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Customer reviews: Magic Menu & Stories

Reviews (77)

Overall rating
4.5

What Merchants Think

Overall, merchants have mixed feelings about "Magic Menu & Stories." While many appreciate its aesthetic appeal and excellent customer support, others have encountered functionality issues that significantly impacted their experience. The app's potential is noted, but improvements are needed to fully capitalize on it.

Key Strengths

  • Visually appealing, reminiscent of Instagram stories.
  • Free and inexpensive pricing.
  • Outstanding customer support, often praised for quick and friendly service.
  • Ability to enhance site aesthetic with playful interactive elements.

Common Concerns

  • Frequent errors and loading issues affecting usability.
  • Slow loading times for images, impacting user experience.
  • Unresponsive support in some instances, leading to frustration.

Final Thoughts

"Magic Menu & Stories" is a promising app with substantial potential, particularly praised for its visual design and exceptional customer service. However, to cultivate a universally positive reception, addressing the application's technical issues and improving functionality is essential. For merchants seeking a visually enhancing tool, this app is worth considering, albeit with some room for improvement.

Ewla

Oct 03, 2024  on Shopify

App is great. It really look like Insta story timeline, circles are big enough and most important part it is free. Support removed their trustmark so everything is perfect.

ProFight

Jul 04, 2024  on Shopify

La experiencia con esta aplicación fue extremadamente decepcionante y frustrante. Después de intentarlo varias veces, no logramos hacer que funcionara correctamente en ningún momento; en su lugar, solo recibimos mensajes de error constantes. Esto nos llevó a intentar contactar con el servicio de asistencia en dos ocasiones distintas, esperando una solución o al menos una respuesta que nunca llegó. Después de dos días de espera sin recibir ningún tipo de ayuda, no nos quedó más opción que desinstalar la aplicación por completo. Es desconcertante cómo esta aplicación ha recibido tantas críticas positivas, ya que nuestra experiencia fue todo lo contrario. La falta de funcionalidad básica y el servicio al cliente ineficaz hicieron de nuestro tiempo con esta aplicación una verdadera pérdida. En lugar de mejorar nuestra experiencia, solo logró generar frustración y una pérdida de tiempo considerable.

Amour

Jun 10, 2024  on Shopify

I never leave reviews for app either but this one is inexpensive, the features that are included now are valuable. Customer Support is outstanding never had an agent still here there ...

Coco Candle Co.

Apr 12, 2024  on Shopify

This app has potential however it is just so slow at loading. The images take a good 3/4 seconds to load after the website has fully loaded giving a negative impression on customers. Please can this be fixed, otherwise would rate 5 stars.

Steppenwolle

Apr 05, 2024  on Shopify

Very bad! Does not work at all. We tried it several times but all we got is an error message over and over again. We tried to contact the support two times but after no reply for two days we had to delete the app. Very bad experience and also incomprehensible where all the good reviews come from!

Nazarra™

Oct 19, 2023  on Shopify

It is very nice apps.. look my shops look great.. one of the bests Menu Apps in 2023 for me. The teams also very supportive to help me to setting the apps in my shopify store.

Tivali

Aug 25, 2023  on Shopify

I am so glad I found this app! It adds such a playful touch to my website and I can use it as a section on my home page but then it gets displayed as a second menu on all other pages. LOVE IT! Customer service is also quick and super friendly.

Diamond Decors

Jul 17, 2023  on Shopify

I will say this I definitely have not had a really good feel of the app but it is very very promising. Once they add some new features like sub menus, subcategories, or dropdown menus this will be an amazing app. I never leave reviews for app either but this one is inexpensive, the features that are included now are valuable. Customer Support is A+++++++++++++ never had an agent still here there to help after you step away for more than 5 minutes! Ashish Gupta thank you so much, Magic Menu will get even further with the excellent level of customer service you guys offer. Don't stop! Yours Truly, www.diamondecors.com :)

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