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Impersonator logo

Impersonator

Develop by ShopiFactory

$20

/ Month
7 Days Free Trial

Login as a customer without needing their password

One-click login
Secure data handling
Audit logs

About Impersonator

Launched Sep 04, 2024

Categories

Built by ShopiFactory

ZB: WhatsApp & Messenger Chat logo
(16 Reviews)
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Description

Login as a customer without needing their password, and keep track of your login history.

Impersonator allows you to one-click login as your customer without needing their password. It also includes audit logs to keep track of usage history.

Impersonator allows you to one-click login as your customer without needing their password. It also includes audit logs to keep track of usage history. more
  • One-click login as customer (B2B Supported)
  • Audit logs - keep track of login history
  • Secure data handling with a 14-day retention period

Pros

  • One-click login as customer
  • Eliminates the need for customer passwords, reducing the need for password reset requests
  • Audit logs provide transparency and accountability for usage history
  • Secure data handling with a 14-day retention period
  • Convenience for customer support and troubleshooting

Cons

  • Potential security risks if access is not properly managed
  • Data retention period might be too short for some users needing historical access beyond 14 days
  • Could be perceived as an invasion of customer privacy, even with audit logs
  • Dependency on the app's security measures to protect sensitive login actions
  • May need additional oversight to ensure appropriate use of impersonation capabilities by staff

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