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Customer reviews: Modalyst for Suppliers

Develop by Modalyst

Reviews (95)

Overall rating
4.5

What Merchants Think

Overall, merchants express a generally positive experience with "Modalyst for Suppliers." Many praise its functionality and ease of integration, particularly with Shopify. Users often highlight the exceptional customer service, led by helpful representatives like Jose, which plays a significant role in enhancing the supplier onboarding process. However, some suppliers have experienced frustrations with the app's functionality and customer support, indicating a mix of both highly satisfying and negative experiences.

Key Strengths

  • Smooth integration with Shopify and straightforward onboarding process.
  • Positive impact on sales and visibility in the wholesale market.
  • Exceptional customer service and support, frequently highlighted by individual staff, like Jose.
  • Effective platform for reaching new retailers and expanding product reach.

Common Concerns

  • Issues with product syncing and integration errors.
  • Limitations on shipping rates imposed by the platform, affecting supplier profitability.
  • Customer service inconsistencies, with some experiences being particularly negative.
  • Suppliers held responsible for delivery issues not within their control.

Final Thoughts

"Modalyst for Suppliers" is largely well-received for its integration capabilities and excellent customer service, positioning it as a valuable tool for suppliers looking to broaden their market presence. Despite some concerns regarding syncing functionality and shipping policies, the app remains a recommended choice for those seeking to expand their dropshipping ventures on platforms like Shopify.

Sabertooth Tech Group

Jan 26, 2025  on Shopify

Jose, Thank you for the smooth onboarding process with Modalyst. We look forward to working with the company! Sabertooth Tech Group LLC.

Alien and UFO Superstore

Oct 07, 2024  on Shopify

I found the Modalyst website and read all about it and it seemed to fit how my company operates very well. I installed the Modalyst App for Suppliers on Shopify. I had one problem with the product syncing and contacted customer service through the online chat. I was again surprised when the customer service person took such an interest in my store and products. He reviewed my store and my products, gave me several tips and a couple things to change. I made the changes and submitted the application for acceptance to Modalyst. Again, I was surprised to receive emails during the time that the application was being processed. The application was accepted. I ended up talking to several people during this process and the level of help and interest was genuinely phenomenal. If the time my store spends on Modalyst goes as well as the application process it should be fantastic relationship. I genuinely thank the staff at Modalyst for all the help, advice, and recommendations.

Caroline's Treasures Online

Aug 04, 2024  on Shopify

As the supplier, I'm very happy with the service provided by Modalyst so far. We have a very large catalog and things are taking a while to get products fully loaded. The integration is very straight forward and seems to be effective. In a short period of time we have already started to see new retailers add our products to their sites. Jose has been very helpful! We're now waiting for our products to go live and hopefully this will bring us more retailers to resell our products.

My Store

May 20, 2024  on Shopify

Modalist is a great platform. Very responsive support. Thank you so much Jose. He was always in touch and very helpful! We are confident that with Modalist, sales of our products will increase significantly!

Jabees Store

May 04, 2024  on Shopify

As the supplier, I'm very happy with the service provided by Modalyst so far. Jose has been very helpful! We're now waiting for our products to go live and hopefully this will bring us more retailers to resell our products.

WILN.com

Apr 11, 2024  on Shopify

Absolutely horrible. Worst app I had sofar. Customer service is useless, and the app just doesn't work. Won't import the products, gives an error all the time. Avoid at all costs, plenty other good options there.

Rainbow Trinkets

Dec 12, 2023  on Shopify

I had an amazing time with my application process, the setup was amazing and the customer service was very friendly

Freshkini

Dec 08, 2023  on Shopify

We have had a very bad experience with this Modalyst and cannot recommend this company. Here are some of the issues we experienced: 1) Platform didn't sync with our inventory as it is supposed. So if you remove something from your shop it continues to be available for sale through their platform and we would get orders for items that were sold out and removed from our shop. 2) They control how much we the supplier can charge for shipping. You end up losing money on shipping because they require you ship all items regardless of size and weight for $5 domestic and international shipping rates are an even bigger joke. 3) They try to hold suppliers responsible if a product the supplier ships is lost or stolen or doesn't get delivered by the delivery company. They don't get that a supplier responsibility ends once the package is provided to the shipping company for delivery. In the event a product is not shipped but not delivered the only taking a loss is the Supplier as the product has been shipped and the shipping company has been paid.

J&L Naturals

Aug 15, 2023  on Shopify

Quick and seamless integration! Very friendly customer support agent who helped us every step of the way! Looking forward to growing together and making our zero waste products more accessible www.jnlnaturals.com

Nano Jewelry

Jun 12, 2023  on Shopify

An incredible application for any brand seeking to broaden their presence in the wholesale market. It embodies the future of retail! Exceptional customer service is also provided. Kudos to Modalyst!

iLM Skincare

Apr 13, 2023  on Shopify

Jose was brilliant - seamless on boarding. Hoping for a great boost in sales now with this platform. Thanks Again

TOSSWARE

Apr 13, 2023  on Shopify

Smooth and quick integration with our Shopify store, easy onboarding process, full inventory synchronization automation. Our advisor, Jose, was extremely knowledgeable, customize our supplier terms, and expedited the onboarding process. We recommend this drop-ship solution. Tossware.com

Soothi

Jun 25, 2020  on Shopify

We were one of the earlier brands to enroll with them and have really enjoyed working with them. One of the easiest platforms to work with if you are a supplier for drop ship stores.

Shop Raga La

Apr 27, 2017  on Shopify

We are having a great experience so far with Modalyst. Their team is very helpful and kind. This is our first time drop shipping and Modalyst has become a great sales channel for our brand. We look forward to our brands continuous growth by using the app.

Blushwomen

Apr 26, 2017  on Shopify

This app, the perfect solution, I've been looking for a long time Since joining Modalyst, and synchronized the app to Shopify, sales are rising, Customer service, helping us with everything we need Highly recommended !!!

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