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Customer reviews: Joy Subscription App

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (267)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

Grain Zero™ - Gluten Free & Grain Free Granola

Sep 21, 2025  on Shopify

Awesome app and great customer service!

Thrive Mode Foods

Sep 21, 2025  on Shopify

Really appreciate this service, and the support team has been very responsive and helpful when needed

Meeraboo

Sep 18, 2025  on Shopify

I haven't started using the app yet, but the setup process was very easy. Avery was a huge help, and answered my queries promptly. Highly recommend.

Celavista Laboratories

Sep 17, 2025  on Shopify

Julie provided excellent support with translation issues. Quick response and great customer service!

Beauty Therma

Sep 15, 2025  on Shopify

Quick and helpful support - especially Audrey, who has assisted me efficiently many times!

delizianaturally

Sep 14, 2025  on Shopify

Very responsive and great customer service. So glad they are available when i need them - which is sometimes outside of business hours because i am so busy

MAEVE

Sep 13, 2025  on Shopify

Avery and the team are extremely professional and always quick to resolve any questions or issues. Their efficiency and dedication make the whole process smooth and stress-free. I’m very satisfied with their service and highly recommend them!

Swivells

Sep 13, 2025  on Shopify

Support is fast, everything is smooth and clear. Love it!

The Lucky Hand

Sep 12, 2025  on Shopify

Meilleur service de création d'abonnement. Felicity est l'une des nombreuse personne qui m'aide lorsque j'ai des question. je laisse pas souvent d'avis. mais la merci.

Gameday CBD

Sep 11, 2025  on Shopify

Easy to integrate, great customer service.

東京セントラルトレーディング株式会社

Sep 11, 2025  on Shopify

少し使いずらいとことはありますが、意外とサポートがしっかりしていてチャットできるので安心です。英語で翻訳しないといけないと思いますが。。まあ問題ないですね。 今後は日本語でできると良いですね

Herba

Sep 10, 2025  on Shopify

Amazing experience with Abby walking me through all the set ups. Very hard working team with excellent UI and support. Top notch!

Hound & Cat, LLC

Sep 09, 2025  on Shopify

We’ve started using this program to set up recurring billing for dog food, and it’s been fantastic. Setup was easy, customers love the convenience, and we’re already seeing real value. Highly recommend!

TugaOutlet

Sep 05, 2025  on Shopify

Thanks Avery for all suporte! :D

Evergreen Office Spaces Ltd.

Sep 05, 2025  on Shopify

I tried 4 other subscription apps prior to finding this subscription app. I talked to Julie via their open chat who was able to help me with all my questions and make sure the app worked for my store. Not only that, but the app is completely free!

IoBoscoVivo Srl

Sep 04, 2025  on Shopify

Jasmine and Heni are very supporter! Very nice and help me for anything i need.

Ollie and Treats

Sep 03, 2025  on Shopify

Le service client est excellent, ils répondent très rapidement et font tout pour t'aider (merci à Avery).

Hair-Biotics Lab

Sep 02, 2025  on Shopify

Excellent support, and all customizations are available

Rise & Shine Patches

Sep 01, 2025  on Shopify

This app is great and works perfect and easily to setup. Their customer service is even better. Everytime I needed them they were online and answered in seconds. Especially Avery has been so helpful many times!

Dalarya Guidance

Sep 01, 2025  on Shopify

Efficient and fast service, I highly recommend.

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