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Customer reviews: LimeSpot AI Bundles & Upsells

Develop by LimeSpot

Reviews (1,534)

Overall rating
4.8

What Merchants Think

Merchants generally praise "LimeSpot AI Bundles & Upsells" for its effectiveness in increasing sales through personalized recommendations and its exceptional customer support. Users find it a valuable tool for e-commerce enhancements. However, some users have raised concerns about pricing transparency and performance issues, suggesting a mixed reception overall.

Key Strengths

  • Excellent customer support, particularly highlighting individuals like Will for their dedication and prompt service.
  • AI-driven recommendations that enhance product presentation and boost conversions.
  • Easy set-up and integration, even for those with limited technical skills.
  • Flexibility in customization to fit individual store aesthetics and needs.
  • Proven impact on increasing product engagement and sales.

Common Concerns

  • Issues with pricing transparency and unexpected charges.
  • Performance-related concerns, such as load time affecting customer experience and conversions.
  • Some reports of unresponsiveness or inadequate communication from support regarding specific issues.

Final Thoughts

"LimeSpot AI Bundles & Upsells" appears to be a useful application for many merchants, enhancing customer engagement and sales through advanced personalization features. Despite its strengths, potential users should be mindful of the concerns related to pricing and customer service responsiveness. Evaluating both the benefits and drawbacks is recommended to determine if it aligns with specific business needs.

My Babynest

Nov 26, 2024  on Shopify

Extremely helpful and dedicated support team, they invested a lot of time and effort to address my requests. I'm completely satisfied with the service and would highly recommend it to others!

Whimsy Loops

Nov 06, 2024  on Shopify

The application fulfills its task and works correctly. Something that surprised me very pleasantly was the customer service - the highest level! Will from the support team with whom I had the opportunity to correspond was very helpful and friendly. He personalized the appearance of the application blocks for me exactly as I expected. I feel very satisfied with the level of quality of his work and approach to the customer.

Style Possession

Sep 17, 2024  on Shopify

I’ve been using LimeSpot Personalizer on my Shopify store since 2019, and it’s been a game-changer for improving how my products are presented to customers. The app’s AI-driven recommendations make a difference, showing customers what they’re likely interested in based on their browsing. I love how it’s easy to set up, even for someone like me who’s not super tech-savvy. It’s also great that you can customize the look so it matches your store’s vibe perfectly. I’ve noticed better engagement and even a slight increase in sales since using it. If you’re looking for a simple yet effective way to boost conversions, I recommend giving LimeSpot a try.

USABLOCKS

Sep 06, 2024  on Shopify

It's a tremendous super app with excellent support. It is warmly recommended for everyone. thank you

My Ancient Relics

Aug 28, 2024  on Shopify

Looks super good, can be added to every page, easy set up & Support is quick and super helpful. I have it installed on both my stores. 10/10

HUGANDLOVE

Aug 27, 2024  on Shopify

Will is a great supporter of the Team! He helped me very quick to optimize the Shop cart. Also his knowledge I just like to recommend. Thanks to Will and the Team.!

Osaka World

Aug 21, 2024  on Shopify

We have been using Limespot for a few years now and recently needed some algorithm adjustments for specific products. The customer support is impeccable. Will was particularly outstanding—he listened carefully to our feedback and remained persistent, ensuring every last detail was perfect. Can’t recommend them more!

Nightbusterz

Aug 20, 2024  on Shopify

Trotz einiger Herausforderungen bei der Personalisierung war der Support absolut erstklassig. Die Antworten kamen unglaublich schnell, und alle Anpassungen im Code wurden genau nach meinen Wünschen umgesetzt. Ich kann den Service nur wärmstens empfehlen! Besonders hervorheben möchte ich Will, der mich betreut hat. Er war nicht nur ausgesprochen freundlich, sondern hat auch all meine Änderungswünsche ohne zu zögern umgesetzt. Selbst wenn es noch weitere Fragen oder Probleme gab, stand er mir stets geduldig und hilfsbereit zur Seite. Ich bin wirklich beeindruckt von seiner Geduld und seinem Engagement. Einfach TOP!!!

Luxesthetic Stores

Aug 10, 2024  on Shopify

Hello, We have reached out to Limespot support severally to fix the ambiguous recommendations they placed on top of our collection pages, which has been affecting the load time and are driving away our customers and hurting conversions - thereby wasting our ad budget. There has been no response after series of emails to Limespot. Kindly fix this issue ASAP and Make sure you don't charge us for this app as it has DONE MORE HARM THAN GOOD in our campaigns. And if you have charged, kindly reverse any such charge asap and fix this issue we have been writing you for and you have pretended not to have seen it!

Frozen Dessert Supplies

Jul 08, 2024  on Shopify

Limespot has been an outstanding app so far. Our customer support representative is exceptionally responsive, swiftly addressing our needs. We look forward to exploring what more Limespot can do for us!

Dew&Corch

May 03, 2024  on Shopify

BE VERY CAREFUL. This app is a scam. It's three times more expensive than Shopify's own plan, they don't provide a proportional increase to the charges they apply, they don't warn about extra charges, and the customer service is either terrible or non-existent. Ultimately, the worst decision I made with an app is downloading this.

Beyond Clothing

Feb 29, 2024  on Shopify

LimeSpot has been a key contributor to the layout of our website the past 2 years. Customer service has always been outstanding! The user-friendly self service tools to find answers quickly are a bonus.

Boho Beach Hut

Sep 22, 2023  on Shopify

I was a little worried about pricing when we first started using Limespot a few years ago, but I thought I would give it a try and cancel if it didn't help. Instantly our sales increased dramatically! Limespot did an A/B testing on our site to figure out what worked the best and we are still killing it! I have had a few questions along the way using the chat link and Limespot has gotten back to me within minutes every time, even late at night when they are off work. We are very happy and will continue using Limespot, and hopefully keep killing it!! Thanks Gillian for your help tonight! Very responsive, sweet and helpful!

Wyverns Hoard LLC

Aug 25, 2023  on Shopify

App charges me almost $600 a month with no transparency. To give you an idea of how ridiculous the fluctuations in charges are: In January my sales were about $100k. I was charged $348. In July/August my sales were about the same amount over 30 days, but I was charged $587. I left a one star review last year after they charged me over $1500+, which was shocking for a single app with unproven results. The head of customer success responded almost immediately. They were very attentive for a week or so after that, and responded extra quickly. With every email, they begged me to edit the one-star review. The moment I did that, the head "went out of office" and never came back, and I was shunted to a customer service person. I left it alone for a while because the charges went down for a bit after that and I thought it was acceptable for the sales volume. But now I find I'm getting charged $600+ again. When I log in to check the analytics, I am only given an overview but not access to the detailed analytics. Let that sink in. Almost $600 a month and I can't even see the data from my store. The overview claims it's responsible for 28% of sales on my store, which is doubtful considering the bulk of my orders are single items related to my ads. I suspect if customers even interact with the boxes in any way, it counts as a sale, which is ridculous. I've emailed them a couple of times to see if I could reduce my charge by switching from Pay as you Go to a flat rate, and they asked me to pay $450 a month or a almost $5000 a year annual fee anyway. Mind you, at that point my monthly fee on PAYG was $348. I'm switching off soon, this app is extremely expensive with no transparency on how you're charged, and they will squeeze you for money any chance they get. I suspect changing the boxes to another app will not only not impact sales too much, but speed up my store loading (Speed tests have indicated they are one of the bigger culprits in adding to my loading speed). The only reason I haven't switched is because their customer success person whom I believed would know what they're doing placed their boxes all over my shop and I need to make sure removing them doesn't break my store. TLDR: Ridiculous pricing from predatory developers who will ramp up their charges when you're not paying attention and make it difficult for you to see the data justifying it, all the while collecting your data for themselves. Would not recommend.

Hemp & Company

Oct 15, 2014  on Shopify

Great App. Unique solution and very easy to install. I particularly liked the plug-n-play integration into my existing store design, full-page personalization and excellent related product recommendations. I was able to offer my online shoppers a personalized shopping experience within minutes. I highly recommend it.

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