LAST EDIT: After receiving a new message from the support, I realized that the mistake was mine. I had ticked the retina image switches for the zoom and the gallery which had caused my images to display too small. All fixed now and the app is back on our Website. Many thanks to Paula for her help! I decide"d to keep the entire review as it is as it may help other people who may face the same issue ;) This app is great! EDIT: I’m disabling the app today while concerns #2 and #3 are being addressed. However, the way my images are displayed on click is the real deal breaker. When the gallery opens, the images appear even smaller than in the initial view. Unfortunately, this is completely counterproductive and pushes visitors to close the gallery. I still don’t understand why the app can’t display images the way Shopify does natively. While Shopify’s approach sometimes enlarges images too much (depending on the original size), at least visitors get a proper zoom when they click. It’s a shame because otherwise, this app is very well done and probably ideal for businesses that can share full-resolution images without concerns about counterfeiting. INITIAL REVIEW: I have been using this app for a couple of years now and I'm globally very satisfied! It does what it says and doesn't slow down our Website. To top it off, it's super fairly priced with a one-time payment! Only missing features to make it perfect are: - the ability to zoom expand beyond the actual size of the image (like a digital zoom effect). Because if your images are not big enough, the expanded view makes no difference with the initial size. - a feature to force all images to display at the same size in the gallery view - a feature to display the image captions in the gallery (not when zoomed or expanded)

I have been using this app for a couple of years now and I'm globally very satisfied! It does what it says and doesn't slow down our Website. To top it off, it's super fairly priced with a one-time payment! Only missing features to make it perfect are: - the ability to zoom expand beyond the actual size of the image (like a digital zoom effect). Because if your images are not big enough, the expanded view makes no difference with the initial size. - a feature to force all images to display at the same size in the gallery view - a feature to display the image captions in the gallery (not when zoomed or expanded)

The app is really good and the support team has been very helpful. only this is I would love if they can implement adding video onto the extended view it would be so helpful.

Not only is this app awesome at customising how your products appear on your website, but the support is second to none. Our product pages would be nothing without Magic Zoom Plus and the team behind it.

Their customer service is SO prompt and helpful!! We recently had a technical issue and they fixed it within 24 hours. Other apps take days.... Really love this app!! I do wish they had a direct chat button (vs e-mail) but understand why they don't. Love this app!

We want to add videos to our product pages easily, and this app exactly does that. Very good customer service so far. Thank you.

I have been using this app for many years to improve the visual experience of our images and it delivers. Only recently did I need to reach out for support to make a couple of improvements and the support I have received from Igor has been excellent, Fast responses and custom improvements to suit out needs were implemented super quick. This app is GREAT value for money and well worth every cent. AAA+++

Awesome customer service! We couldn't get it quite right when we tried to install the app on our own, so the Magic Zoom Plus team took care of it all for us, and it looks perfect now and works fabulously! Love it!

An image "zoom" feature was an absolute must for our store which sells high-end statues and action figures (where the customer needed to be able to see the detail and quality of the products). Our theme is fully responsive so the guys at Magic Zoom helped us tailor the app to also be fully responsive to our site and ensured that the site worked in all major browsers. This was a very big ask and the support from these guys was simply amazing!!!!! Big thanks from www.redhottoys.co.uk