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Customer reviews: Joy Subscription App

Develop by Shopify

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (373)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

Blue Ridge Clay Company

Feb 02, 2026  on Shopify

Works perfectly

MegaPetShop

Feb 02, 2026  on Shopify

The app works perfect and Hana from support was very quick and helpful! :)

FarmerPack

Jan 31, 2026  on Shopify

Very good and quick help

Imane Harmonie

Jan 29, 2026  on Shopify

Service d'aide au top pour les personnalisations de widget, Iris m'as bien aidée

THE WOOFY

Jan 23, 2026  on Shopify

Der Kundensupport ist immer sehr schnell erreichbar und setzt Änderungswünsche und Anpassungen just in time um wie eine hauseigene IT Abteilung. Absolut fantastisch.

QualityCost

Jan 19, 2026  on Shopify

Jade was the most helpful customer service person I have ever met! she assisted me with every issue and answered all of my questions on the Joy Subscription App. She is wonderful :)

Cirélle Paris

Jan 18, 2026  on Shopify

Customer support is excellent, Riley instantly fixed everything

CandleAtelier by Mia Soléa

Jan 18, 2026  on Shopify

Ich bin absolut begeistert von der Joy Subscription App! Besonders möchte ich mich bei Riley und Andrew bedanken – sie haben mir großartig und unglaublich schnell beim Einrichten meines Abos geholfen, was mir sehr wichtig war. Zusätzlich haben sie mir sogar noch die Farbe meines Themes angepasst, sodass die ganze Seite sofort noch luxuriöser wirkt. Ich bin unendlich dankbar für diesen so schnellen, superfreundlichen und kompetenten Support. Vielen Dank – ihr seid spitze!

An Nur Perfumes

Jan 16, 2026  on Shopify

amazing help from Abby, thank you so much

DIALLA-ELEGANCE

Jan 16, 2026  on Shopify

Franchement, c'est GENIAL de travailler avec Shopify et surtout l'App Joy Subcriptions. Un soutien et un accompagnement hors pair quelque soit l'abonnement souscrite. Plus d'hésitation, je vais très vite souscrire l'option supérieure pour des plus de widgets et d'autres chose. Merci encore à Alyssa avec tes Belles explication et ta patience pour me faire la mise en place de mon widget etc. ...

FLORIAN BRAMWELL

Jan 15, 2026  on Shopify

Olivia was very helpful and quick!!!

Earthglow

Jan 10, 2026  on Shopify

Avery was very helpful!

Rooted World

Jan 09, 2026  on Shopify

Bony Subscriptions is exactly what we needed to start recurring revenue. Setup was straightforward, and everything worked smoothly with our Shopify theme. Highly recommended!

AuBee Shop

Jan 08, 2026  on Shopify

サブスクアプリのサポート担当のエイブリーさん等の助けで不明だった設定ができました。ありがとうございました。

The Elixir Kombucha

Jan 08, 2026  on Shopify

Pretty good app even though there are some weird stuff here and there in UI and UX sometimes and we have to contact support. But yeah support is pretty good. Most of the team were very helpful

Scruffys

Jan 05, 2026  on Shopify

Great App and great technical support

Chillax Shop

Dec 21, 2025  on Shopify

When I encountered difficulties with detailed settings, your thoughtful assistance made me feel I could truly rely on you. I'm grateful, even though it was still in the testing phase! I look forward to working with you again.

Guava & Gold

Dec 18, 2025  on Shopify

wonderful experience. Abby (support) was really helpful and answered all my questions. All thanks to her for helping me out

Eda Livestock

Dec 18, 2025  on Shopify

対応早かったです。 ありがとうございました!

ARLOWE

Dec 18, 2025  on Shopify

Love this app especially since the usage was free! Very easy to navigate and extremely useful for my brand! Avery from the customer support team really helped me out with my requests to customise the bundle theme/colours and with any questions i had in regards to how to use the app! Love it!

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