Impersonator

Develop by Shopify

$20

/ Month

7 Days Free Trial

One-click login

Secure data handling

Audit logs

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About Impersonator

Launched Sep 04, 2024

Built by Shopify

Address

La Crescenta, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Login as a customer without needing their password, and keep track of your login history.

Impersonator allows you to one-click login as your customer without needing their password. It also includes audit logs to keep track of usage history.

Impersonator allows you to one-click login as your customer without needing their password. It also includes audit logs to keep track of usage history. more

One-click login as customer (B2B Supported)
Audit logs - keep track of login history
Secure data handling with a 14-day retention period

Pros

One-click login as customer
Eliminates the need for customer passwords, reducing the need for password reset requests
Audit logs provide transparency and accountability for usage history
Secure data handling with a 14-day retention period
Convenience for customer support and troubleshooting

Cons

Potential security risks if access is not properly managed
Data retention period might be too short for some users needing historical access beyond 14 days
Could be perceived as an invasion of customer privacy, even with audit logs
Dependency on the app's security measures to protect sensitive login actions
May need additional oversight to ensure appropriate use of impersonation capabilities by staff