Joy Subscription App Review: Features, Pros & Cons for Shopify

Customer reviews: Joy Subscription App

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (349)

Overall rating

4.9

5

369
4

11
3

1
2

2
1

4

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
Ability to customize and personalize the widget to fit the store's design seamlessly.
Completely free to use, providing good value especially for businesses starting with subscription models.
Strong support for multiple languages, enhancing accessibility for global users.
Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

Occasional technical issues, including site crashes or bugs that impact site functionality.
Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
Some users reported frustration with unresolved technical glitches even after removing the app.
Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

HOME by BE.

Oct 30, 2025 on Shopify

Jasmine was great!

ATA Cosmetics

Oct 30, 2025 on Shopify

Customer Service is so amazing! Felicity was the absolute best and made it so easy! She went above and beyond and I'm so excited about this tool!

Nutrition Lab

Oct 30, 2025 on Shopify

works really well! really helpful

TurkelloFoods

Oct 29, 2025 on Shopify

We definitely recommend live support, they are always there for us and are actively helping 24 hours a day.

Sahursart

Oct 29, 2025 on Shopify

Their support is so quick and efficient, providing you with help that is easy to follow and understand. I have reached out twice to Iris and Felicity and they made sure my problems were resolved.

All American Maker

Oct 29, 2025 on Shopify

Jennie helped me with adding a feature to my subscriptions and was very helpful! The chat feature was smooth and she was able to make the update very quickly!

Evergreenmoon

Oct 28, 2025 on Shopify

Was debating using the default first party shopify subscription app as its hard to find others that are free but im so glad i came across this one! The customer support has been so helpful and responsive, especially Felicity. It always gives you confidence to use an app when they have good support! I can't wait to start using it on my store :)

Frostella

Oct 26, 2025 on Shopify

We’ve been using the Joy Subscription App for a while now, and it works beautifully even with other AOV apps. The setup was smooth, and everything runs perfectly. The support team especially Mirra, Felicity, and Ryan are absolutely amazing! They solved our technical issues quickly and efficiently, with great communication throughout. The fact that this app is completely free makes it even better. Highly recommended!

NUTRYON® Protein

Oct 25, 2025 on Shopify

very nice and perfect support team! audrey is so nice!

Putrioli

Oct 24, 2025 on Shopify

bepure

Oct 22, 2025 on Shopify

Temptico Čokolada

Oct 17, 2025 on Shopify

Very happy with the support. They are always fast and professional

REALM

Oct 17, 2025 on Shopify

Felicity and Ryan, and team were amazing help in changing the design of the widget to match my site! Thanks guys!

McLaren Vale Cellars

Oct 16, 2025 on Shopify

The team are very accommodating with fitting the app into our website. Felicity is very knowledgeable and incredibly helpful as I kept asking questions. Thank you :)

mamacareau

Oct 15, 2025 on Shopify

The Subscription App is easy to use and navigate. When I had some questions, Audrey supported me with very detailed guidance. She was very patient and provided suitable solutions. I highly recommend this app!

Soil n' Sea

Oct 14, 2025 on Shopify

Great App; Amazing customer service, bar none!

Beyond Good Foods

Oct 13, 2025 on Shopify

Avery was so much helpful! She helped me to customize Joy as the way we wanted. Loved the app but most importantly the customer service. Thank you guys.

Alpine Peaks Country Store

Oct 11, 2025 on Shopify

April & Felicity were wonderful! They really made my tasks so much easier!

Woofbox

Oct 11, 2025 on Shopify

The app works wonderfully. If you have any problems or need minor adjustments, the support team (in my case, it was Felicity) responds within minutes, if not seconds. They are very responsive to your needs and work on a solution that meets your expectations as a customer. Very impressive and well done. I highly recommend this app.

Loewenkind Dogs

Oct 10, 2025 on Shopify

The app is simple, functional, and does exactly what it promises. It’s easy to set up and works reliably. Special thanks to Iris from the support team — she always responded quickly and implemented all my requests perfectly. Excellent service! I can definitely recommend this app.