Reviews: Joy Subscription App, COD Form

Customer reviews: Joy Subscription App, COD Form

Reviews (120)

Overall rating

4.9

5

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What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
Ability to customize and personalize the widget to fit the store's design seamlessly.
Completely free to use, providing good value especially for businesses starting with subscription models.
Strong support for multiple languages, enhancing accessibility for global users.
Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

Occasional technical issues, including site crashes or bugs that impact site functionality.
Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
Some users reported frustration with unresolved technical glitches even after removing the app.
Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

Micro Conseil Pro

Dec 06, 2024 on Shopify

J'ai eu un souci avec l'application et Audrey et Andrew m'ont tout de suite apporté leur aide. Ils ont été réactifs et très efficaces ce qui a permis de résoudre immédiatement le problème.

Wholistic Herbals Uk

Dec 05, 2024 on Shopify

Yes I would, I got the help and support I needed

Hodu

Dec 04, 2024 on Shopify

Great app, has good features and does a fantastic job. Support is fast and helpful, thank you Sonny for helping me with getting set up!

Inner-Shift Fitness

Dec 03, 2024 on Shopify

Support was very good from staff, especially Hana she was very good in assisting me in any troubles I faced, thanks again!

A c T O R B e S T

Dec 03, 2024 on Shopify

Helpful Supports:) from Alyssa

A Fresh Day Co.

Dec 03, 2024 on Shopify

the customer service is responsive and prompt in resolving my issues. app has thus far been easy to use!

Maria Nicole Aesthetics

Dec 02, 2024 on Shopify

Great support team! Quickly customized the app to fit my needs. Highly recommended!

Brown's Natural Pet Store

Dec 02, 2024 on Shopify

Our store is on a vintage theme, so I wasn't able to install the widget myself. The support team were fantastic, they had it installed and set up quickly and efficiently. Great service, thank you!

Boosthé

Dec 01, 2024 on Shopify

Awesome support ! Great application !

The Kali Luxe Shop

Dec 01, 2024 on Shopify

Soincoreen

Dec 01, 2024 on Shopify

MERCI HANA! Super sympa de mavoir aider a traduire le widget en ligne

Malori.A Designs

Dec 01, 2024 on Shopify

I am very please with the help I received to help me set up this app on my exciting account. I would recommend this app in the future. Alyssa and Jade were phenomenal to work with.

Chavos Gamer Latam

Dec 01, 2024 on Shopify

excelente ayuda Hana

Shells Sourdough

Nov 30, 2024 on Shopify

Fantastic immediate support! Thanks so much to Charles!

Dr. Tyna's Supplement Store

Nov 28, 2024 on Shopify

Excellent customer service. Immediate response and able to fix things on the back end so I didn't have to code anything. Much better than the other app I was using in the past.

Haigh's Honey Farm

Nov 28, 2024 on Shopify

I highly recommend this app! The customer support has been amazing and I could not have accomplished what I needed without them. Their help is much appreciated.

Secure Measures

Nov 28, 2024 on Shopify

I recently had the pleasure of working with Alyssa while setting up the Joy app for my Shopify store, and I couldn’t be happier with the experience! Alyssa was incredibly patient, knowledgeable, and responsive throughout the process. She guided me step-by-step, addressing all my questions with clear and helpful explanations. Her positive attitude and dedication to ensuring my app was installed and functioning perfectly truly stood out. Exceptional customer service like this makes all the difference—thank you, Alyssa, for going above and beyond! Highly recommend!

gurulifestyletribe

Nov 25, 2024 on Shopify

Amazing support! Hana was super helpful and fixed the issue fast. <3

RELICODES

Nov 24, 2024 on Shopify

This is hands down the best subscription app on Shopify! It’s incredibly easy to use and offers all the features you could ever need to manage subscriptions seamlessly. The customer support is absolutely amazing, they are available 24/7 and always go above and beyond to help with anything you can think of. Highly recommend!

Wide Eyed Wines

Nov 22, 2024 on Shopify

Abby was great! Really helpful and quick.