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Customer reviews: Joy Subscription App

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (267)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

Luniva

Aug 10, 2025  on Shopify

Very fast an good support helped me within seconds, everytime i need help, would definetly reccomend using joy

Bodygumz

Aug 09, 2025  on Shopify

Riktigt bra app som sköter hela processen samt riktigt bra support

Naturbiss

Aug 08, 2025  on Shopify

The app is great, straightforward to use. I don't have any subscriptions yet I've just set it up but it was super quick and the support is top notch. Alice, Riley and Hana are superstars :)

Ops Clean

Aug 07, 2025  on Shopify

Une application géniale, simple à prendre en main et ultra-puissante ! On peut créer facilement des bundles et des abonnements totalement sur mesure. L’équipe support est exceptionnelle : Hana, la responsable client, est toujours à l’écoute et hyper réactive, et Andrew, le développeur, agit avec une rapidité impressionnante. Il réalise exactement ce dont on a besoin, à chaque fois. Le tout gratuitement ! C’est rare de trouver un tel niveau de service. Un grand bravo à toute l’équipe !

Your Champagne

Aug 07, 2025  on Shopify

Toller Support

Kithcart Krafts

Aug 06, 2025  on Shopify

Iris was very helpful and knew exactly what I wanted to achieve for my online store! 5 stars for her quick response and resolution!

MYHIXEL

Aug 04, 2025  on Shopify

Thanks to Abby for helping me solving the payment recovery setup

Naturelei

Aug 01, 2025  on Shopify

thank you very much!

Lowburn Ferry

Jul 23, 2025  on Shopify

We have only recently installed this app, so far it does what it says it does. But the highlight has been the 5 customer support service! Julie has been incredibly helpful answering our questions and getting everything set up seamlessly and promptly.

Cellexia Labs

Jul 21, 2025  on Shopify

Quick and reliable customer support. They will help fix anything very fast and are very cooperative. The best part is the instant response to any query and all are human agents, no AI bots to waste customer's time. They give personalized responses to problems.

Mangarara Meat Boxes

Jul 20, 2025  on Shopify

Great support, easy to deal with, super accommodating. Felicity was an absolute star!

Reharaum

Jul 19, 2025  on Shopify

Aby hat uns gut geholfen!

Montessori Nest

Jul 17, 2025  on Shopify

The Joy Subscription App is extremly efficient. Love it! It has lots of intersting features that are super beneficial especially if you want to generate recurring revenue. The team is super helpfull as well in case you need support, they are always there :)

Twin Peaks Coffee Roasters

Jul 17, 2025  on Shopify

The support team has been very prompt in helping us to personalise the app for our business. Definitely recommend this app. Inside Shopify, it looks clear and easy to navigate for customers to manage their own subscriptions with plenty of options for flexibility.

A Pet Store

Jul 13, 2025  on Shopify

Just installed the app – so far it fits perfectly with my theme and I love the clean design. I’ll be able to comment more on the features’ efficiency once I’ve explored it fully, but so far so good! Special thanks to Andrew and Felicity who were both incredibly fast to respond and super helpful. Great first impression!

Lustrao

Jul 12, 2025  on Shopify

I'm truly grateful for the incredible support,Audrey and Doris went above and beyond to ensure everything was taken care of. It was genuinely one of the best customer service experiences I've ever had

Palestine Drinks® España - AQSA TRADE

Jul 11, 2025  on Shopify

great service and support! Thanks to Hana for the kind assist

NO-CHEAP

Jul 10, 2025  on Shopify

Per ora completamente gratuita, è personalizzabile ma bisogna chiedere all'assistenza che però è attiva h24 e fa tutte le modifiche che richiedi. Ho parlato con più persone e tutte gentilissime (Julia, Jasmine ed Heni)

The Redheaded StoryKeeper

Jul 09, 2025  on Shopify

Setup is made easy with the help of great support staff like Sonny. He made the necessary changes for me so fast I could move on to other things!

Uveggiando

Jul 08, 2025  on Shopify

Jasmine is the best

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