Joy Subscription App Review: Features, Pros & Cons for Shopify

Customer reviews: Joy Subscription App

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (349)

Overall rating

4.9

5

369
4

11
3

1
2

2
1

4

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
Ability to customize and personalize the widget to fit the store's design seamlessly.
Completely free to use, providing good value especially for businesses starting with subscription models.
Strong support for multiple languages, enhancing accessibility for global users.
Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

Occasional technical issues, including site crashes or bugs that impact site functionality.
Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
Some users reported frustration with unresolved technical glitches even after removing the app.
Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

Chillax Shop

Dec 21, 2025 on Shopify

When I encountered difficulties with detailed settings, your thoughtful assistance made me feel I could truly rely on you. I'm grateful, even though it was still in the testing phase! I look forward to working with you again.

Guava & Gold

Dec 18, 2025 on Shopify

wonderful experience. Abby (support) was really helpful and answered all my questions. All thanks to her for helping me out

Eda Livestock

Dec 18, 2025 on Shopify

対応早かったです。ありがとうございました！

The Purple Spell

Dec 15, 2025 on Shopify

Great customer Service dealing with a Customer issue, Hana was very helpful and solved it in seconds, much appreciated

Vital 1 GmbH

Dec 13, 2025 on Shopify

Very good Support and quick support by Jade. Recommend it 100%

Baluna

Dec 12, 2025 on Shopify

Problem geschildert und schnelle Lösung erhalten. Danke an Avery für Ihre Unterstützung.

POP CULTURES KOMBUCHA

Dec 12, 2025 on Shopify

So far so good!

Arazo Nutrition

Dec 12, 2025 on Shopify

The service from Hana is very good. She has been very helpful!

Paraíso Basenji

Dec 12, 2025 on Shopify

So far it's been working well for me! The support team is helpful. They respond fairly quickly. I really appreciate their hard work. This time Bill helped me. In the past, Jade, Hana, Alyssa, Charles, and Felicity helped me. Sometimes they had to talk to others, but I don't expect them to know everything perfectly (it's better they dig in instead of giving me false info like many other support teams do), and in the end all issues got solved thanks to them. So, thank you all.

Rosa Latina

Dec 10, 2025 on Shopify

thanks Riley for the help with the configurations

York Cocoa Works

Dec 09, 2025 on Shopify

Really responsive helping get things set up. Thank you

Emmebi Italia

Dec 09, 2025 on Shopify

Twisted Edge Magazine

Dec 08, 2025 on Shopify

Very helpful and knowledgeable, helped me get where I needed to be.

Pure Love Pet Care

Dec 07, 2025 on Shopify

Olivia was friendly, helpful and offered to follow up on what couldn't be addressed straight away. I have no concerns calling Olivia again.

Piggy In The Middle

Dec 04, 2025 on Shopify

Great, Felicity was very helpful, with easy to follow instructions

La Natural Wine

Dec 03, 2025 on Shopify

buena aplicación, buen soporte de Audrey

MLNshops

Nov 29, 2025 on Shopify

I'm so happy to work with Iris, on app setup; she helped me very well to setup everything perfectly. She was kind; and everyone looking to grown his shopify shop; install this business app.

Airway Eesti

Nov 29, 2025 on Shopify

Their support is fast and efficient! Hana solved my issue in matter of minutes. Additionally any of the tools by AOV I will whole-heartedly recommend.

D&Tea

Nov 28, 2025 on Shopify

The customer support is excellent, and we have been able to generate thousands of subscription sales using this app. We worked with Abby to resolve any questions we had and she was really helpful.

Biscotto Snail Mail Club

Nov 27, 2025 on Shopify

Iris from the Support team has been incredibly helpful! Excellent