Reviews: Langwill：AI Language Translate

Customer reviews: Langwill：AI Language Translate

Reviews (1,238)

Overall rating

4.6

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What Merchants Think

The "Langwill: AI Language Translate" app receives a mix of positive acclaim and negative criticism from its users. Many commend the app for its excellent customer support, with swift and helpful responses from the support team. They appreciate its functionality in enabling smooth and accurate translation for multilingual sites. However, a few users have encountered challenges, such as billing issues and inadequate translation quality, leading to dissatisfaction.

Key Strengths

Excellent customer support with quick response times.
Seamless integration with Shopify and easy setup.
Ability to manage multilingual websites effectively.
Inclusion of multi-currency conversion features.
Helpful support in resolving technical issues.

Common Concerns

Billing issues related to misunderstandings of the free trial and charges.
Inconsistent translation quality, perceived as similar to Google Translate.
Technical issues resulting in lost translations and unstable operations.
Delayed or ineffective responses from technical support for some users.
Claims of unsatisfactory support and inadequate solutions provided at times.

Final Thoughts

"Langwill: AI Language Translate" is broadly seen as a useful tool for businesses seeking to expand their reach globally with multilingual capabilities. While its customer support and functional integration are highly praised, potential users should be aware of the occasional technical setbacks and billing issues that have concerned some reviewers. Overall, it remains a recommended option for many Shopify store owners.

EL-PET

Mar 28, 2024 on Shopify

WONDERFUL, COURTEOUS STAFF WITH RESPECT TO THE CUSTOMER AND AN APPETITE TO SERVE YOU

B-Kuh

Mar 21, 2024 on Shopify

Great Product, Great Service

CinKenToys

Mar 19, 2024 on Shopify

I am truly impressed with the quality of translation and the service provided. The response time was swift, and the communication was clear throughout. Despite encountering some compatibility issues between the template and the app, the team's prompt replies and patient efforts over the course of a few days successfully resolved my problem. This experience has instilled in me a strong inclination and confidence to continue using this app indefinitely! Once again, thank you for your assistance.

hypergogo.eu

Jan 31, 2024 on Shopify

I found that there was a problem with some of the translated content, so I contacted their technical team to resolve it. At first they said they would reply to me within 12-24 hours. Then no reply was received. I contacted them again and they still said they would reply within 12-24 hours. Again no reply. When I contacted them today, they still kept me waiting. And they told me that their technical team has been looking for a solution for the past half month, but they haven't found it yet! ! No solution for half a month! ! ! ! A bit ridiculous! !

Momo Cotton

Jan 09, 2024 on Shopify

I am editing my review: this week I started to face some problems, 1st I could not upload pictures, it took them 2 days to find a work around, which is ok, but the upload through the app still does not work. Later the same week, all my manual translation just disappeared!!! We are running a business in several markets and just like that the translations disappear! Can you imagine the impact that this has on an e-comm company?! The amount of work that this represents is huge and now we are worried that this will happen again. This isn't a reliable service and we cannot operate a business in such an unstable app. Old version: Works most of the times quite well. Sometimes there are some glitches and the support is not always soling the problem, but overall I would say for a free plan it does a lot and it is the best option that I found to translate my website in several markets. The function to translate pictures and images is awsome!

Vesteka

Dec 17, 2023 on Shopify

This really looks to be the best translation app on the market - especially considering the price. The multi - currency converter is a great touch also, normally you'd have to pay for another multi - currency converter app, but the fact they've included it with the translator makes this so much more convenient. Great customer service that are on hand to help very quickly. They say 12 - 24hr responses but so far they've always responded immediately and resolved the issue quickly and efficiently.