Lumo ‑ Customer Review App

Develop by Shopify

$9.99-$99.99

/ Month

Free plan available

Collect reviews for Trustpilot, Google, Facebook & More.

Customer rewards

Automated email invites

Manual review requests

Reputation shield™

About Lumo ‑ Customer Review App

Launched Mar 02, 2020

Built by Shopify

Address

7391 Pacific Circle, Mississauga, ON, L5T 2A4, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Increase reviews on platforms like Google, Trustpilot, Facebook & more with automated email invites.

Get your customers to review you on top review platforms such as Trustpilot, Yelp, Facebook, Google and more. Send Automatic review requests after "X" number of days. Redirect potential negative reviews with Reputation Shield™. Send manual review requests for older orders, phone orders and manual orders. Reward customers with discounts after leaving feedback. The Lumo Reviews App works with Trustpilot, Yelp, Facebook Page, Google Review, Reviewcentre, Mamma, Yell + More.

Build your reviews across multiple external review platforms.
Redirect potentially negative reviews and get feedback.
Improve your store's SEO, brand reputation and revenue with Lumo.

Pros

Integrates seamlessly with multiple top review platforms such as Trustpilot, Yelp, Facebook, and Google
Automatic review requests can be sent after a customizable number of days, saving time for businesses
Reputation Shield™ allows potential negative reviews to be redirected, protecting brand reputation
Manual review requests can be sent for older, phone, or manual orders, allowing more flexibility
Option to reward customers with discounts after leaving feedback, incentivizing positive reviews
Helps improve SEO and brand reputation by increasing positive reviews on multiple platforms

Cons

May require some initial setup and configuration to integrate with all desired platforms
Possible reliance on discounts to obtain positive reviews, which could affect profit margins
Redirecting negative reviews might not address the root issues and could be seen as less transparent

Top Helpful Reviews

Sofistikat

Mar 07, 2023 on Shopify

I just downloaded and have just used this app to send out reviews. It works well and the only 'bad' thing I would say is do not use abbreviated words e.g. don't etc. because when I sent out the test email to myself, the word was replaced with code. Otherwise this app is fab :)

Sage & Sill

Jul 02, 2022 on Shopify

Decent external reviews app, especially for the price. It falls short compared to Reputon for a few reasons: - No support for sending requests past 30 days or upon delivery, which is critical for dropshipping. - No support for Sitejabber reviews, only "other," which nobody is going to click. - This app has loads of potential, and I'd rate it 5 stars with these features added!

Fine Bedding Company

Nov 19, 2020 on Shopify

Just what I was looking for. Easy to use alongside my existing reviews platform. Excellent support received as well.

Turberville's Welsh Honey

Jul 04, 2020 on Shopify

Very straightforward and easy to use, makes sending out email requests for reviews quick and effortless and you can even send out emails to customers who have bought in the past.

Stoke Vape Stop

Jun 30, 2020 on Shopify

So far so good, i use it on my webstore www.stokevapestop.co.uk Sends emails on time and automated so works well. Great added feature of being able to manually add a customer on the list to

Izakov Diamonds + Fine Jewelry

Jun 18, 2020 on Shopify

Great way to get more reviews for your business. I contacted support with a request and Dan was quick to help and implement the change. I wish we could input a few review sites and not only one, but this app is highly recommended.