The "Modalyst: Dropshipping" app receives mixed reviews from merchants. Some users appreciate the app's ease of use and the diverse range of designer products it offers, which aligns with their business goals. However, a significant number of complaints, particularly concerning customer support and system issues, impact its perceived reliability.
Key Strengths
Easy integration with Shopify.
Wide selection of quality designer products.
Effective in simplifying the process of adding products to an online store.
Support praised by some for quick and helpful responses.
Helpful tools like Retailer Daily Dropshipping Digest to keep users engaged.
Common Concerns
Slow or unresponsive customer support, particularly in resolving issues.
Problems with product import, such as missing collections or inventory sync issues.
Some users report inconsistent product availability or disappearing products.
Complaints about high prices, making it hard to make a profit after shipping costs.
A desire for more diverse product offerings, particularly for men's products.
Final Thoughts
Overall, "Modalyst: Dropshipping" is appreciated by many for its ease of use and designer product offerings. However, recurring issues with customer support and product importation challenges indicate a need for improvement. The app has potential but needs to address these concerns to maintain and grow its user base effectively.
Traditional Seasons
Dec 27, 2024
on
Shopify
Excelentes productos de mobiliario para el hogar! estoy emocionada por que lleguen los productos a mis clientes
Bean & Beet
Jan 12, 2024
on
Shopify
Worst by far! What company deletes all the brand name products right before Christmas?!?
Their prices are terrible too. Most are a few dollars below MSRP so with shipping, you have to price either way too expensive or making no profit at all.
The Oasis Store, LLC
Sep 10, 2023
on
Shopify
I am a paying customer. Modalyst has serious issues. Their support team is very slow to respond. I started a support ticket on August 17th to resolve a product import issue. Products I import, with Collections selected prior to import, do import but those Collections do not import with the product. So you have to manually select the Collections, again, for every product after imported to Shopify. I could just do that, but their system should be working properly to import everything we select (Tags, Collections, etc) in Modalyst.
They wanted a screen recording on August 26th of exactly the same thing I explained in detail on what was going on from August 17th. They should have been able to look into it from my explanation, without the video. It's pretty simple. The selected Collections don't import over with the imported product to Shopify. That's it! Here we are 3-1/2 weeks later, from the initial ticket (Aug 17th) and all I'm getting is delayed responses and them saying "We're working on it". If I'm having an import issue with Shopify, then I assume everyone else importing from Modalyst to Shopify is also having the same issue. Doesn't matter what product is selected. Doesn't matter what excuses you guys make. Our Modalyst backoffice runs super slow on loading pages and products. Products and suppliers are constantly disappearing, or showing zero (0) products for any variant.
It has now been 3 days, without a response, after leaving them this message on September 7th:
"Forgive my persistence and frustration, but it has been 3 weeks since I brought this to your attention. If this was any other company, the problem would have been fixed quickly. It isn't an inconvenience for you, because you make money off of our subscriptions. It is a huge inconvenience for us as subscribers. If it is affecting my ability to import properly with Shopify, then it is also affecting other people who use Shopify. I have already started seeking out other platforms to get dropshipping goods from to replace this platform, since you guys do not see any priority to fix the problem. I don't see a reason to continue paying for a service that ignores the issue. Sure, you recognize my complaint by saying you are working on it. I don't see the results, so it is only words with no action. The Reviews for your company on the Shopify App Store are horrible. I can see there similar issues with the terrible customer support I'm experiencing now. If you don't do anything different to actually fix the problems customer complain about, you won't have a business. Nobody will use this platform. They will see the horrible reviews and avoid using Modalyst. Do you understand how real business works? Start fixing problems and actually helping improve your system. Actually do things to help your customers. Don't just acknowledge the problem, and then do nothing. That is what is happening here, and it is the same problem. Good day!"
So I don't know if you guys at Modalyst are just out partying with everyone's money, and not doing your job because you assume the money will just keep flowing in, but the party is over! I'm done. I've found other suppliers and I'm moving over to them and phasing you out. I recommend everyone else do the same. Eventually, maybe, they might figure out how to run a company the right way. You guys at Modalyst have a lot of work to do, until then. Good riddance!
GENUINE AUTHENTIC BRAND LLC
Sep 04, 2023
on
Shopify
INVENTORY SYNC ISSUES! I AM ONLY PAYING THE APP FOR THE BRANDED ITEMS! BUT ALL THE PRODUCTS SHOWS ZERO OUT OF STOCK WHEN YOU SYNC THEM ON SHOPIFY! I WANT MY FULL REFUND FOR THE WHOLE YEAR!!!
Patyrns
Oct 11, 2018
on
Shopify
So far so good - Very easy to use and a great way to expand your offering. Would like to see more name and independent brands that ship worldwide. Overall, very happy with it!
Flared Boutiques
Jul 04, 2017
on
Shopify
I love this app. It is so incredibly simple to add the products to Shopify. I would definitely recommend this app. All of my questions are answered very promptly from Modalyst as well as from the suppliers.
Jeffs Outlet Deals
Jan 05, 2016
on
Shopify
Our initial visit to Modalyst was absolutely fantastic! The caliber of brands and designers on the site clearly reflect the admirable skills and foresight it took to get them all together. This was our first experience on a wholesale marketplace; we truly lucked out by finding the chemistry and niche that's right in sync with our vision. The Retailer Daily Dropshipping Digest I found in my Inbox this morning was a wonderful surprise. It's yet another brilliant tool of the business that keeps subscribers engaged and gung-ho about our business goals. Jill Sherman, the CEO & Co-Founder, has truly created a Modalyst Masterpiece that supercharges international e-commerce and expands the global marketplace of the dazzling designers behind the brands.
Ashley Klein
A.J. International Outlet
Buytiques
Dec 07, 2015
on
Shopify
Modalyst is truly amazing! Makes sourcing and presenting products on your site, incredibly easy - particularly with this Shopify integration. If you're a fashion retailer, looking to expand your wares, or one looking to start out, then you can't go past this app. To reiterate previous reviewers, the support is second-to-none also.
Stylemindchic
Nov 06, 2015
on
Shopify
I've been using MODALYST for dropshipping for several months now and my first thought is "brilliant"! MODALYST has eliminated the most time consuming parts of running my online StyleMindChic Boutique and created a seamless integration instead. With MODALYST I now have beautiful images of designer products from around the world to add to my collections. I no longer have to purchase each item individually, photograph, upload and write the descriptions. MODALYST does all that for me with a few clicks...Brilliant! Not only is the concept behind MODALYST ingenious but the customer service is fantastic. I recently ran into a BIG glitch with my online boutique. Jill (CEO & Co-Founder) and Eileen, along with the tech team, worked to resolve the issue in a timely manner. I was planning to write a review prior to my experience with their top notch customer service. MODALYST definitely deserves my 5 STAR review!
Heather @ Stylemindchic Boutique