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Customer reviews: Joy Subscription App, COD Form

Reviews (120)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

amanogawa(あまのがわ)

Feb 20, 2025  on Shopify

400g

Feb 19, 2025  on Shopify

So for everything works as it should. BTW, fastest support I have seen :D Well done!

Raven’s Perch

Feb 19, 2025  on Shopify

Great app. Easy on-boarding process. Hana from online chat was very helpful :)

Boulevard [ Blv ] Palace

Feb 18, 2025  on Shopify

Hola al principio tenia dudas con esta APP, porque he tenido malas experiencias con otras APP, que te intentan cobrar al mínimo descuido, y/o generan una carga lenta en la tienda, u otros sin fin de problemas. Pero luego vi que tenia buena reputación 114 opiniones con una puntuación de 4,9. Y me decidí a instalarla el 11 de Feb. El manejo de la APP es muy sencillo, no te abruma con muchas opciones a diferencia de otras APP, lo que ayuda a que la configures rápidamente. Tiene todo lo necesario para su funcionamiento, incluye cosas que no habia tenido en cuenta y que son importantes, como la politica de cancelación que la APP ya te incluye. Es totalmente customizable puedes establecer libremente los periodos de suscripción de forma totalmente flexible. Tiene una funcion increible para importar suscripciones de otros productos de tu tienda, lo que te ahorra mucho trabajo. La App te permite gestionar los clientes, las suscripciones activas, y muchas funciones más. Los creadores de esta app pensaron en todo. El equipo de soporte responde en menos de 5 minutos, y me acompañaron en todo momento con mis dudas. Fueron muy amables y atentos conmigo, en especial Alyssa que me ayudó con la implantación del widget de la APP en mi tienda. Hoy 18 de Febrero, necesité contactar con el soporte de Joy para configurar algunas opciones de las suscripcione, y Elle me atendió muy bien. Un problema que también he visto con otras APP es que al principio muestrán interés en ayudarte, pero si en el futuro vuelves a necesitar ayuda, el soporte te abandona, o te deja esperando mucho tiempo o no te responde. Asi que desconfio mucho. Con Joy de momento les he contactado en 4 ocasiones y siempre responden rápido y son muy atentos y amables. De momento llevo una semana con la APP y sigue funcionando PERFECTAMENTE desde el primer dia. La recomiendo al 100%. Muchas gracias Joy APP !! muy contento con la APP.

TincsTitok Webáruház

Feb 16, 2025  on Shopify

Damian provided an incredibly good service, also the app is perfect and it is also FREE.

Fantasy Nails

Feb 13, 2025  on Shopify

This app is great for setting up recurring purchases. Also, Audrey from the support team has been very kind to help us resolve some language issues and some questions about how recurring orders work in the backend.

Boulevard [ Blv ] Palace

Feb 12, 2025  on Shopify

Hola al principio tenia dudas con esta APP, porque he tenido malas experiencias con otras APP, que te intentan cobrar al mínimo descuido, y/o generan una carga lenta en la tienda, u otros sin fin de problemas. Pero luego vi que tenia buena reputación 114 opiniones con una puntuación de 4,9. El manejo de la APP es muy sencillo, no te abruma con muchas opciones a diferencia de otras APP, lo que ayuda a que la configures rápidamente. Tiene todo lo necesario para su funcionamiento, incluye cosas que no habia tenido en cuenta y que son importantes, como la politica de cancelación que la APP ya te incluye. Es totalmente customizable puedes establecer libremente los periodos de suscripción de forma totalmente flexible. Tiene una funcion increible para importar suscripciones de otros productos de tu tienda, lo que te ahorra mucho trabajo. La App te permite gestionar los clientes, las suscripciones activas, y muchas funciones más. Los creadores de esta app pensaron en todo. El equipo de soporte responde en menos de 5 minutos, y me acompañaron en todo momento con mis dudas. Fueron muy amables y atentos conmigo, en especial Alyssa que me ayudó con la implantación del widget de la APP en mi tienda. La recomiendo al 100%. Muchas gracias Joy APP !!

EMMEWASSER

Feb 08, 2025  on Shopify

toller support von Hana - super schnell und kompetent

Bitch New York

Feb 07, 2025  on Shopify

Abby and the team were so super helpful and were able to help me customize exactly what I requested. A+++++++

Make You Greener

Feb 06, 2025  on Shopify

Perfect app! Customer service is so efficient. Hana and Raymond helped me solving all my problems :) Many thanks

Braint-Education – ein Produkt von Braint3d

Feb 05, 2025  on Shopify

Absolutely spectacular support - they were incredibly helpful, kind, and the app works like a charm!

Moba Matcha

Feb 05, 2025  on Shopify

Got lucky to get Hana as my assistant, she is very kind and did everything really fast, got my problem resolved

Casaova

Feb 04, 2025  on Shopify

Top, merci Hana qui a traduit le widget très rapidement !

お口の専門店

Feb 03, 2025  on Shopify

The simple setup screen was easy to understand. The support response was fast and Hana was very attentive. Thank you very much:D

THE WING

Feb 01, 2025  on Shopify

Great app, and it's free. Customer service is awesome, only talked to Audrey so far and she is amazing

The Mouthwash Single™

Jan 30, 2025  on Shopify

Excelente atendimento da Hana. Muito obrigado!

ShopMADE

Jan 30, 2025  on Shopify

Hana was super quick to solve my issues, all done in less than a minute!

Avemont

Jan 29, 2025  on Shopify

Thanks you Sonny !

onoma kaffee

Jan 27, 2025  on Shopify

I´m just installing this app and got some super fast support from Audrey. Thank you

Remote Practice Managers

Jan 26, 2025  on Shopify

The question is: How do you group subscription products and place the link on the menu for easy access to customers? No one could offer a reliable simple answer. Yes, you could generate a "checkout link?" What good is that for? Checkout??? As a customer, I would like to be able to see the subscription products and select what I want - especially in a situation where the company has a wide variety of products. Now, the product itself is good. I like the feel. However for a company with a ton of products there needs to be a way to make just the subscription products easily accessible to customers and that includes linking it to the website menu. Otherwise, all that good work is just for naught. Sorry guys, I'm not happy to have wasted so much time setting this thing up only to realize that I couldn't group the subscription products and link them to my website menu. The app execution is good... also good for product subscription-only sites. As for a mix-use site with a lot of products, the customer-facing aspect of the app needs re-evaluation. If my assessment is misleading please let me know so I can update my review. After all, the product is free. Plus, I wouldn't want to undermine your efforts and the energy you invested to create the app. Reply to Liz's Response: Thanks for taking the time to answer my question in your "reply" to my review. Please notify me when the update is ready. You have a great product. I will reinstall, continue building my subscription list, while awaiting for the product update. For this, you deserve 5 stars. Thanks for your quick action.

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