.
  • Ease of implementation and user-friendly interface that blends well with existing code.
  • Effective in increasing average order value (AOV) through targeted product recommendations.
  • Customizable features with a variety of discount and sale options available.
  • Support for setting up campaigns such as gifts with purchase, enhancing promotional strategies.

Common Concerns

  • Occasional slow loading times on the page, impacting user experience.
  • Lack of some discount functionalities preferred by users, such as dollar discounts instead of percentage-based ones.
  • Initial setup can be tricky for some users, requiring assistance from the support team.

Final Thoughts

The "Monk Free Gift & Cart Upsell" app is well-received by merchants for its versatility, robust support, and effectiveness in boosting sales through targeted upsells and cross-sells. Despite minor concerns such as page load times and configuration nuances, the app remains a valuable tool for Shopify merchants aiming to enhance their sales strategies and improve customer engagement.

Adler Tools Dealer Shop USA/CA

Aug 13, 2024  on Shopify

Great app! Does everything we want it to do and support via live chat is really fast and helpful. Monk has helped us enormously in growing our business.

Ello

Aug 12, 2024  on Shopify

This is a great app functionally. Super easy to implement and blends well with your code. The support team is amazing. However, they could also implement dollar discounts instead of %.

EarthChimp

Aug 08, 2024  on Shopify

So far we have not encountered any issues. The application has been running smoothly with no problem with integration and the team has been very accommodating with all our inquiries a plus for stellar customer service! Something that you need to consider.

Eir Women

Aug 04, 2024  on Shopify

So helpful. I had a tricky set up and I was assisted beautifully. Would definitely recommend! Faheed spent a good hour on chat with me.

Root to Tip

Aug 03, 2024  on Shopify

Monk allows you to create targeted product recommendations based on what's already in a customer's cart. This ensures the suggestions are relevant and more likely to pique their interest, potentially leading to additional purchases.

CustomGLD

Jul 31, 2024  on Shopify

owner personally going the extra mile! App has been useful for me, and completing my intended tasks wonderfully.

Jawda Islamic Store

Jul 16, 2024  on Shopify

The team at Monk are BRILLIANT! They're very quick to help and are able to offer timely support. The app does exactly what we need it to, and has plenty of customisation available. We're super happy! Thank you!

Magnetic Mobility

Jul 04, 2024  on Shopify

Any time i have a issue with a cross promotion they are super quick to help, Jay even got me to screen share so he could sort an issue out quickly for me. 100% happy with the service. The Cross-sell and cart progress bar have been a game changer for us

She Reads Truth

Jun 27, 2024  on Shopify

Monk is a decent Shopify app to be able to execute upsells and cross-sells. However, it can take several second to load on the page. But, this is my only suggestion for improvement.

Green Envee Pro

Jun 20, 2024  on Shopify

The Monk team has been very helpful in setting up our free gift incentives. We were able to hop on a quick Google Meet where they showed us how to get what we wanted accomplished and troubleshoot. Thank you Jay and Farheed for your support!

Glow Queens

May 13, 2024  on Shopify

So far so good. I had a little bit of an issue configuring it. But the support, (his name was Jay) was fantastic, we jumped on a quick call and fixed the issues within a few minutes.

Bio-First

May 08, 2024  on Shopify

We're enjoying using it. Definitely helping us increase AOV. Support is fast, very responsive and helpful. Only thing is that it can sometimes be a bit slow to load for our site visitors.

RevitalTrax Development

Apr 24, 2024  on Shopify

Very fast and friendly support. Best feature of this app so far. And there are a ton of discount / sale options to choose from, making this a very versatile app!

PENDI

Apr 02, 2024  on Shopify

The customer service was really quick to solve my technical issues. I still have to test all the app features but it's already looking promising!

Unspun

Mar 21, 2024  on Shopify

I wanted something subtle that did not interfere with the UX too much. Monk did the Job and support has been excellent. Patient, polite and helpful

Vielle & Lewis

Mar 20, 2024  on Shopify

Can build great funnels and excellent customer support. Took them less than 2 minutes to hop in my chat and help answer questions. Highly recommend Monk!

Rejuuv

Jan 31, 2024  on Shopify

I recently had an issue and had to ask for support, I received help from Ravish from the customer service team, and I must say, the experience was outstanding! I was struggling with configuring certain options, and Ravish went above and beyond to assist me. Not only did he patiently guide me through the process, but he also took the initiative to send me step-by-step instructional videos tailored to my specific needs. This personalized touch made the entire troubleshooting process incredibly smooth and efficient. What truly stood out was Ravish's dedication – he stayed connected throughout the entire time, providing real-time support. Having him in line while I worked through the issue was immensely helpful. His expertise, along with the willingness to go that extra mile, made me feel valued as a customer. Overall, I'm extremely satisfied with the level of service provided by Ravish and the entire customer support team. Kudos to them for setting a high standard for customer care! I highly recommend this Monk, not just for its functionality but for the exceptional support that comes with it. Thank you, Ravish, and the entire team, for making my experience a positive one!

Bio Basket

Jan 08, 2024  on Shopify

Your team support is very quick and it impresses me Thanks, Ananya for your quick support once again

Lusso Cloud

Nov 21, 2023  on Shopify

I'm using this app to power our gift with purchase upsell. At first, I was having some issues figuring out how to configure the GWP the way I wanted in cart but when I reached out to their support team, they were super efficient and diligent about helping me fix the issues I was having. Highly recommend this app if you need a simple way to activate a Gift with Purchase campaign!

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