Reviews: Instafeed ‑ Instagram Feeds

Customer reviews: Instafeed ‑ Instagram Feeds

Reviews (60)

Overall rating

4.8

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What Merchants Think

The overall sentiment from merchants regarding the "Instafeed ‑ Instagram Feeds" app is positive. Users commend its ease of use, the improved aesthetics it brings to their websites, and particularly laud the customer support, which is often singled out for being prompt and helpful. However, some users have expressed concerns about certain limitations in the free version and the initial setup process requiring support intervention.

Key Strengths

Highly appreciated and responsive customer support team, frequently mentioning team members like Marley and Alvin.
Enhances website aesthetics by effectively displaying Instagram feeds.
Ease of use, particularly noted in organizing and customizing posts.
Helpful in displaying social proof.

Common Concerns

Some features require payment, limiting the capabilities of the free version, such as removing watermarks.
The setup process may not be intuitive and often necessitates contacting customer support.
Free version's slower sync rate compared to other apps, updating feeds every 24 hours.
Limitations on product tagging in the free version compared to competitors.
Occasional slow image loading times.

Final Thoughts

"Instafeed ‑ Instagram Feeds" is well-received for its ability to seamlessly integrate Instagram content into e-commerce platforms, enhancing visual appeal and providing social validation. Despite certain limitations in its free version, the app's strengths, particularly its outstanding customer support, contribute to its overall positive reception among merchants.

My Store

Sep 25, 2024 on Shopify

It's a great app and they have a superb team too. Marley from their team helped a lot in everything, from setting up everything to resolving all the queries.

Swaggerdad

Sep 19, 2024 on Shopify

I love it,Marly the product Manager did a great job explaining all the features on the app that I upgrade my plan from free to pay. thank you..

Hashdon

Aug 06, 2024 on Shopify

This app is easy to use. In free plan, you can arrange which post you want to appear by dragging it. You also can removed the brand and the 'follow us text' if you want to. Just ask help from Alvin, he will help you. Good service.

Miave Food

May 25, 2024 on Shopify

Ce n'est pas gratuit. L'appplication est plutot pas mal mais ce n'est pas gratuit. Je souhaitais enlever la "watermark" mais il faut payer ! Je l'ai donc supprimé

bozasieraden

Apr 29, 2024 on Shopify

Very happy with Instafeed. I had some questions about configuring and the employees I chatted with were very helpful. I appreciate their support very much.

LED-Glow Mask

Mar 24, 2024 on Shopify

Alvin ist the best! He help me with everything i needed. The app is perfect to show social proof! thank you alvin again. You deserve a salary raise for sure. Your work is amazing!

It Started With a Kitten

Feb 04, 2024 on Shopify

Alvin was so helpful! He helped customize my Instagram feed on my desktop and mobile website and made it look perfect. I really appreciate how fast he was in responding. I love the aesthetic this brings to my homepage. Thanks, Alvin!

BAANISA

Jan 08, 2024 on Shopify

great app. help desk available 24/7. especially I would like to thank "Alvin" for their continuous support for any customization.

APEXEL INDIA

Nov 26, 2023 on Shopify

It is good. There is a good dashboard where you can see impressions and clicks. However, the app is not so easy to set up. You have to contact the support center first. It's not an excellent way to welcome a new customer. Free app sync feeds every 24 hrs. Other apps provide a 2-hour sync. There is a paid version too. That you will know after you install the app. Only 1 product you can tag. However, other apps provide unlimited tagging. The support team is very helpful and promt in solving any problem.

Utomic

Nov 07, 2023 on Shopify

This app does an attractive job of loading my Instagram feed onto my Shopify website. I had some technical issues when I tried to set it up myself. Customer support was very helpful at setting up my feed, placing it correctly on my page, and customizing it how I asked them to.