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Customer reviews: iPacky | Pick, Pack & Fulfill

Develop by Shopify

Reviews (119)

Overall rating
5

What Merchants Think

Merchants overall have a positive impression of "iPacky | Pick, Pack & Fulfill," primarily appreciating the software's ability to streamline order fulfillment and reduce errors. While some users faced initial setup challenges, the quick and effective customer support, particularly from David, has been pivotal in resolving issues and enhancing the user experience. Many merchants have noticed significant improvements in their inventory management and order accuracy since implementing the app, making it a valuable asset for businesses with varying complexities, from small stores to larger-scale operations. However, a few users expressed dissatisfaction regarding unexpected billing practices.

Key Strengths

  • Significant reduction in order fulfillment errors.
  • Intuitive and user-friendly design with robust functionality.
  • Exceptional and responsive customer support, particularly from David.
  • Ability to scale from simple to complex logistics needs.
  • Easy integration with other systems like Shopify and Sendcloud.
  • Comprehensive instructional resources for setup and use.
  • Ability to work with bin locations and go paperless.

Common Concerns

  • Setup can be initially complex or overwhelming for some users.
  • Unexpected billing after exceeding the free order limit.
  • Dashboard and admin interface initially confusing for new users.
  • Dissatisfaction with the support response in rare cases.

Final Thoughts

Overall, "iPacky | Pick, Pack & Fulfill" is highly recommended for businesses seeking to optimize their order fulfillment processes, reduce errors, and enhance operational efficiency. The app's advanced features and dedicated support team are praised, making it a reliable choice for a variety of business sizes and demands. Though initial setup may present challenges, the benefits it provides significantly outweigh the initial complexity hurdles for most merchants.

Adelaide Electrical Salvage

Oct 28, 2025  on Shopify

iPacky has been perfect for our small business. With the free plan it has allowed us to test out the features. The main reason I got it was so I could have the bin locations for all of my products easily accessible. It has also been really helpful to print picking lists with the bin locations shown in the list. If I ever had any issues, the support team has been really good at reaching out and solving the problem!

Rhythmic Gymnastics

Oct 07, 2025  on Shopify

Is a good app. This app help us to streamline our fulfillment activities.

Tuscany Candle®

Sep 29, 2025  on Shopify

Excellent app, and at a very fair price. Although some of the UX is a little clunky, iPacky excels at what it's supposed to do - run a clean, streamlined picking and packing process.

The Salty Fox

Sep 23, 2025  on Shopify

We have been using Ipacky for a little over a year now, and it is an amazing stepping stone app for businesses who want to introduce barcodes and scanning into their business without the need for a completely digitalised pick and pack system. It works seamlessly with Shopify, Starshipit and our WMS system. David is super helpful and is always willing to make changes to the app to better suit your businesses needs. We have completely eliminated human error in our dispatch system due to this.

Petfood.it

Sep 18, 2025  on Shopify

Con iPacky abbiamo automatizzato gran parte delle attività interne di spedizione. Per ora ci troviamo molto bene.

Socksmith Europe

Sep 12, 2025  on Shopify

Beside a great app with lager configuration options to adapt to different necessities, it has a great and fast Support to resolve any issue. Thank you.

LIKESKIN

Aug 30, 2025  on Shopify

Great app. It's streamlined our packing process, eliminated errors and made order fulfilment simple and efficient . The barcode scanning and reports give us full confidence in every order.

Three Ships

Aug 25, 2025  on Shopify

iPacky has been instrumental at our warehouse! It allows us to minimize our mispicks, while easily keeping tracking of lot numbers. I also enjoy the analytics that it provides. Easy to use and great support from their team - highly recommend!

One Stop German Shop

May 29, 2025  on Shopify

We've been using this app for several months now and we are more than happy with it. The set up was easy and straightforward. The support we received from the company was extensive with a less than 24 hour response time. Efficiency gains through its functionality have been significant. All functionalities are well thought out and cover all of our needs.

SeaSucker EU

May 21, 2025  on Shopify

Works perfectly, outstanding support, and a game changer for our company thus far.

The Brow Technicians

May 13, 2025  on Shopify

iPacky has completely eliminated our fulfillment mistakes — couldn’t be happier!

Pitstop Nutrition

May 06, 2025  on Shopify

Fantastic app. Really helped our busienss with packing orders.

THE BARN Coffee Roasters

Apr 11, 2025  on Shopify

ipacky has been great in streamlining operation in terms of order packing and order fulfilment. And it has been a helpful service that integrates with Sendcloud offering 3PL services, lacking within Sendcloud

ProSwag

Mar 11, 2025  on Shopify

The app works as it should and I haven't had any issues with its functionality. My only thought is the UI is a little hard to look at, and if they designed it in a way that was similar to the already familiar Shopify UI, it would be perfect.

Flyboy Accessories

Mar 03, 2025  on Shopify

Easy to set up and use. This helped us reduce errors with our order packing. I went in and replaced the stock error sound with a clip of flatulence I found, and that has really improved morale among the team; would recommend.

Canon Press

Feb 19, 2025  on Shopify

This app has been very useful for reducing errors in packing, as well as helping with time tracking for fulfillment. Highly recommended!

SPECTRUM

Feb 14, 2025  on Shopify

Excellent app that handles any aspect and criticalities in the packing flow but above all very efficient assistance from David, helpful and solving on any customization request

Johnny Jigs

Feb 03, 2025  on Shopify

We've been using iPacky since 2023, and it has been highly effective in helping us maintain organization within our inventory. While the dashboard and admin interface weren’t the most user-friendly at first, the customer service and instructional videos made everything clear and easy to navigate. There are many features we haven’t utilized yet at our small business level, so it’s great to know there’s room to grow with this app. For our setup, we use an Android-based device with a scanner and rely on iPacky for every order we pick. This has significantly reduced order errors and made it easier for new employees to locate our diverse range of products, thanks to product location feature. We’re very happy with iPacky and plan to continue using it!

Carcajou Tactical

Jan 15, 2025  on Shopify

Ipacky has been a game-changer for our business! We love how intuitive and efficient the app is. It has helped us eliminate errors while packing orders, ensuring accuracy and saving us valuable time.

Balloony.pet

Jan 14, 2025  on Shopify

When we thought about implementing it we would have never thought that it would help us so much. The functionality is awesome and its suitable for more simple logistics as well as professional complex tasks/packing procedures. Absolute gold. Btw, all the reviews here write that the support responds ultra fast and its True.

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